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Responsive Repairs Surveyor
Daniel Mulvey Recruitment Consultant – Asset Management, Property Services & Compliance
Job Description
MMP Consultancy currently have an opportunity for a Responsive Repairs Surveyor to join a local authority based out of Bristol
This will be an Interim position for 6-9 Months paying £30-£35 P/H Umbrella
The Role:
Responsible for ensuring that responsive repairs, including relets, are carried out satisfactorily from end-to-end of the process, including monitoring the work of the trade teams and contractors, from start to completion, ensuring delivery of high-quality work, getting work done "right-first-time" and achieving high customer satisfaction within budgetary targets and providing a cost effective, value for money service.
Job Purpose:
- Carry out pre and post repairs, exchange, and relet inspections as directed by the Council's scheduling system and in liaison with the Trade Teams. Diagnose, assess, and specify work required, in consultation with the customer. Order work through the Council's IT system.
- Manage the delivery and quality of work carried out by internal workforce Trade Teams and external contractors, to maximise customer experience and satisfaction, taking the lead responsibility on dealing with any issues or complaints in a timely manner, ensuring any lessons learnt from these experiences are implemented as part of driving forward improvements to the service and continuously improving customer experience.
- Own repairs and complaints taking responsibility for actioning from end-to-end of the process. Ensure that where work is delegated or carried out by other parties, such as contractors, that over-view is managed, and deadlines achieved successfully. Ensure customers are kept informed of progress throughout the process and that the work is completed to quality, financial and time targets. Champion an excellent customer/stakeholder experience with Housing Delivery Responsive Repairs.
- Take responsibility for maintaining excellent levels of communication with customers from end to end of the service.
- Manage customer expectation on escorted viewing of relets. Ensure clarity on letting standards and tenant responsibility.
- Specify the property refurbishment requirements ensuring the project is delivered to the target timescale and within budget.
- Manage quotes from external contractors for specialist work, including achieving value for money whenever possible. Monitor and action dependencies, such as scaffolding checks. Ensure coordination and sequencing of work between teams and contractors.
- Assist in monitoring and controlling expenditure and costs against budgets. Contribute, with the team manager to ensuring effective budgetary management of the service.
Ensure that databases, web sites, etc. are maintained and up-dated by the service, for both staff and customers, in an accurate and timely manner with information concerning repairs and improvements carried out plus other property information, as required.
Understand the different needs and expectations of customers. Ensure that processes are in place to meet their needs, exceed their expectations and check information held about them is correct wherever possible. Consult with customers and monitor and check customer satisfaction. Champion improvements in customer experience with the Responsive Repairs Service.
Maintain an up-to-date knowledge of changes in repairs policy, legislation, case law, innovation and best practice. Reduce the environmental impact of Response Repairs through material specifications, contract management, waste management, energy efficiency measures
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Maintenance Surveyor
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Office, Site and Home Working. Hybrid (Mostly site based work)
About the role
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Title: Maintenance Surveyor
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This will be a temporary position paying £28 P/H Umbrella on a 6-9 Month contract.
Job Purpose:
- To undertake stock condition surveys on my clients housing stock. To update my clients current stock condition information using the council's stock database.
- To collect stock condition information on pre-determined questionnaire's then transferring that information to the database. Ensuring reports are generated to check all scheme data is held correctly.
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The Role:
- To undertake stock condition surveys on my clients rented housing stock. To undertake an individual survey of each flat, house, bungalow and if applicable, internal and external common areas on each block.
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- To use manual back-up systems in the absence of the mobile working software (once up and running).
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- To deal with customer queries arising from surveys or signpost to the relevant colleague.
- To liaise with colleagues also undertaking surveys to ensure consistency in data collected, projected Next Inspection Years and the optimum use of the software
- To ensure suitable access and PPE equipment is used. To take health and safety advice to access difficult to reach areas.
- Identifying any health & safety breaches or risks on site and reporting back to relevant colleagues.
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Building Surveyor - Disrepair
MMP Consultancy are currently seeking Disrepair Surveyor for a North West London public sector housing organisation. £325 per day LTD (Inside IR35).
Flexible working with site visits and home working. (Office attendance on occasion).
About the role
* Management of Disrepair Surveying from inception to completion, creating detailed reports which are usable in court if required.
* Detailed inspections and report writing including findings, causation, remediations and conclusions.
* Ensuring images and schedule of rates to be utilised accordingly.
* Writing Scotts Schedule
* Emphasis on managing cases and closing cases.
* Knowledge of legal disrepair protocol - Landlords Act, Section 11 and Section 9a for defects - Human habitations Act
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* Respond to MP enquiries and CLLR complaints - Ombudsman Cases
Experience
* MRICS, MCIOB or Expert Witness qualified. Ideally.
* Extensive experience in delivering complex/disrepair service for social housing.
* Detailed Knowledge and understanding of pre and post-inspection processes, building pathology and repairs techniques.
Title: Disrepair Surveyor
Salary: £325 per day (Inside IR35)
Location: North West London
Contract: Rolling Contract (3 Months rolling - One week notice)
Benefit: Approved business-related expenses
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