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Responsive Repairs Surveyor
Daniel Mulvey Recruitment Consultant – Asset Management, Property Services & Compliance
Job Description
MMP Consultancy currently have an opportunity for a Responsive Repairs Surveyor to join a local authority based out of Bristol
This will be an Interim position for 3-6 Months paying £30 P/H Umbrella
The Role:
Responsible for ensuring that responsive repairs, including relets, are carried out satisfactorily from end-to-end of the process, including monitoring the work of the trade teams and contractors, from start to completion, ensuring delivery of high-quality work, getting work done "right-first-time" and achieving high customer satisfaction within budgetary targets and providing a cost effective, value for money service.
Job Purpose:
- Carry out pre and post repairs, exchange, and relet inspections as directed by the Council's scheduling system and in liaison with the Trade Teams. Diagnose, assess, and specify work required, in consultation with the customer. Order work through the Council's IT system.
- Manage the delivery and quality of work carried out by internal workforce Trade Teams and external contractors, to maximise customer experience and satisfaction, taking the lead responsibility on dealing with any issues or complaints in a timely manner, ensuring any lessons learnt from these experiences are implemented as part of driving forward improvements to the service and continuously improving customer experience.
- Own repairs and complaints taking responsibility for actioning from end-to-end of the process. Ensure that where work is delegated or carried out by other parties, such as contractors, that over-view is managed, and deadlines achieved successfully. Ensure customers are kept informed of progress throughout the process and that the work is completed to quality, financial and time targets. Champion an excellent customer/stakeholder experience with Housing Delivery Responsive Repairs.
- Take responsibility for maintaining excellent levels of communication with customers from end to end of the service.
- Manage customer expectation on escorted viewing of relets. Ensure clarity on letting standards and tenant responsibility.
- Specify the property refurbishment requirements ensuring the project is delivered to the target timescale and within budget.
- Manage quotes from external contractors for specialist work, including achieving value for money whenever possible. Monitor and action dependencies, such as scaffolding checks. Ensure coordination and sequencing of work between teams and contractors.
- Assist in monitoring and controlling expenditure and costs against budgets. Contribute, with the team manager to ensuring effective budgetary management of the service.
Ensure that databases, web sites, etc. are maintained and up-dated by the service, for both staff and customers, in an accurate and timely manner with information concerning repairs and improvements carried out plus other property information, as required.
Understand the different needs and expectations of customers. Ensure that processes are in place to meet their needs, exceed their expectations and check information held about them is correct wherever possible. Consult with customers and monitor and check customer satisfaction. Champion improvements in customer experience with the Responsive Repairs Service.
Maintain an up-to-date knowledge of changes in repairs policy, legislation, case law, innovation and best practice. Reduce the environmental impact of Response Repairs through material specifications, contract management, waste management, energy efficiency measures
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Building Surveyor
MMP Consultancy currently has an opportunity for a Building Surveyor to join a housing association based in Wiltshire.
This will be a 6 Month FTC paying £40,482 P/A Plus Benefits.
Job Purpose:
- To provide technical surveying across a geographical portfolio of properties and contract management for a defined planned maintenance programme across the region.
- Contributing to the development and implementation of the vision, Corporate Strategy, culture and organisational effectiveness.
The Role:
- Planned maintenance delivery through external contractors.
- Minor works.
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- Health and Safety work such as fire safety programmes.
- Work to home owners, leaseholders and market rent customers.
- The Surveyors will have responsibility for providing surveying activities and contract administration duties for all maintenance services within their portfolio regions. Surveyors will be assigned major works and cyclical programmes to deliver and allocated a geographical patch that is aligned to a housing neighbourhood officer (where possible). They will be responsible for surveying any void properties, surveying repairs that have be requested by customers, post inspections, identifying all communal repairs and ensuring these are managed through to completion. Decisions made at this level include:-
- Identify works require to a void to meet my clients lettable standard.
- Undertake domestic and commercial building surveys to provide advice on matters such as construction defects, disrepair and dilapidations.
- Produce detailed reports concerning findings including options for remedial solutions with cost estimates and proposals regarding safe methods of work.
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- Keeping abreast of industry law and best practice and how to apply them to our operations.
Title: Building Surveyor
Salary: £40,482
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The role is interim. With a potential option of permanent.
Details:
Title: Aftersales Consultant
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Location: Central London
Contract: Interim - 6 months.
Key Duties:
* Hit weekly and monthly targets regarding equity loan &/or staircasing completions.
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* Support customers during the staircasing/equity loans process by providing effective advice on the procedure and keeping the customer updated on the progress of their case.
* Provide effective advice and interpretation of leases/equity mortgages and home ownership issues to internal and external stakeholders.
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Quantity Surveyor
£40 - £70 per hour Inside IR35 - Negotiable on experience
MMP Consultancy seeks a Senior Quantity Surveyor for an interim contract with a North London-based National Contractor for Housing Asset Management / Maintenance. Day Rate Negotiable (Inside IR35)
The role is interim, taking over for a member of staff who is leaving, with a potential option of permanent.
Details:
Title: Senior Quantity Surveyor (Projects)
Salary: £Negotiable (Inside IR35)
Location: North London
Contract: Interim - 6 months.
The works cover planned maintenance which encompasses such aspects as replacement
windows and doors, external/internal decorations, scaffolding, roofing, etc.Work alongside the current quantity surveyor who is leaving to get a full handover.
Essential qualifications: RICS, CIOB or relevant degree, Asbestos Awareness UKATA or IATP
Key Duties:
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* Help ensure that commercial processes are adhered to across the business unit.
* Effectively assist in managing the commercial team, including cost clerks and commercial support staff.
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