You can view related vacancies or set-up an email alert notification when similar jobs are added to the website below.
Responsive Repairs Supervisor (Senior Surveyor)
Daniel Mulvey Recruitment Consultant – Asset Management, Property Services & Compliance
Job Description
MMP Consultancy currently has an opportunity for a Responsive Repairs Supervisor (Senior Surveyor) to join a local authority based in Bristol
This will be a 6-9 Month Interim contract potentially to be extended paying £350 P/Day Umbrella
The Role:
- To supervise a team of Response Services Surveyors responsible, for responsive repairs to the City Council's stock of dwellings, buildings and land managed by Landlord Services , including monitoring the work of the trade teams and contractors, from start to completion, ensuring delivery of high quality work, getting work done "right-first-time" and achieving high customer satisfaction within budgetary targets and providing a cost effective, value for money service.
- Maintain day-to-day supervision of Response Services Surveyors in the team.
Job Purpose:
- Supervise and coordinate Response Services Surveyors to provide pre and post repairs inspections as directed by the Council's scheduling system.
- With the Response Services Surveyors, monitor the delivery and quality of work carried out by Trade Teams and contractors, in order to maximise customer experience and satisfaction, taking the lead on dealing with any issues or complaints in a timely manner, ensuring any lessons learnt from these experiences are implemented as part of driving forward improvements to the Service and continuously improving customer experience.
- Ensure that tasks are owned by staff and that they action and take responsibility from end-to-end of the process. Ensure that where work is delegated or carried out by other parties, such as contractors, that over-view is maintained and deadlines met. Ensure customers are kept informed of progress throughout the process and that the work is completed to quality, financial and time targets. Champion an excellent customer experience with Landlord Services.
- Ensure staff performance is maintained to a high standard of delivery and customer satisfaction through the regular monitoring of individual targets, identifying and providing continuous development opportunities and the effective Supervision of any performance issues within an appropriate timescale. Escalate persistent failures or development needs to the Responsive Repairs Manager.
- Supervise staffing resources, external contractors and suppliers to ensure the completion and co-ordination of work and provision of services in order to optimise end-to-end outputs within a timely manner, whilst maintaining a high quality service.
- Assist the Responsive Repairs Manager to monitor and accurately report Expenditure and costs against budgets.
- Ensure that databases, web sites, etc are maintained and up-dated by the service, for both staff and customers, in an accurate and timely manner with information concerning repairs and improvements carried out plus other property Information, as required.
- Understand the different needs and expectations of customers. Ensure that processes are in place to meet their needs, exceed their expectations and check Information held about them is correct wherever possible. Consult with customers and monitor and check customer satisfaction. Plan and implement different and Innovative approaches to meet customer needs. Champion improvements in Customer experience with the Responsive Repairs Service.
- Maintain an up to date knowledge of changes in repairs policy, legislation, case Law, innovation and best practice. Ensure policies are developed, continuously improved, clearly understood and consistently applied by all. Reduce the environmental impact of responsive repairs through contract management, material specification, waste management and delivery options
Title: Responsive Repairs Supervisor (Senior Surveyor)
Salary: £350 P/Day Umbrella
Location: Bristol
SIMILAR JOBS
-
Surveying Project Manager
MMP Consultancy currently has an opportunity for a Surveying Project Manager to join a housing association based out of Bristol.
This will be a permanent position paying £46,856 P/A Plus Benefits
The Role:
- The responsibilities will be varied and wide-ranging, with a primary focus toward Damp and Mould related projects. You will work closely with the Home Repairs Service to provide the full range of Building Surveying services project management support.
- The role involves surveying customer homes and communal spaces. You will be working alongside our residents and leaseholders taking ownership of ensuring that repairs are managed end to end and to manage issues and complaints that arise before, during or after works
Job Purpose:
- Ownership of larger Damp and Mould case, HSSRS cases as well as complex projects from inception to completion, ensuring that repairs are project managed to meet deadlines and within budget.
- Surveying and Identifying building defects through, conducting the correct building pathology & testing.
- From Initial triage of cases (particularly related to HSSRS) you will take ownership from Site visit through to completion of project.
- Completing detailed reports and specification writing, for example to support section 20 notices and Damp and Mould /disrepair claims.
- Although the role is focused on Damp and Mould there will be development opportunity to be involved with Procurement, tendering, organisation, and management of individual projects. For example, Insurance claims, fire damage, DFG's, Structural Movement and demolition work.
- Mutual Exchange condition reports.
- External Stake Holder engagement, for example with Local Authorities.
- Project Managing to include preparation of plans, prebuild meeting construction phase oversight, maintaining value for money and budget control throughout the project.
- Working with customers & internal departments to ensure that works are completed, and the customers are supported during the construction process.
- Actively contributing to the day-to-day operational delivery of construction work, primarily stand-alone building projects.
- Providing excellent customer service, building relationships with communities and promoting the organisation.
- Supporting the repairs and empty homes delivery teams with technical knowledge.
- Developing and carrying out quotations and tenders within procurement guidelines.
- Working with the Safe Homes teams ensure that all subcontractors are working compliantly and to the required standards set out by the Health and Safety executive and my client.
- To be responsible for creating a culture of excellence and continuous improvement with a focus on right first time.
- Carrying out post work quality inspections ensuring the works are too standard, fit for purpose and value for money.
- Working closely with other Managers within HRS to ensure the most appropriate resources are deployed to carry out works.
- Upholding my clients internal control systems including Standing Orders, Financial Regulations and Data Protection as well as all relevant policies and procedures.
Title: Surveying Project Manager
Salary: £46,856 P/A Plus Benefits
Location: Bristol
-
Stock Condition Surveyor
MMP Consultancy currently have an opportunity for a Building Surveyor to join a housing association based out of Southwest London.
This will be a temporary position paying £35 P/H Umbrella on a 6-9 Month contract.
Job Purpose:
- The Stock condition surveyor will carry out validation inspections of properties that have been included in my clients stock condition survey programme and asses the accuracy of information such remaining life of key components e.g. kitchens and bathrooms.
The Role:
- Carry out joint surveys with the Consultant's Surveyors to develop a consistent approach to assessing the condition of my clients stock.
- Carry out HHSRS inspections and demonstrate an understanding of assessing the categories of risk.
- Carry out stock condition surveys independently and upload results on my clients database.
- Carry out adhoc surveys of properties as required and prepare reports with diagnosis of defect cause and recommend remedial action.
- Prepare specifications/scope of works for small projects up to an estimated value of £100k that may include, but not limited to, damp & mold, building repairs, window renewals and security works.
- Ensure projects meet all CDM and Health & Safety requirements from conception to completion.
- Act as Contract Administrator to manage construction contractors with regards to performance, quality and cost.
- Ensure works are carried out in accordance with the requirements of applications of Statutory Authorities.
- Instruct and liaise consultants as necessary on more complex schemes.
- Use technical knowledge and ability to assist the Asset Lead, Programme Manager and Sustainability Manager as required
- Carry stock condition surveys and work with the existing consultants to promote consistency in the approach to collecting data.
- Carry out property surveys as required and prepare reports recommending remedial action.
- Prepare specifications of work for schemes.
Title: Stock Condition Surveyor
Salary: £35 P/H Umbrella
Location: South West London
-
Building Surveyor
MMP Consultancy is currently working with one of their clients in Essex who are looking for a new Property Surveyor to join their team.
Title: Property Surveyor
Location: Essex (Just off M11)
Salary: £48,474 Benefits
The post holder will work as part of the Housing Operations Team - Property and be responsible for the technical service provision for the Housing Service in accordance with the our clients agreed policies, procedures and working practices, delivering a first class service that is value for money and customer focused.
* To work as part of the Housing Operations Team - Property dealing with all aspects of void property inspection, mutual exchanges, insurance claims, structural diagnosis, building defects, property adaptations and management, major works to properties, assisting with the delivery of the Choice Based Lettings Scheme in relation to Accompanied Viewings and Routine Inspections of properties.
* To support the team in planning budgets, identifying efficiencies in response and planned works and to ensure there is a robust method of reporting that is being adhered to.
* To represent Housing Operations - Property whilst keeping a good relationship with other council departments and elected councillors and with work colleges.
* You must embrace a fast moving and changing environment, ensuring at all times that standards are not compromised either in quality, cost or customer satisfaction.
* The tasks will involve assessing customer satisfaction, reviewing and analysing KPI`s from contractors and drafting the relevant reports, Analysing trends and contributing to improving customer satisfaction.
Title: Property Surveyor
Location: Essex (Just off M11)
Salary: £48,474 Council Benefits
You can also use your social account to sign in. First you need to:
Accept Terms & Conditions and Privacy Policy.