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MMP Consultancy is seeking a Senior Health and Safety Advisor on behalf of an FM Provider based in Kent. This is a remote/hybrid role with work across Kent, East Sussex, London, Essex and Bedfordshire. The salary is £55,000 plus a £4,872 car allowance.

Key Responsibilities:

* Offer expert advice to ensure all Group operations comply with current legislation and regulations.
* Conduct audits across sites/contracts and hub offices to maintain adherence to company HSQ&E procedures.
* Provide clear guidance to operations on utilising appropriate HSQ&E Procedures outlined.
* Serve as a reliable source of clear HSQ&E advice, promoting safe practices aligned with industry standards.
* Advise on safety, health, welfare, and fire prevention matters, aiding in hazard identification and risk assessment preparation.
* Support in staff and supplier training on company best practices.
* Contribute to the development and enhancement of systems and processes.
* Ensure all procedures align with the company's RMS HS&E Inspections and Site Visits.
* Conduct, document, and communicate inspections to relevant parties within designated timelines.
* Collaborate with sites in preparation for inspections and promptly distribute inspection reports.
* Maintain HSQ&E documentation standards in line with RMS, industry standards, and legislation.

Requirements:

* Essential minimum GRAD (now Certified) IOSH qualification.
* NEBOSH General Certificate.
* NVQ Diploma Level 5 in Occupational Health and Safety Practice (or working towards).
* Internal auditor qualifications for 9001, 14001, and/or 45001.
* NEBOSH Fire certificate or similar preferred.
* IEMA Certification or similar preferred.
* Minimum 3 years HSQE experience in a Hard services environment (Maintenance within healthcare setting advantageous).
* Experience in small projects within a Hard services FM environment.
* Excellent verbal and written communication skills.
* Proficient in IT.
* Full driving licence with own car (driving essential for the role).

MMP Consultancy is currently recruiting an enthusiastic Customer Service Manager to join a National Social Housing Contractor based in North London.

Responsibilities:
* Ensuring that customer service delivery is continuously improved in ways that meet the needs of the customer as well as our clients.
* Implement and manage a robust customer feedback system to ensure continuous service improvement and contribute to improvement in customer feedback methodology.
* Develop systems and processes to enable customer enquiries to be dealt with at first point of contact wherever possible for planned works, responsive repairs and other property related services.
* Develop and maintain close working between the Contact Centre, internal teams and main contractors to enable an efficient, seamless service to be delivered to our customers.
* Liaising with all service areas to act as an intermediary for customers as and when required.
* Accept and case manage on behalf of Customer Service Advisors, difficult customer situations that have been escalated to them, ensuring the customers experience in dealing with us is positive.
* Implement and manage service standards for delivery.
* Provide control over quality and quantity of Contact Centre activities through regular monitoring and measurement including adherence to service standards and utilising resources in the most efficient manner.
* Ensure established policies and procedures are adhered to.
* Ensure that service delivery is continuously improved to meet the needs of the customer as well as our clients and business partners.

MMP Consultancy currently have an opportunity for a Building Surveyor to join a local authority based in North London.

This will be an interim position paying £41.90 P/Hour Umbrella on a 6-9 Month contract (36 hours per week) with the option to be extended.

Primary Job Function:

To deal with repair issue cases referred to them, diagnose the cause and arrange for works to be carried out. This will include the assessment of condensation cases and drafting reports for presentation tom the High Value Repair Panel

Role Duties:

* Carry out building inspections as necessary to diagnose the cause of building defects, raise work orders using National Housing Federation Schedule of Rates or specifications as appropriate.
* To prepare reports relating to condensation in compliance with the Condensation Protocol.
* To assist in the preparation of reports for senior managers, including those of a policy or strategic nature.
* To produce professional technical reports and present them to the High Value Repair Panel.
* To manage subsidence and structural failure cases in association with specialist external consultants.
* To assess alteration requests from tenants and leaseholders and complete paperwork in compliance with the process.
* To manage fire, flood or collision Insurance cases.
* To assist the Legal Disrepair and Diagnostics Manager in the development of policies and procedures relating tom the Repairs Service.

MMP Consultancy currently have an opportunity for a Building Safety Manager to join a local authority based in Hampshire. This will be a permanent position paying £46,000 P/A Plus Benefits.

Job Purpose:

• To take responsibility for coordination and management of all matters relating to structural and fire safety in in-scope buildings to meet current and forthcoming legislative requirements.

• To deliver the regulatory requirements of the Building Safety Act and Fire Safety Act to provide an effective and efficient building safety service to my clients Higher Risk Buildings and ensure compliance with and implementing the required changes detailed in building safety legislation.

• To oversee the safe management of SCC high-rise (and/or higher risk) residential buildings within the Housing Management building stock. (The council currently has 21 buildings over 18 metres & a number of high-risk buildings)

• To oversee the implementation of controls in respect of structural and fire safety on a day-to-day basis.

• To effectively manage safety within the designated in-scope blocks to which the role relates.

• To ensure that controls are implemented in respect of building work carried out in the in-scope blocks to which the role relates.

• To engage with colleagues who are responsible for managing projects undertaken within the in-scope buildings.

• To assist with the development and implementation of Building Safety Cases being prepared by the fire safety team, and to ensure their effective maintenance and management post-implementation.

• To manage resident engagement within high-rise and/or higher-risk in-scope buildings, particularly in ensuring that safety concerns are recorded, monitored, and dealt with appropriately.

• To ensure that planned, preventive maintenance is carried out within the in-scope blocks to which the role relates.

• To engage with relevant Housing Management staff to ensure that roles are performed effectively in accordance with the Corporate Fire Safety Policy.

• To oversee the successful implementation of corrective actions arising from fire risk assessments and audits.

• To ensure that facilities for use by the fire and rescue service are effectively managed and maintained.

• To perform any other reasonable tasks that ensure the effective management of premises for which the role is responsible, to the fulfilment of our customer service objectives and in compliance with the Fire Safety Legislation.

• Support the Fire Safety Lead in delivering our strategic objectives, by driving business improvement and regulatory compliance within the Safer Homes function.

Title: Building Safety Manager

Salary: £46,000 P/A Plus Benefits

Location: Hampshire

MMP Consultancy are currently seeking a Damp and Mould Surveyor for a Local Authority in Derbyshire on an interim basis paying £222/day.

Preferably be a qualified candidate who has experience of working specifically with Damp cases within social housing.

Key Duties:

* Inspection of properties to specify repair/improvements in relation to damp and mould cases.
* Carry out post inspections and quality assurances.
* Check accuracy of invoices submitted by contractors to maximise cost efficiency.
* Understanding of technical terms and causes of damp, from leaks to condensation.
* Manage tenant expectations and educate tenants on how to reduce damp and mould.

Experience

* Damp and Mould experience essential
* Repairs and Maintenance experience essential
* Working with tenants from social housing essential
* Good communication skills

Job Details:

* Daily Rate £222 per day - Inside IR35
* Business related expenses

MMP Consultancy currently have an opportunity for a M&E Manager to join a local authority based in Godalming, Surrey This will be an permanent position paying £51,410 - 55,400p/a Benefits.

My client are offering flexible working with an expectation of 2 days p/w in the offices.

Purpose Of The Role:

• The overall purpose of the job role is to lead and manage the Mechanical & Electrical capital works including commercial pant rooms and electrical compliance within Housing Operations, managing the associated contractors or consultants to ensure adherence to all Health and Safety legislation to ensure homes and common areas are kept safe and in good repair.
• Lead on the new Electrical and Gas contract mobilsation
• Responsible for managing the Heating and Electrical contracts in terms of capital programme , including the electrical EICR compliance works ensuring the timely response of contractors and the completion of high quality works.
• Review and lead on the strategy for the longer term gas boiler replacement strategy working with the Asset Team and Energy Efficiency Project Lead to support the priorities of having our homes achieving net carbon zero in the Borough by 2030.
• Work closely and in co-ordination with the Compliance Manager with regards to contracts and programmed works
• Review and lead on the strategy to replace properties with electrical storage heaters.
• As part of the wider Property Service Team support the Operations Manager and Strategic Asset Manager and work in co-ordination with the Compliance Manager in the success of our repairs and maintenance service, creating excellent partnerships, leading a knowledgeable and customer focused team, working alongside colleagues across the Housing Operations service.

Main Duties & Accountabilities:

Operational Duties

• Manage the delivery of domestic gas boiler replacement programme and plant room servicing and replacement programme
• Manage the delivery of the domestic and commercial gas procurement contract tender to award in line with the Council's Contract Procurement Regulations
• Manage the small number of plant room works for the Senior Living Schemes and communal properties
• Manage the electrical "capital upgrade works" including major upgrades or whole house re-wiring programmes
• Manage the non-domestic lift servicing and replacement programme
• Assist with the Fire Alarm Replacement programme to our Senior Living Schemes
• Manage the replacement programme of properties with electrical storage heating systems.

Liaise with the Asset Team with regards to Thermal comfort upgrade works in relation to heating requirements

• Work in close co-ordination with the Compliance Manager and team to ensure compliance policies and procedures are regularly reviewed ensuring adherence with current regulations and legislation.
• Overall responsibility of the capital heating projects and works.
• Provide technical advice and support to Housing Operations colleagues to advise on the feasibility of M&E capital improvement works including Air Source Heat Pumps and other alternative heating technologies.
• Challenge poor performance and develop remedial action plans to safeguard the Council and its residents where performance is failing, escalating issues and concerns to appropriate stakeholders.
• Produce regular performance management reports to Management Board and Members
• Ensure that all Compliance records are fed into the asset management system are updated ensuring data integrity.
• Provide Out of Hours cover on a rolling rota basis with other Property Service Managers. (Optional)
• Provide data and information to support the annual return of Tenant Satisfaction Measures for the Regulator of Social Housing

Contract Management:

• Lead on all contract management duties including monitoring budgets against spend, performance management, contract delivery and progression to ensure best value for money and quality works.
• Chair operational and strategic group meetings for all compliance owned contracts.
• Monitor contractual terms and conditions for Compliance contracts and projects, working with contractors to resolve issues or escalating to Operations Manager as necessary.
• Provide subject matter lead on legislation, ensuring updates or changes are reflected in the Council's policies and procedures in a timely manner.

Team Work and Communication:

• Develop robust and effective stakeholder and supplier relationships, working closely with contractors to develop partnering arrangements.
• Promote collaborative and cross functional team working in Property Services Team to meet operational targets and priorities
• Ensure the Section 20 process of leaseholder management is adhered to and ensuring leaseholder communication completed.
• Provide expertise advice and support to officers and managers across the Council on matters relating to Compliance.

Training and Development:

• Identify and undertake training and development opportunities as required to ensure the available skills are in place to meet the business objectives, and to enable the achievement of potential
• Ensure that the wider Property Services Team is appropriately trained in key compliance policies and activities to ensure adherence to Council policies, regulations and legislation.

Finance and Budgets:

• Efficiently and effectively monitor and manage budgets for the -M&E Capital works
• Contribute to your service area business plan to include priority projects, financial forecasts and expenditure review, providing regular updates to Head of Service.
• Manage and advise on M&E Capital programmes, ensuring the Council meet Health and Safety obligations, whilst ensuring that programmes remain within budget.
• Authorise invoice payments up to the delegated authority threshold of the post holder.
• Dignity and Respect - Treat all colleagues with dignity and respect whilst at work so that they are able to, and encouraged to meet their full potentially working in a non-threatening environment free of harassment and/or bullying.
• Data Protection (GDPR) - Ensure that the principle of confidentially and the requirements of the Data Protection Act (and future GDPR requirements) are fully applied to the work of your service area.
• Information Sharing - Work in line with the relevant protocols and service level agreements to enable the effective sharing of information between agencies.

Areas Of Accountability:

• Responsibility for adherence of compliance within plant rooms, domestic heating and electrical major upgrades , across the Council housing stock,
• Ownership of all relevant Housing Health and Safety policies, procedures and management plans, to ensure that they are current, regularly reviewed and meet the required guidance, regulation and legislation.
• Responsibility for the contract procurement for Domestic gas servicing and replacements to the value of £2 million (approximately) in line with Contract Procurement Regulations and Financial Regulations
• Contract management duties including budget monitoring, performance management, contract delivery and progression to ensure value for money
• Provide line manager support guidance and to ensure team are credible and focused on building a continuous professional development culture
• Produce regular performance management reports to Corporate Management Board, Landlord Services Advisory Board, H&S Committee Overview and Scrutiny Committees and for Tenant Satisfaction Measures for the Regulator of Social Housing

Title: M&E Manager

Salary: £51,410 - £55,400p/a Benefits

Location: Godalming, Surrey

MMP Consultancy is seeking a Health & Safety Manager to join a college in Cambridge on a permanent basis to start as soon as possible. The position is available to applicants on a full or part time basis. The salary goes up to £43,161 per annum with additional benefits.

Responsibilities:
* Ensure smooth implementation of health & safety protocols.
* Maintain health & safety standards at all times.
* Identify and address training needs for staff.
* Develop and manage risk assessment programs.
* Collaborate with department heads to ensure compliance.
* Oversee budget allocation for health & safety initiatives.
* Review and update policies and procedures regularly.
* Maintain knowledge of health and safety legislation.
* Chair Health and Safety Committee Meetings.
* Investigate and report accidents and incidents.
* Manage fire safety protocols and training.
* Support projects with CDM requirements.
* Provide technical support and guidance.
* Develop and maintain relationships with relevant bodies.

Requirements:
* Experience in health & safety management.
* Knowledge of relevant legislation and best practices.
* Strong communication and leadership skills.
* Ability to make sound decisions under pressure.
* Experience in project management preferred.
* Familiarity with the construction industry.
* Excellent organisational and problem-solving abilities.

MMP Consultancy are currently recruiting for a Neighbourhood Officer to join a fantastic Housing Association based in East London on a Temporary basis.

Main Responsibilities:
* Tenancy/lease management - Providing advice, managing requests, and acting where breaches of tenancy/lease conditions or changes in circumstances occur. This includes but not limited to death/succession; possession proceedings; squatting/abandonment
* ASB - Tackling and reducing the effects of anti-social behaviour, managing a caseload of anti-social behaviour cases to the point of closure or enforcement action. This includes case assessment; identifying solutions and acting; preparing cases for court action and representing the organisation at court and at evictions
* Gas - Carrying out the necessary actions to obtain access to a property to ensure that gas appliances are serviced annually.
* Tenancy audits /fraud - investigating unlawful subletting and taken the appropriate legal action
* Lettings - Taking ownership for all empty properties and subunits in a patch to minimise void periods.
* Ensure vulnerable residents are signposted to appropriate services and support to enable tenancy sustainment, providing basic advice on welfare benefits and support that is available
* Proactively seek residents' views to improve service delivery and customer satisfaction
* Support and promote the work of the community development team within the patch
* Actively promote, assist and encourage resident involvement attending relevant resident panels, walkabouts and meetings to address their issues of concern
* Investigate safeguarding concerns and refer to the Neighbourhood Operations Manger
* Engage with and involve residents in the management of their neighbourhood by carrying out regular estate inspections, identifying and resolving issues directly or in liaison with internal teams or other external agencies
* Deliver a programme of regular estate inspections
* Deal with service charge queries from tenants and leaseholders on the quality of services and service specifications
* Support the customer services team with technical advice to improve resolution at first point of contact
* Take responsibility to maintain the necessary written/electronic records and systems to ensure accurate and complete records, including those related to changes in circumstances, vulnerability, and end to end case management

Skills and Knowledge:
* Up to date knowledge of legislation and good practice relevant to leasehold & housing management
* Understanding of service charge apportionment methods and service charges
* Ability to interpret leases, complex information, and management agreements
* Able to travel efficiently across the stock and attend evening meetings
* Educated to A level standard or equivalent with a minimum 5 GCSE's including C in Maths and English (or qualified by experience)
* Highly developed interpersonal skills with approachability and flexibility
* Can manage own workload day-to-day, handling different projects simultaneously and working to conflicting deadlines
* Excellent communication skills with the ability to engage with different customers and at court when needed
* Developed relationship management or stakeholder engagement skills, with the ability to influence, engage and manage conflict to resolution
* Proven analytical and problem-solving skills
* Organised, planned and able to prioritise competing demands
* Well-developed IT skills including experience of Microsoft office and the ability to proficiently use computerised databases
* Able to meet targets and deadlines whilst working under pressure
* An ability and eagerness to learn and grasp new concepts quickly
* Proven experience in tenancy and leasehold management
* Experience of acting on breach of tenancy or lease conditions
* Demonstrable experience of delivering customer service excellence
* Experience of dealing with difficult customers, some of whom may be demanding, vulnerable or under stress

MMP Consultancy are looking for a Housing Support Officer to join a wonderful Housing Association in East London.

Key Responsibilities:

* Work as part of a team providing a high quality housing service that meets the needs of residents and is delivered in accordance with the Corporate Objectives and Team Plan.
* Provide routine administrative support to the Local Neighbourhood Centre including the opening and distribution of post, general photocopying and stationery management.
* Update and maintain the correspondence register and chase up any outstanding responses.
* Dealing with routine enquiries in a sensitive and efficient way including relaying to residents information held on the repairs system and other systems within the office.
* Taking accurate messages for other members of staff and forwarding them on via email in a timely manner. This would include forwarding on enquiries and messages to all staff.
* Support a more experienced officer on reception duties in order to gain knowledge and experience.
* Communicate and liaise regularly with tenants and leaseholders and their representatives associations.
* Support the Neighbourhood Housing Manager in monitoring activities and services including the production and or the analysis of data.
* Ensure that all allocated duties are carried out in compliance with our Health & Safety policy, Financial Regulations, Standing Orders and other procedures.
* Undertake project work specific to your areas of responsibility as and when required.
* To be responsible for the counter and reception area, ensuring that it is tidy and welcoming and that leaflets and available material are up to date and displayed.

Skills & Knowledge:

* Knowledge and understanding of the role of a Local Neighbourhood Housing Office
* Well developed communication skills both written and verbal to deal effectively and professionally with tenants, leaseholders, contractors, managers and staff.
* Well developed IT skills (including Work, Excel and Ideally Orchard)
* Ability to manage a number of complex tasks simultaneously
* Ability to follow and record complex procedures and processes accurately

MMP Consultancy is currently recruiting an enthusiastic Customer Service Manager to join a National Social Housing Contractor based in North London.

Responsibilities:
* Ensuring that customer service delivery is continuously improved in ways that meet the needs of the customer as well as our clients.
* Implement and manage a robust customer feedback system to ensure continuous service improvement and contribute to improvement in customer feedback methodology.
* Develop systems and processes to enable customer enquiries to be dealt with at first point of contact wherever possible for planned works, responsive repairs and other property related services.
* Develop and maintain close working between the Contact Centre, internal teams and main contractors to enable an efficient, seamless service to be delivered to our customers.
* Liaising with all service areas to act as an intermediary for customers as and when required.
* Accept and case manage on behalf of Customer Service Advisors, difficult customer situations that have been escalated to them, ensuring the customers experience in dealing with us is positive.
* Implement and manage service standards for delivery.
* Provide control over quality and quantity of Contact Centre activities through regular monitoring and measurement including adherence to service standards and utilising resources in the most efficient manner.
* Ensure established policies and procedures are adhered to.
* Ensure that service delivery is continuously improved to meet the needs of the customer as well as our clients and business partners.

I am currently recruiting for Multi Trader to join a social housing contractor on a temporary ongoing basis covering Crawley. A basic DBS Check will need to be carried out if successful.

Multi Trade Duties:
* Carry out carry out a range of multi-skilled carpentry, plumbing, tiling, wet trades, and plumbing works repairs and maintenance within social housing properties, voids and occupied.

The Successful Multi Trader will be required to:
* Ensure works are completed at a high standard within given time frames
* Carry out works allocated by appointments
* Have a valid UK Driving Licence

Pay Rate:
Temp - £20ph (CIS or Umbrella)

Hours:
* 45 hours per week (Mon to Fri) 8:00am - 17:00pm with a half hour break

You will be supplied with:
* A van
* Fuel card
* PDA System

A great opportunity has arisen for a Painter & Decorator to join a Social Housing contractor on a temporary basis covering Crawley. The successful candidate will be available within short notice, have a painting/decorating qualification, have social housing experience and must have a driving license as you will be supplied with a van and fuel card.

45 hours per week Mon - Fri with a half hour break

Pay Rate:
* £17.62 per hours (CIS or Umbrella rate)

Painter and decorator duties:
* Carry out carry out a range of Painting & Decorating related works within social housing properties, voids and occupied.

The Successful Painter and decorator will be required to:
* Ensure works are completed at a high standard within given time frames
* Carry out works allocated by appointments
* Have a valid UK Driving Licence
* Have or be happy to complete an asbestos awareness certificate

If successful a basic dbs check will be carried out.