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Billie Gumble Recruitment Consultant – Social Housing & Operational Support
Job Description
MMP Consultancy are looking to recruit a Customer Service Advisor on a Temporary basis to join a fantastic Housing Association based in East London.
Role Purpose:
* To provide a professional and welcoming reception service at our head office for corporate visitors and residents.
* To provide an efficient, friendly, and well-informed telephone and face-to-face service responding to queries, problems and requests from residents covering a range of areas including repairs, housing, rent and lettings.
* To provide general administrative support to the business including but not limited to invoice processing, post, mail mergers.
* To log and process repair requests liaising with contractors and allocate parking bays and manage enquiries including waiting list and bay swaps.
* Customer Support Team - this will include complaint management - ensuring the complaints process is followed from start to finish. Allocating parking bays and managing enquiries including waiting list and bay swaps. You'll also coordinate the lettings process, which includes transfer applications, advertising properties, shortlisting, undertaking checks to assess applicant's eligibility and coordinating appointments.
Skills and Knowledge:
* Ability to share complex information with a wide selection of callers, many who do not speak English as a first language.
* Able to sensitively deal with challenging situations and complaints from customers.
* Good face to face communication skills
* Proven listening skills.
* Good administration and organisation skills
* Able to prioritise work and manage conflicting deadlines.
* Good written communication skills
* Organised with a high level of accuracy and attention
SIMILAR JOBS
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Administrator
Dear <<Candidate_Forenames>>
An exciting opportunity has arisen for an Administrator to join a fantastic Contractor in East London.
Duties:
* Liaise with customers, arrange appointments, maintain relevant up to date progress on work being undertaken and dispatch information on completion of work.
* Liaise with the client to ensure that data is maintained, and to assist with queries.
* Schedule and allocate work to operational staff to ensure operational efficiency and effectiveness.
* Maintain all records in accordance with business requirements and management instructions for the purpose of invoicing and KPI reporting.
* Procurement of materials and services to maintain operational efficiency and effectiveness and provide up to date and accurate information on all work completed for the purpose of invoicing including clear reasons for all charges, charging rates and quantities of work completed by which operatives.
Experience Required:
* Previous experience of working with a Housing Association / Local Authority or Maintenance Contractor in either an Administrator, Scheduler, Planner or Customer Service Advisor position
* Excellent communicator, with strong organisational skills
* Proficient IT skills including use of Microsoft Excel and Word Proven background in a customer service focused environment.
* Experience of using database systems (Connect / Northgate / DRS)
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Data Analyst
MMP Consultancy are recruiting for a Data Analyst to join a wonderful Housing Association in Kent on a temporary basis.
Key Responsibilities:
* With the support of the Investment Manager, you'll be required to review the exisiting Keystone data, identify areas of concern with the aim to cleanse the exisiting data to enable accurate assessments of individual property performance
* To be the operational lead for our management of property and programme data. Take responsibility for ensuring that Managers, Surveyors and Project Managers have the correct works schedules for programmes and reconcile data back on completion.
* To interrogate information held on our differing data bases, to create and maintain a complete understanding of the performance of our homes's property.To present and interpret that data and make recommendations to influence and drive investment decisions. To input into our homes's Asset Management Strategy.
* You will work in collaboration with various teams within the homes to provide accurate stock and energy data to help inform its 30 year Business Plan, annual budget setting, works programmes and any future Net Present Value/Stock Options Apprasial exercices
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An exciting opportunity has arisen for an Administrator to join a fantastic organisation in Essex on a Temporary Basis.
Duties:
* Liaise with customers, arrange appointments, maintain relevant up to date progress on work being undertaken and dispatch information on completion of work.
* Liaise with the client to ensure that data is maintained, and to assist with queries.
* Schedule and allocate work to operational staff to ensure operational efficiency and effectiveness.
* Maintain all records in accordance with business requirements and management instructions for the purpose of invoicing and KPI reporting.
* Procurement of materials and services to maintain operational efficiency and effectiveness and provide up to date and accurate information on all work completed for the purpose of invoicing including clear reasons for all charges, charging rates and quantities of work completed by which operatives.
Experience Required:
* Previous experience of working with a Housing Association / Local Authority or Maintenance Contractor in either an Administrator, Scheduler, Planner or Customer Service Advisor position
* Excellent communicator, with strong organisational skills
* Proficient IT skills including use of Microsoft Excel and Word Proven background in a customer service focused environment.
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