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Billie Gumble Recruitment Consultant – Social Housing & Operational Support
Job Description
MMP Consultancy are working with a fantastic organisation based in East London who are looking to recruit a Income Officer on a ongoing basis.
Main Responsibilities:
* Manage rent, service charge, major works, cyclical and rechargeable accounts, and other housing related debts such as court cost, rechargeables on a regular basis in line with the organisations policies and procedures including legislation.
* To negotiate repayment plans that will clear arrears within a realistic timescale and take corrective action where such payment plans are not complied with.
* Referring residents for support when required to enable them to maximise their income, resolve their debts and sustain their tenancy.
* To take personal responsibility for all aspects of recovery work within the team ensuring cases are progressed in line with policy, procedure and legislation.
* To maximise income collection by leading the management of serious and complex cases across
- Rents and Service Charges
- Leasehold
- Commercial rents
- Sales Ledger & Sundry Debts
* To support Customer Accounts Advisors to maximise income collection for complex cases including:
- Non-Residential Income
- Former Tenant balances
- Sales Ledger
- Sundry Debts
* To pro-actively monitor accounts and take appropriate recovery action.
* Review and monitor former tenant balances including investigating cases and making recommendations for write-off.
* Undertake all aspects of income recovery, court case work presentation and debt recovery case work, including eviction where alternative solutions cannot be found, in accordance with procedures.
* To liaise and maintain good working relationships with all relevant external agencies to ensure residents experiencing difficulties are referred appropriately for support.
* Providing basic financial capability and benefits advice referring cases on to the relevant agencies or the Tenancy Support Officers.
* To visit customers in their homes to discuss their accounts and provide advice and support.
* To meet with leaseholders and commercial tenants where necessary to resolve complex cases.
* Ensure ICT is used efficiently to improve collection of debts, maintaining accurate information.
* Contribute to testing and further development of IT systems to achieve efficient income collection.
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Key Responsibilities:
* Develop and implement effective accounting systems and policies to ensure accurate financial management.
* Prepare and generate comprehensive financial documents and reports for various stakeholders, including management, shareholders, and regulatory bodies.
* Perform thorough audits of accounts and bookkeeping records to verify accuracy and compliance with established standards.
* Expertly handle tax-related matters, including the preparation of tax returns, providing tax advice, and representing the company in resolving disputed claims with tax authorities.
* Conduct financial investigations and analysis to identify areas of concern, such as insolvency, fraud, and potential mergers, providing actionable recommendations to management.
* Evaluate financial information to provide valuable insights and support decision-making processes for the management team.
* Collaborate with management and professionals from other departments to compile budgets, assess costs, and streamline financial operations.
* Prepare periodic financial statements, conduct budgetary review, and develop financial forecasts to enable effective financial planning and control.
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Requirements:
* CIMA Qualification
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MMP Consultancy are working with a fantastic organisation to recruit a Learning and Development Assistant to join them on Temporary basis, in Kent.
Key Responsibilities:
* Day to day oversight and administration of our learning system, courses and providers
* Deliver first line support to resolve learning and development queries and escalate as appropriate
* Administer the L&D induction process efficiently to ensure all new starters have a great experience
* Track and monitor all L&D budget spend, process invoices and escalate concerns or anomalies promptly and appropriately.
Requirements:
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Service Manager
MMP Consultancy are looking for a Service Manager to join an excellent Charity in South East London on a Temporary Basis.
The Service Manager post is an exciting position for candidates who have the experience, skills, and aptitude for managing supported accommodation for young people aged 16 plus.
The role will be required to work within an asset-based framework, to ensure that young people's needs and aspirations are at the centre of the support planning process. You will manage the team to ensure that all aspects of the service are delivered to the highest standards, that they are fully compliant with organisational values and contractual requirements and also that they reflect current good practice.
Key Responsibilities:
* The role will be required to oversee a team of frontline staff and will work as part of a wider management team within our youth services.
* Actively direct team members in their day-to-day work to ensure that young people receive a consistent, high quality and responsive service.
* Ensure that each client / resident has an individual package of support with regular formal and informal key working, and an up-to-date co-produced and comprehensive support and safety plan recorded and reviewed in line with policy and procedure.
* Oversee the reports regarding missing young people, to lead on coordinating a joint up response with statutory services, as well as directing a variety of approaches for non-engaging clients.
* Maintain positive working relationships with the Local Authority Commissioning Team, Pathways, and referral agencies.
* Oversee referrals ensuring that they meet the criteria and service specification and to ensure that all referrals are interviewed, assessed, and accepted / rejected in line with policy and procedure.
* Ensure that preparation for move-on begins once the young person moves into the service, and to lead on the development and roll out of a comprehensive package of life skills training which is available to all.
* As directed by the Regional Services Manager, to contribute to organisational and statutory monitoring and reporting within set deadlines.
* In partnership with the Regional Services Manager, to identify and implement flexible approaches of working with the client group, in order to best promote and advance their progress.
* To ensure the property is maintained to a high standard and that effective systems are in place to ensure all areas of housing management are efficient and offer value for money, with voids kept to a minimum and rental income maximised.
* Ensure a robust approach to managing the locality and any community risks around the properties are in operation and regularly reviewed.
* To ensure that all property risk assessments are reviewed and updated at regular intervals in line with organisational policy and procedure.
Experience and Knowledge
* Demonstrable understanding of effective practice in responding to the needs of looked after children and care leavers aged 16 and 17, as well as local authority statutory duties.
* Demonstrable experience of effectively managing staff that work with the range of issues involved in the delivery of quality services to young people who may be at risk or looked after with complex needs including offending and gang affiliation.
* A proven track record of staff and service management and demonstrable ability to manage staff performance and motivate staff members to perform effectively.
* Experience of managing accommodation-based services with a variety of tenures and knowledge of the associated housing management and health and safety requirements.
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