Commercial Manager - Stratford - East London

SIMILAR JOBS

• Service Delivery Manager- Responsive Repairs

  £55000.00 - £60000 per annum

  East London

  Technical & Property Services

  Permanent

  
  Job Title: Service Delivery Manager
  Location: Essex
  Salary: £55,000 - £60,000 Benefits
  
  MMP Consultancy have an opportunity for a Service Delivery Manager to join our client and lead our responsive repair work streams across the business.
  Reporting to the Lead Head of Service within our repairs and maintenance division, you will be pivotal in leading and managing the delivery of a high-quality, timely responsive repairs service with a 'right-first-time' approach.
  Managing a team of direct and indirect reports (including Technical Supervisors, trade operatives, and engineers), you will identify operational efficiencies whist ensuring the responsive repair programs offer value for money solutions and achieve a high level of customer satisfaction.
  Experience of managing responsive repair services, demonstrable stakeholder and contract management experience is a must!
  
  Duties:

  • 
    Ensure team performance meets and exceeds KPIs.
  • 
    Ensure customer-focused services and positive experiences, promoting excellent customer care practices.
  • 
    Lead responses to residents' queries, complaints, and feedback professionally.
  • 
    Manage and review operational risk registers to meet client expectations.
  • 
    Ensure successful service delivery through effective supply chain management.
  • 
    Manage contractors for procurement, commissioning, and service demands.
  • 
    Improve efficiency and output of repairs and maintenance services.
  • 
    Attend site meetings to resolve operational and technical issues.
  • 
    Ensure accurate cost information for projects, recover incurred costs, and authorise sub-contractor payments.
  • 
    Record work-in-progress, conduct inspections, and compile improvement plans.
  • 
    Provide timely reports on project performance, targets, and budgets.
  • 
    Stay updated on contract management practices and legislation.
  • 
    Represent the company and liaise with stakeholders; stand in for the Head of Service when needed.
  • 
    Manage the workforce and delivery of work programmes, ensuring technical direction, quality, and cost control.
  • 
    Develop solutions to improve efficiency, reduce costs, and enhance customer experience.
  • 
    Promote health, safety, and wellbeing in all work aspects.
  • 
    Oversee commercial management and cost control of contracts up to £5m, ensuring adherence to financial policies and procedures.
  • 
    Manage financial risks for projects and audit sub-contractor accounts.
  • 
    Implement the company's performance management approach, supporting and guiding staff.
  • 
    Follow company policies for performance management.
  • 
    Promote high-quality, customer-led services that comply with company policies and industry standards and regulations.
  • 
    Maintain a commercial focus for efficient service delivery.

  
  
  
  Qualifications & Experience:

  • 
    Experience of managing within a commercial R&M construction contractor environment to deliver services / projects to quality standards, within time and budget and to customer's satisfaction.
  • 
    HNC (or equivalent) in building.
  • 
    Degree (or equivalent) in building related subject or housing management.
  • 
    Membership of a professionally recognised construction industry body i.e. RICS, CIOB
  • 
    Direct experience of managing the operational delivery of a programme of works/ services in excess of £5m per annum, including management of resources, work planning, customer engagement, quality assurance, to time and within budget.
  • 
    Experience of working within a highly commercialised environment.
  • 
    Experience of contributing to the development of solutions to improve efficiency, reduce costs, improve quality and customer experience.
  • 
    Proven track record of supply chain management within a commercial project management environment.
  • 
    Experience of representing a company as a contract manager / representative.
  • 
    Full clean manual UK driving Licence.

  
  
  Working Arrangements:

  • 
    Working pattern: 36 hours per week, Monday to Friday (1 Day Per Week WFH)
  • 
    Location: Essex
  • 
    Some travel required throughout the borough in line with requirements of the role.

  
  Benefits:
  In addition to an attractive salary, our benefits package includes: 
  Heart Hub rewards, perks & benefits platform!
  Private Medical Insurance
  Group Life Assurance
  Competitive Salaries
  Pension Scheme
  Paid Holidays from 26 days
  Family Friendly Policies making work-life balance achievable
  Health & wellbeing support including an Employee Assistance Programme (EAP)
  Career development and training
  Great offices & local amenities including our Lab Café
  Free parking @ The Cube
  A GREAT TEAM!
  
  To Apply:
  If you are keen to be considered for this opportunity to join our dynamic team, please click 'apply' below to submit your CV and outline relevant skills and experience via the application form.
  Please note: Applications will be reviewed on a rolling basis so if you are keen to be considered for this role, please apply as soon as possible and do not wait until the closing date.

  

• Service Delivery Manager - Disrepairs & Damp-Mould

  £55000.00 - £60000.00 per annum

  East London

  Technical & Property Services

  Permanent

  Job Title: Service Delivery Manager
  Location: East London
  Salary: £55,000 - £60,000 Benefits
  
  MMP Consultancy have an opportunity for an experienced Service Delivery Manager to our client. This role will specialise in leading and managing the critical housing disrepair and damp and mould divisions to ensure timely, compliant and high-quality approach to works. Managing a team of direct and indirect reports (including supervisors, trade operatives, and engineers), you will oversee daily team operations to ensure efficiency and effectiveness and aim to identify and implement operational efficiencies to ensure the disrepair and damp & mould programs are compliant, offer value for money solutions and achieve a high level of customer satisfaction.
  Due to the complex nature of the work stream, prior experience of managing disrepair / Damp & Mould services, demonstrable stakeholder and contract management experience is essential.
  
  Duties include:

  • Ensure team performance meets and exceeds KPIs.
  • Ensure customer-focused services and positive experiences, promoting excellent customer care practices.
  • Lead responses to residents' queries, complaints, and feedback professionally.
  • Manage and review operational risk registers to meet client expectations.
  • Ensure successful service delivery through effective supply chain management.
  • Manage contractors for procurement, commissioning, and service demands.
  • Improve efficiency and output of repairs and maintenance services.
  • Attend site meetings to resolve operational and technical issues.
  • Ensure accurate cost information for projects, recover incurred costs, and authorise sub-contractor payments.
  • Record work-in-progress, conduct inspections, and compile improvement plans.
  • Provide timely reports on project performance, targets, and budgets.
  • Stay updated on contract management practices and legislation.
  • Represent the company and liaise with stakeholders; stand in for the Head of Service when needed.
  • Manage the workforce and delivery of work programmes, ensuring technical direction, quality, and cost control.
  • Develop solutions to improve efficiency, reduce costs, and enhance customer experience.
  • Promote health, safety, and wellbeing in all work aspects.
  • Oversee commercial management and cost control of contracts up to £5m, ensuring adherence to financial policies and procedures.
  • Manage financial risks for projects and audit sub-contractor accounts.
  • Implement the company's performance management approach, supporting and guiding staff.
  • Follow company policies for performance management.
  • Promote high-quality, customer-led services that comply with company policies and industry standards and regulations.
  • Maintain a commercial focus for efficient service delivery.

  
  Qualifications & Experience:

  • Experience of managing within a commercial R&M construction contractor environment to deliver services / projects to quality standards, within time and budget and to customer's satisfaction.
  • HNC (or equivalent) in building.
  • Proven experience in managing housing disrepair services, including experience in dealing with damp and mould issues and legal disrepair cases.
  • In-depth knowledge of housing legislation, including the Housing Act 2004 and Awaab's Law
  • Degree (or equivalent) in building related subject or housing management.
  • Membership of a professionally recognised construction industry body i.e. RICS, CIOB
  • Direct experience of managing the operational delivery, including management of resources, work planning, customer engagement, quality assurance, to time and within budget.
  • Experience of working within a commercialised environment.
  • Experience of contributing to the development of solutions to improve efficiency, reduce costs, improve quality and customer experience.
  • Proven track record of supply chain management within a commercial project management environment.
  • Experience of representing a company as a contract manager / representative.
  • Full clean manual UK driving Licence.

  
  Working Arrangements:

  • Working pattern: 36 hours per week, Monday to Friday (1 Day Per Week WFH)
  • Location: Essex
  • Some travel required throughout the borough in line with requirements of the role.

  Benefits:
  In addition to an attractive salary, our benefits package includes: 
  Private Medical Insurance
  Group Life Assurance
  Competitive Salaries
  Pension Scheme
  Paid Holidays from 26 days
  Family Friendly Policies making work-life balance achievable
  Health & wellbeing support including an Employee Assistance Programme (EAP)
  Career development and training
  Great offices & local amenities including our Lab Café with discounts available via the BD serve app
  Free parking @ The Cube
  A GREAT TEAM!
  
  To Apply:
  If you are keen to be considered for this opportunity to join our dynamic team, please click 'apply' below to submit your CV and outline relevant skills and experience via the application form.

  

• Quantity Surveyor (Planned Works)

  Up to £55000.00 per annum

  East London

  Technical & Property Services

  Permanent

  
  Role: Quantity Surveyor Opportunity
  Salary: £55,000
  Location: East London

  
  Our client is currently looking for a Quantity Surveyor to join their team. You will support our client based in East London, specialising in planned works and reactive works within the Social Housing and Educational sectors.
  
  You will be responsible for managing all aspects of the contractual and financial side of the social housing planned maintenance projects.
  
  Duties:

  • Prepare cost estimates, budgets, and feasibility studies for social housing and educational and maintenance and planned works projects.
  • Conduct site visits and assessments to ensure accurate cost forecasting and project progress.
  • Contribute with contract negotiations with subcontractors and suppliers, ensuring value for money and quality.
  • Oversee cost control, monitoring, and reporting throughout the project lifecycle.
  • Carry out weekly valuations with rational and documentation to be presented and agreed to by the client.

  
  
  Qualifications & Experience:

  • Extensive prior experience as a Quantity Surveyor.
  • Proven experience in planned works within the social housing sector.
  • Able to build strong relationships with excellent communication and presentation skills
  • Sound knowledge of M3NHF schedule of rates (essential).
  • Relevant qualification in Quantity Surveying.
  • Proficient in the management and administration of JCT form of contracts.
  • Member of an accrediting body (desirable).

  
  
  Working Arrangements:

  • Full time (36 hours per week), Monday to Friday.
  • East London
  • Hybrid - 3 days per week in office

  
  Benefits:
  In addition to an attractive salary, our benefits package includes: 
  Rewards, perks & benefits platform!
  Free on-site parking at head office
  Private Medical Insurance
  Group Life Assurance
  Pension Scheme
  Competitive Salaries
  Paid Holidays from 26 days
  Family Friendly Policies to help make work-life balance achievable
  Health & wellbeing support including an Employee Assistance Programme (EAP)
  Career development and training
  We look forward to receiving your application.