Resident Liasion Officer

An exciting opportunity has arisen for a Planner to work on a temporary contract based in Essex.

Duties:

Liaise with customers, arrange appointments, maintain relevant up to date progress on work being undertaken and dispatch information on completion of work
Liaise with the client to ensure that data is maintained, and to assist with queries
Schedule and allocate work to operational staff to ensure operational efficiency and effectiveness
Maintain all records in accordance with business requirements and management instructions for the purpose of invoicing and KPI reporting
Procurement of materials and services to maintain operational efficiency and effectiveness
Provide up to date and accurate information on all work completed for the purpose of invoicing including clear reasons for all charges, charging rates and quantities of work completed by which operatives.

Experience Required:

Previous experience of working with a Housing Association / Local Authority or Maintenance Contractor in either a Scheduling or Customer Service capacity

Excellent communicator, with strong organisational skills CSEs at Grade C or above and including Mathematics and English
Proficient IT skills including use of Microsoft Excel and Word Proven background in a customer service focused environment
Construction related knowledge

MMP Consultancy are looking to recruit a Technical Officer on a Temporary basis for a Local Authority based in West London.

Umbrella Rate: £27.70 Per Hour

Duties:

• Provide support for all administration matters related to relevant service area and undertake general and specific administrative duties aligned to the service area and any other duties which could reasonably fall within the role.
• Take responsibility for and technically support a large and varied workload within Capital Delivery Team.
• Respond personally to requests for technical advice relating to capital delivery projects and ensuring all necessary statutory provisions are correctly and competently executed and cases are brought to a satisfactory and timely conclusion.
• Provide assistance to and cover for colleagues as required.
• Provide technical support that ensures compliance within the defined specifications, across the capital delivery work programme.
• Use of other IT systems including where required scanning and photocopying of documents.
• Electronic and manual filing and document management in respect of the service area to ensure records maintained in accordance with statutory guidance.
• Assist with the Estate Housing response to emergency incidents.
• Through consultation with line manager and in accordance with the Constitution and operational protocols, in connection with businesses undertakings and other activities falling within scope of authorisation, determine need for, sign, serve, monitor, and enforce notices (i.e., Party Wall Notices) as appropriate.
• Provide advice and education to the public, peers, and business community in connection with health matters.
• Provide technical support during the scoping, installation, commissioning, and handover phases to ensure the client requirements are fully met.
• Provide technical support for effective problem solving and troubleshooting complex problems.
• To contribute to the performance of the sectors service functions actively and effectively and to the achievement of Business plan, Service Plan, individual appraisal, and other specified targets.
• Assist with the collection and collation of data for statistical surveys, statutory returns, public enquiries, and legal proceedings

MMP Consultancy are looking to recruit a Resident Liaison Officer in Sutton. This will be on a temporary ongoing role, working as part of the Planned Works team.

Pay Rate: £29.16 Per Hour

Please note this position will require you to have a full UK Driving Licence and access to your own vehicle!

Responsibilities:

• Effectively liaise between residents and contractors to ensure that resident requirements are met and any issues are promptly and suitably addressed.
• Providing support to any vulnerable residents, you will work with carers and other relevant advocates to ensure that specific needs are taken account of and any issues are resolved to the customer's satisfaction.
• Build and maintain mutually beneficial relationships, facilitate communications and coordinate activities to streamline operations, public communications, incident response and conflict resolution.
• Deliver effective resident consultation and engagement, providing assurances at all levels that our buildings are compliant to all legislative requirements.
• Developing and delivering effective communication with residents, liaising closely with contractor staff to assist in the smooth running of the programmes and the ongoing building management

Skills & Experience Required:

• Previous experience of working as a Resident Liaison Officer or Coordinator
• Excellent written and interpersonal skills
• Proven experience of delivering excellent customer care
• Experience of handling challenging and complex situations
• An effective communicator at all levels, you will be able to work proactively and independently to deliver on tight timescales

Job Title: Surveying Manager
Location: East London
Salary: £54,684 - £57,726 per annum

Purpose
The Surveying Manager leads a team of surveyors and contractors to deliver effective, resident focussed,
value for money building surveying services. This includes stock condition surveys, diagnostic
inspections, complex casework, and resource allocation.
Working with a range of internal and external stakeholders, the Surveying Manager ensures that our clients homes are safe, warm, dry and meet all requirements.
Main duties & responsibilities
Leadership
Lead our clients surveying activities
Develop a high-performing, customer-centric team
Foster a culture of collaboration, respect, and continuous improvement
Promote a safety-first culture: ensure the team act up on health, safety, and wellbeing concerns
Represent the Surveying Team at Estate Boards, Committees, and forums
Service Delivery

Ensure that targets are met and that works are managed to time and budget
Ensure that residents are updated in a timely and courteous way, and that promises are kept
Ensure that surveying activities are compliant with statutory, regulatory, and policy requirements
Lead and manage the:
Delivery of our clients Property MOT (stock condition survey) programme
Delivery of surveys to diagnose defects and determine required remedial action
Specification, ordering, completion, and payment of works
Scrutiny and authorisation of variation orders
Implementation of robust quality control measures including post-inspections
Supervision of contractors on site
Preparation of technical reports, detailed specifications and scheme design drawings
Management of disrepair, environmental health notices, and EPA claims
Management of party wall, right to light, and alteration applications
Investigation and effective resolution of complaints

Job Title: Surveying Manager
Location: East London
Salary: £54,684 - £57,726 per annum

Are you a FRA Project Manager with experience of working in the social housing sector on projects up to £5m with a core focus on Fire Safety related projects? Can you undertake comprehensive programming from overall project planning to detailed task scheduling, from inception to operation? Do you have solid experience in project management and Section 20 processes?

Do you think you've got what it takes to be part of this fast-paced, growing, dynamic company?

What we are looking for:

We are currently looking for a Lead Project Manager with knowledge of Part B building regulations to join our Planned Works team on a fixed term contract.

The primary objective of this role is to deliver a fire improvement scheme across 3 residential blocks situated in the London borough of Barking and Dagenham, complying with part B building regulations with an estimated contract value of £3.2m.

You'll be responsible for achieving target contributions by managing contracts in accordance with contract documents and programme, ensuring that projects are delivered on time, within budget, and to the agreed quality standards.

You'll oversee the delivery of planned and demand-generated adaptation works, ensuring the achievement of client KPIs, including service delivery levels, customer satisfaction, quality, and compliance measures. This includes supervising of sub-contractors to meet and exceed business objectives, ensuring consistent achievement of operational KPIs, and remaining within budget targets.

This a new role for us in a growing team, we're looking for someone who can exceed our client expectations, whilst maximising value for money and adhering to company policies and strategies.

Working Arrangements:

• Working pattern: 36 hours per week, Monday to Friday.
• Location: East London/ Essex.
• Other: A DBS check, and clean driving licence will be required for this role.

Key Responsibilities:

• Dotted line responsibility to team to oversee works.
• Achieve or exceed repair service targets including financial, time, and customer satisfaction goals.
• Undertake comprehensive programming from overall project planning to detailed task scheduling, from inception to operation.
• Implement and oversee risk assessments for all activities, ensuring effective risk control and audit measures.
• Develop and manage structured project planning, including health and safety, execution methods, and quality control.
• Implement variation order procedures to maximise added value and minimise project disruption.
• Identify and address underperforming service areas with action plans to meet performance and financial targets.
• Produce and present high-quality communications and reports to senior management, Councillors, service heads, contractors, and other departments.
• Demonstrate strong commercial understanding, identify key project commercial indicators, and monitor delivery to meet targets and KPIs.
• Set and review organisational and productivity objectives aligned with contracts.
• Ensure application for all necessary licenses, permits, and compliance with planning supervisor requirements.
• Understand and communicate commercial aims of the project and business plan objectives.

Qualifications and Experience:

• Membership in a professional organisation (RICS, CIOB, or equivalent preferred).
• Evidence of Construction management qualifications
• Site Management Safety Training Scheme (SMSTS).
• PRINCE2 Practitioner certification (desirable).
• IOSH Certificate in Managing Safety (desirable).
• NEBOSH Certificate in Fire Safety and Risk Management NVQ level 3 or equivalent (desirable)

Experience:

• Proven track record with Part B building regulations on projects valued between £500k and £5m.
• Solid background in project management.
• Up-to-date knowledge of building and health & safety legislation.
• Experience with managing subcontractors.
• Demonstrated success in managing planned works in public services or social housing.
• Proven ability to manage high-value programmes of work using various income recovery approaches (schedules of rates, target prices, open book cost-based partnering) while meeting deadlines and budget constraints.
• Familiarity with Right to Repair legislation and construction health and safety laws.
• Valid driving licence and access to a vehicle as required.
• Experience in Section 20 processes.

Benefits:

In addition to an attractive salary, our benefits package includes: 

Heart Hub rewards, perks & benefits platform!

Group Life Assurance

Competitive Salaries

Pension Scheme

Paid Holidays from 21 days

Family Friendly Policies making work-life balance achievable

Health & wellbeing support including an Employee Assistance Programme (EAP)

Career development and training

A GREAT TEAM!