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Billie Gumble Recruitment Consultant – Social Housing & Operational Support
Job Description
MMP are currently looking for a Leasehold Officer to join an excellent Housing Association in East London on a ongoing basis.
Main Responsibilities:
* Manage a portfolio of service charge accounts, working to targets set by the Collections Manager
* Monitor individual accounts, determining and taking appropriate action to ensure that account holders pay service charges in accordance with the obligations under the lease
* Authorise and check payment plans
* Maintain contact with account holders through letter, email, telephone, or face to face as appropriate
* Advise the account holder on the legal and statutory basis of service charges as appropriate
* Instruct court/ recovery action as necessary
Key Knowledge & Experience:
* Good knowledge of leasehold issues, including but not limited to service charges, repairs and maintenance responsibilities, current law and legislation
* Broad knowledge and awareness of current issues and developments affecting the management of housing
* Experience in leasehold management and practice, or of arrears management
* Experience in working as part of a customer facing team, answering queries through a variety of channels within a customer focused organisation
* Experience of liaising with resident, homeowner, or comparable stakeholder groups
* Experience of working with property management and accounting IT systems
SIMILAR JOBS
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HR Administrator
MMP Consultancy are looking for a HR Administrator to join an excellent organisation in East London on a Permanent basis!
Responsibilities include:
- Efficiently dealing with all HR Admin related matters
- Create letters and contracts of employment and send via Docusign
- Write and send letters for any HR related topic
- Recording and save accurately information in the employees' files
- Ensure accuracy and timeliness of administration and provision of advice in relation to changes, or otherwise, of employee terms and conditions of employment, in line with departmental working procedures.
Please send me your most up to date CV and I will give you a call at my earliest convenience!
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Service Charge Officer
MMP Consultancy are looking for a Service Charge Officer to join a fantastic Housing Association based in East London.
Duties:
* Carry out an audit of every scheme validating the services residents benefit from against service chargeable cost headings and costs applied within the system
* Document the results of the audit in the service register against each scheme / property creating a true and accurate master record of services each property benefits.
* Review lease provisions to ensure service costs are permitted under the lease and the costs are appointed correctly
* Prepare service charge schedules for each property including service charge estimates and final accounts
* Process adjustments to service charges in respect of variable charges
* Lead on production and distribution of service charge related correspondence to the residents
* charge queries from residents and other stakeholders
* Be involved in the process of setting up service charges for new schemes
* Liaise with the auditors on the inspection of service charge accounts
* Produce quarterly management accounts for service-chargeable cost elements to enable early detection of errors and monitoring service charge expenditure on an ongoing basis
* Process weekly rent debit including changes to tenancy/unit details
* Post and deal with rent receipts, adjustments, write offs/ins and rent/housing benefit refunds.
* Process the annual direct debits increases based on the annual rent increases.
* Reconcile rent control accounts
Experience Required:
* Experience of calculating rents and setting service charges within a Social Housing environment
* Sound knowledge of legal and regulatory requirements around Rent and Service Charges
* Experience of using a service charge and/or finance system
* Must hold a valid driving licence and have access to a vehicle
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Multi Trade Carpenter
Up to £25 per hour
MMP is currently recruiting for a Multi Trade Carpenter to join a Social Housing contractor based in South and North London on a temporary to permanent basis, offering £25.89 p/h Umbrella Van & Fuel Card
The successful Trades Operative will be required too:- Complete repairs and maintenance within occupied and void properties as well as associated works
- Be customer focused
- Work towards tight deadlines
- Have social housing experience
Pay Rate:- £25.89ph (Umbrella)
Hours:- 39 hours per week (Mon to Fri)
Qualifications Required:- Recognised trade qualification i.e. City and Guilds/ NVQ (certificate must be available to provide)
- Asbestos Awareness (may be completed anytime prior to start date)
- Basic DBS Check
You will be supplied with:- A van (Full UK Manual Driving License Required, maximum 6 points)
- Fuel card
- PDA System
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