Service Charge Officer

MMP Consultancy are looking for a HR Administrator to join an excellent organisation in East London on a Permanent basis!

Responsibilities include:

• Efficiently dealing with all HR Admin related matters
• Create letters and contracts of employment and send via Docusign
• Write and send letters for any HR related topic
• Recording and save accurately information in the employees' files

• Ensure accuracy and timeliness of administration and provision of advice in relation to changes, or otherwise, of employee terms and conditions of employment, in line with departmental working procedures.

Please send me your most up to date CV and I will give you a call at my earliest convenience!

MMP is currently recruiting for a Multi Trade Carpenter to join a Social Housing contractor based in South and North London on a temporary to permanent basis, offering £25.89 p/h Umbrella Van & Fuel Card

The successful Trades Operative will be required too:

• Complete repairs and maintenance within occupied and void properties as well as associated works
• Be customer focused
• Work towards tight deadlines
• Have social housing experience

Pay Rate:

• £25.89ph (Umbrella)

Hours:

• 39 hours per week (Mon to Fri)

Qualifications Required:

• Recognised trade qualification i.e. City and Guilds/ NVQ (certificate must be available to provide)
• Asbestos Awareness (may be completed anytime prior to start date)
• Basic DBS Check

You will be supplied with:

• A van (Full UK Manual Driving License Required, maximum 6 points)
• Fuel card
• PDA System

MMP Consultancy are looking to recruit a Resident Liaison Officer to work for a National Contractor on an Permanent Basis, in Oldbury.


We are looking for an enthusiastic professional to play a pivotal role in supporting the delivery of works programmes. Working closely with Contract Managers you will assist in resident consultation and involvement.

Responsibilities:

• Attend Resident Surgeries and assist vulnerable people reporting repairs, keep residents and scheme managers up to date on progress
• Organise consultation events and attend meetings as required
• Identify vulnerabilities relating to individual residents and liaise with client's housing officers or support services where necessary.
• Work with the Performance Team to ensure and identified vulnerabilities are accurately recorded within the organisations systems.
• Investigate, register all complaints and report in accordance with company and client procedures. Ensure all MP, Councillor enquiries and complaints are investigated and resolved efficiently and within target and advising residents and clients of their outcomes

Ideal Candidate:

• Present previous experience of working within Social Housing or Local Authority
• Resident Liaison/Community Engagement capacity
• Experience of handling challenging and complex situations
• An effective communicator at all levels, you will be able to work proactively and independently to deliver on tight timescales

Service Charge Officer

Working Arrangement: Hybrid working arrangement with minimal office attendance after training.
Training Location: Borehamwood or Camden

About the Role:
Our client, a leading Housing Association, is seeking an experienced Service Charge Officer to join their team. This role is essential in ensuring accurate service charge administration while delivering excellent customer service to residents. The position will begin with two weeks of office-based training, after which the successful candidate will only be required to work from the office once a month (either Borehamwood or Camden).

Key Responsibilities:

• Manage queries related to service charge estimates and actuals, including:
• Providing detailed explanations for specific services.
• Resolving disputes regarding the cost of services provided.
• Correcting resident charges where errors are identified.
• Providing documentation related to service charges (e.g., Section 21 & 22 requests, invoices, Section 20 consultation documents).
• Respond to internal queries from other teams via the team inbox.
• Verify resident charges for teams working on Housing Benefit and customer payments.
• Draft and distribute service charge information to residents as directed by other teams.
• Interact directly with residents and internal teams via phone, email, and the team inbox.
• Ensure professional and clear communication when discussing financial information or resolving disputes.
• Conduct thorough reviews of resident charges, identifying and addressing potential errors (e.g., unusual increases or inconsistencies in invoices).
• Maintain detailed and accurate records within the organisation's internal system.

Skills and Experience:

• Strong numeracy skills with keen attention to detail.
• Proven experience in customer service, including handling complex queries and resolving disputes.
• Experience with service charge processes or similar financial administration roles.
• Familiarity with Microsoft Dynamics (training will be provided).
• Previous experience working within housing associations or property management.

An exciting opportunity has arisen for a Planner to work on a temporary contract based in Essex.

Duties:

Liaise with customers, arrange appointments, maintain relevant up to date progress on work being undertaken and dispatch information on completion of work
Liaise with the client to ensure that data is maintained, and to assist with queries
Schedule and allocate work to operational staff to ensure operational efficiency and effectiveness
Maintain all records in accordance with business requirements and management instructions for the purpose of invoicing and KPI reporting
Procurement of materials and services to maintain operational efficiency and effectiveness
Provide up to date and accurate information on all work completed for the purpose of invoicing including clear reasons for all charges, charging rates and quantities of work completed by which operatives.

Experience Required:

Previous experience of working with a Housing Association / Local Authority or Maintenance Contractor in either a Scheduling or Customer Service capacity

Excellent communicator, with strong organisational skills CSEs at Grade C or above and including Mathematics and English
Proficient IT skills including use of Microsoft Excel and Word Proven background in a customer service focused environment
Construction related knowledge

Role: Commercial Manager
Salary: £75,000 Benefits
Location: Stratford - East London

Our Client has experienced continual growth since its establishment in 1986, we're not aiming to be the biggest service provider, however we intend to be the best. We work with some of the UK's largest building owners, landlords & facility managers to provide strategic building repairs, planned maintenance and improvement across all property sectors.
Benefits

• Annual holiday; 22 days, increase after 1 years' service to a maximum of 5 days
• Long service awards; continuous service at key achievements are rewarded
• Perkbox; from free coffees and cinema tickets to trips away and much more
• Volunteer day; paid yearly volunteer days for a worthy cause

The Role:
To be responsible for all commercial activities within the Central Voids Division. Working with the Divisional Manager and Contract Management. Due to the number of individual client involved, this role requires a high-level of organisation, focus and time management to ensure all contracts are commercially managed correctly
Responsibilities

• Accurate preparation of weekly / monthly reports both internally and to Clients.
• Working with operational teams to improve performance and enhance margins.
• Working where required with the Divisional Team in developing the strategy for future business.
• Supporting where required in pricing of Tender opportunities.

Requirements:

• 
  Financial Budgeting, Profit and Loss control.
• 
  Performance Management.
• 
  Procurement.
• 
  Tender Bid Process.
• 
  Client Liaison / Partnering / Contract Negotiation.
• 
  Staff Coaching and Mentoring