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Billie Gumble Recruitment Consultant – Social Housing & Operational Support
Job Description
MMP Consultancy are looking for a Part time Housing Officer to join a fantastic organisation based in East London on a Temporary basis.
Key Responsibilities:
* Be visible and approachable, understand local issues, work collaboratively, and be the trusted face of organisational accountability for the quality of homes and services we provide
* Provide a wide range of tenancy services (including tenancy compliance and fraud; lettings, transfers and exchanges; anti-social behaviour)
* Build positive open and trusted relationships with elected members, residents' groups, local authority departments, the police and other key partners operating in your patch particularly on issues that require a multi-agency approach to resolution
* Ensure that in your work there is a clear focus on tackling non-compliance (including taking enforcement action including attending court proceedings) as well as supporting customers who need help to avoid tenancy failure
* Build relationships with new customers in your patch, including accompanied viewings and handovers; ensuring that all customers are aware of their contractual obligations and are supported in accessing their account and managing their tenancy transactions online
* Work to identify those customers at high risk of tenancy failure, prioritising support and where required procuring specialist advice and action through the tenancy support coordinator and money adviser services
* Work closely with the customer relations (access & support) team to deliver a streamlined onboarding of new customers including coordinating the availability and suitability of empty homes in the area
* Work collaboratively with the customer relations (independent living) team especially with scheme managers on your patch in relation to tenancy management issues in schemes
Key Knowledge & Experience:
* Very high customer service ethic
* Understands the needs and service requirements of customers and communities
* Good understanding of the application of relevant tenancy law and sanctions available
* God partnership working skills
* Decisive problem solver and decision maker
* Good inter-personal skills
* Ability to build excellent internal and external relationships
* Good IT skills and understanding of how digital services can help improve the customer experience
SIMILAR JOBS
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Commercial Manager - Stratford - East London
Role: Commercial Manager
Salary: £75,000 Benefits
Location: Stratford - East London
Our Client has experienced continual growth since its establishment in 1986, we're not aiming to be the biggest service provider, however we intend to be the best. We work with some of the UK's largest building owners, landlords & facility managers to provide strategic building repairs, planned maintenance and improvement across all property sectors.
Benefits- Annual holiday; 22 days, increase after 1 years' service to a maximum of 5 days
- Long service awards; continuous service at key achievements are rewarded
- Perkbox; from free coffees and cinema tickets to trips away and much more
- Volunteer day; paid yearly volunteer days for a worthy cause
The Role:
To be responsible for all commercial activities within the Central Voids Division. Working with the Divisional Manager and Contract Management. Due to the number of individual client involved, this role requires a high-level of organisation, focus and time management to ensure all contracts are commercially managed correctly
Responsibilities- Accurate preparation of weekly / monthly reports both internally and to Clients.
- Working with operational teams to improve performance and enhance margins.
- Working where required with the Divisional Team in developing the strategy for future business.
- Supporting where required in pricing of Tender opportunities.
Requirements:
Financial Budgeting, Profit and Loss control.
Performance Management.
Procurement.
Tender Bid Process.
Client Liaison / Partnering / Contract Negotiation.
Staff Coaching and Mentoring
-
Commercial Manager - Stratford - East London
Role: Commercial Manager
Salary: £75,000 Benefits
Location: Stratford - East London
Our Client has experienced continual growth since its establishment in 1986, we're not aiming to be the biggest service provider, however we intend to be the best. We work with some of the UK's largest building owners, landlords & facility managers to provide strategic building repairs, planned maintenance and improvement across all property sectors.
Benefits- Annual holiday; 22 days, increase after 1 years' service to a maximum of 5 days
- Long service awards; continuous service at key achievements are rewarded
- Perkbox; from free coffees and cinema tickets to trips away and much more
- Volunteer day; paid yearly volunteer days for a worthy cause
The Role:
To be responsible for all commercial activities within the Central Voids Division. Working with the Divisional Manager and Contract Management. Due to the number of individual client involved, this role requires a high-level of organisation, focus and time management to ensure all contracts are commercially managed correctly
Responsibilities- Accurate preparation of weekly / monthly reports both internally and to Clients.
- Working with operational teams to improve performance and enhance margins.
- Working where required with the Divisional Team in developing the strategy for future business.
- Supporting where required in pricing of Tender opportunities.
Requirements:
Financial Budgeting, Profit and Loss control.
Performance Management.
Procurement.
Tender Bid Process.
Client Liaison / Partnering / Contract Negotiation.
Staff Coaching and Mentoring
-
Property Surveyor
MMP is working with one of their Housing Association Clients in East London who are seeking for a new Property Surveyor to join the business with immediate effect. This role will be covering a patch between Waltham Forest, Epping & more local sites.
This will be a long-term Interim role paying £32 per hour.
Duties:
* To carry out pre-inspections, building and stock condition surveys to identify defects and future investment requirements, including the preparation of detailed reports, specifications and cost estimates where necessary to ensure the appropriate remedial works are undertaken.
* To ensure all planned, cyclical and responsive repair works are valid and appropriate, provide value for money and are completed within the allocated budget provision, ensuring contract administration good practice, timely processing of variations and all appropriate contract documentation and accurate keeping of records pertaining to work in progress.
* To undertake post inspections of completed works to ensure quality, compliance with the Schedule of Rates, value for money and statutory compliance. Ensuring compliance with contractual term and driving performance to achieve KPI's targets and expenditure within the designated budget provision.
* To assist the delivery of internal policies, procedures and agreements and look for ways in which to continuously improve the service to achieve value for money and increased resident satisfaction.
* To follow our clients Health and Safety policies and procedures to ensure, as far as is practicable, your own safety and that of others in the workplace. You may be required to undertake specific Health and Safety roles such as Fire Warden or First Aider as part of your duties
* To co-operate with the duty holder as required by current Asbestos Regulations including complying with the Asbestos Management Plan, reporting incidents, passing on information about the presence of asbestos, attending training, project managing surveys and abatement works. Including undertaking Asbestos management surveys and updating the Asbestos data base as necessary to maintain statutory compliance.
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