Service Delivery Manager- Responsive Repairs

Job Title: Service Delivery Manager
Location: East London
Salary: £55,000 - £60,000 Benefits

MMP Consultancy have an opportunity for an experienced Service Delivery Manager to our client. This role will specialise in leading and managing the critical housing disrepair and damp and mould divisions to ensure timely, compliant and high-quality approach to works. Managing a team of direct and indirect reports (including supervisors, trade operatives, and engineers), you will oversee daily team operations to ensure efficiency and effectiveness and aim to identify and implement operational efficiencies to ensure the disrepair and damp & mould programs are compliant, offer value for money solutions and achieve a high level of customer satisfaction.
Due to the complex nature of the work stream, prior experience of managing disrepair / Damp & Mould services, demonstrable stakeholder and contract management experience is essential.

Duties include:

• Ensure team performance meets and exceeds KPIs.
• Ensure customer-focused services and positive experiences, promoting excellent customer care practices.
• Lead responses to residents' queries, complaints, and feedback professionally.
• Manage and review operational risk registers to meet client expectations.
• Ensure successful service delivery through effective supply chain management.
• Manage contractors for procurement, commissioning, and service demands.
• Improve efficiency and output of repairs and maintenance services.
• Attend site meetings to resolve operational and technical issues.
• Ensure accurate cost information for projects, recover incurred costs, and authorise sub-contractor payments.
• Record work-in-progress, conduct inspections, and compile improvement plans.
• Provide timely reports on project performance, targets, and budgets.
• Stay updated on contract management practices and legislation.
• Represent the company and liaise with stakeholders; stand in for the Head of Service when needed.
• Manage the workforce and delivery of work programmes, ensuring technical direction, quality, and cost control.
• Develop solutions to improve efficiency, reduce costs, and enhance customer experience.
• Promote health, safety, and wellbeing in all work aspects.
• Oversee commercial management and cost control of contracts up to £5m, ensuring adherence to financial policies and procedures.
• Manage financial risks for projects and audit sub-contractor accounts.
• Implement the company's performance management approach, supporting and guiding staff.
• Follow company policies for performance management.
• Promote high-quality, customer-led services that comply with company policies and industry standards and regulations.
• Maintain a commercial focus for efficient service delivery.

Qualifications & Experience:

• Experience of managing within a commercial R&M construction contractor environment to deliver services / projects to quality standards, within time and budget and to customer's satisfaction.
• HNC (or equivalent) in building.
• Proven experience in managing housing disrepair services, including experience in dealing with damp and mould issues and legal disrepair cases.
• In-depth knowledge of housing legislation, including the Housing Act 2004 and Awaab's Law
• Degree (or equivalent) in building related subject or housing management.
• Membership of a professionally recognised construction industry body i.e. RICS, CIOB
• Direct experience of managing the operational delivery, including management of resources, work planning, customer engagement, quality assurance, to time and within budget.
• Experience of working within a commercialised environment.
• Experience of contributing to the development of solutions to improve efficiency, reduce costs, improve quality and customer experience.
• Proven track record of supply chain management within a commercial project management environment.
• Experience of representing a company as a contract manager / representative.
• Full clean manual UK driving Licence.

Working Arrangements:

• Working pattern: 36 hours per week, Monday to Friday (1 Day Per Week WFH)
• Location: Essex
• Some travel required throughout the borough in line with requirements of the role.

Benefits:
In addition to an attractive salary, our benefits package includes: 
Private Medical Insurance
Group Life Assurance
Competitive Salaries
Pension Scheme
Paid Holidays from 26 days
Family Friendly Policies making work-life balance achievable
Health & wellbeing support including an Employee Assistance Programme (EAP)
Career development and training
Great offices & local amenities including our Lab Café with discounts available via the BD serve app
Free parking @ The Cube
A GREAT TEAM!

To Apply:
If you are keen to be considered for this opportunity to join our dynamic team, please click 'apply' below to submit your CV and outline relevant skills and experience via the application form.

MMP Consultancy currently have an opportunity for a Building Surveyor to join a Social Housing organisation, patch based around Hertfordshire and Home Counties.

This is a permanent position paying £44,919 with a vehicle. 39 hours per week.

Key Duties:

Title: Building Surveyor
Rate: £44,919 per annum
Benefits: Company Vehicle and Competitive Benefits package
Client: Housing Association
Location: Office in Milton Keynes, Patch covering Buckinghamshire, Hertfordshire and surrounding areas.
Contract: Permanent
Hybrid: 3/2 Day Split (Working From Home, On Site and Office)

About the role

Key Details:

* Pre-inspection of Complex Faults (Damp, Mould and Condensation)
* Post inspect works 10%-15%. (Dependent on severity of job)
* Stock Condition Survey experience with ability to deliver Repairs.
* Send works orders on systems to team to manage raising jobs.
* Manage own diaries regarding surveying bookings.
* Cover properties in Essex from time to time.

Essential:

• HNC Qualification or 6 years relevant experience.
• Extensive experience in delivering repairs service for social housing.
• Detailed Knowledge and understanding of pre and post-inspection processes, building pathology and repairs techniques.

More information on application

MMP Consultancy currently has an opportunity for a Building Surveyor to join a local authority based in North

London.

This interim position will pay £41.76 P/Hour Umbrella on a 6-9 Month contract with the option to be

extended.

Primary Job Function:

To deal with repair issue cases referred to them, diagnose the cause, and arrange for works to be carried out.

This will include the assessment of condensation cases and drafting reports for presentation to the High-

Value Repair Panel

Role Duties:

* Carry out building inspections as necessary to diagnose the cause of building defects, and raise work

orders using the National Housing Federation Schedule of Rates or specifications as appropriate.

* To prepare reports relating to condensation in compliance with the Condensation Protocol.

* To assist in preparing reports for senior managers, including those of a policy or strategic nature.

* To produce professional technical reports and present them to the High-Value Repair Panel.

* To manage subsidence and structural failure cases with specialist external consultants.

* To assess alteration requests from tenants and leaseholders and complete paperwork in compliance

with the process.

* To manage fire, flood, or collision Insurance cases.

* To assist the Legal Disrepair and Diagnostics Manager in the development of policies and procedures

relating to the Repairs Service.

MMP Consultancy are seeking a Building Surveyor for a North London social housing organisation on an interim to permanent contract.

About the role

Title: Building Surveyor

Rate: £40 per hour (Inside IR35)

Client: North London Social Housing

Location: North West London Office / North London

Expenses: Business-related parking and mileage are paid.

Contract: Rolling Contract (Covering Permanent)

Vehicle: Requires Use of a Vehicle with Full UK licence

Hours: 37.5 hours

Key Duties:

* Excellent knowledge of all aspects of repairs and maintenance services in housing, to include building regulations, legislation, health & safety, best practice, and Schedule of rate codes (SOR).

* HHSRS and General damp, structural and building diagnostic knowledge (minimum 5 years).

Damp works will be in scope with planned programme as separate Repairs team is looking after generic damp and mould queries and applications.

* Carry out inspections on their own to diagnose findings.

* Carry our daily re-booked inspections, report back, raise orders and issues work via own DLO or supply cains to suit findings.

* Manage the delivery of Planned repair works - identifying repairs, faults and issues , scoping and raising specifications, technical advice, monitoring progress on and off-site, raising orders and approving/rejecting variations on SOR codes, undertaking pre, mid and post-inspections, managing work in progress (WIP), expenditure and key performance indicators (KPIs) within agreed parameters.

* Prepare and provide specifications for quotations on works that sit outside of the current schedule of rate codes (SOR).

* Manage a team of sub-contractors and operatives, overseeing their performance, inspecting their work, and providing accurate technical advice to resolve day-to-day issues.

Experience Required:

* IT experience of the use of computer, tablet, and PDA.

* Excellent customer service.

* Strong inter-personal organisational skills, with the ability to manage priorities.

* Self-motivated, ownership of works with can do attitude.

* Relationship Builder.

* Excellent customer service.

MMP Consultancy are currently seeking a Fire Risk Assessor for a local authority based in South London on an interim three-month rolling contract, undertaking Risk Assessments to social housing properties. Min £350 per day (Inside IR35 - neg.)

Will require an on-site presence between office, site and home.

Key Duties:

• Be responsible to the team manager and for day to day management of the health and safety of building projects, maintenance contracts and fire risk assessments across the borough.
• The allocation of work to property services officers/supervisors or external contractors/sub-contractors. To be responsible or established standards of work, cost, allocated building maintenance, building construction or related works within the team.
• Surveying or building experience preferably with some knowledge of the principles of Fire Safety in Purpose built blocks of flats.
• Knowledge of BS 9999, Regulatory Reform (Fire Safety) 2005 and PAS 79.
• Knowledge of contract law, statutory regulations, guidelines, British standards and their implementation in relation to refurbishment and maintenance contracts.
• Ability to supervise and support a team of staff and contractors.
• Ability to plan and manage work to implement programmes and meet targets set by the Team Manager.

Experience Required:

• Qualified fire risk assessor
• Need to be a member of IFE
• Experience of working with complex social housing tenanted blocks
• Willing to work with current team members and work with them to mentor them and share their experience
• Expected to input on current FRA template and make improvements where necessary and work on improving processes/policies
• Training will be provided as a minimum requirement to carry out fire risk assessments.

Details below:

• 35 hours per week
• Urgent start
• £350 per day (Inside IR35) Neg.

MMP Consultancy is currently seeking a Fire Building Surveyor (FRA) for an interim contract with a Public Sector organisation in Northamptonshire. £300 per day (Inside IR35).

Key areas of work will involve the assessment and delivery of Fire Risk works to social housing properties.

Key Duties:

* An experienced Building Surveyor is required to manage fire risk assessment (FRA) remedial works across a portfolio of 11,000 social housing properties.
* The role involves ensuring compliance with fire safety regulations, overseeing contractors, and delivering high-quality remedial works that enhance resident safety.
* Ensuring works are completed and evidenced to meet the relevant fire safety certification scheme for example FIRAS, Certifire etc.
* Contract Management of the supply chain under a JCT MT contract.
* The successful candidate will work closely with internal teams, external consultants, and contractors to ensure timely and cost-effective and robust solutions to deliver works to remedy FRA actions.

What you'll preferably to have:

Degree in Building Surveying, Fire Safety, or a related discipline
Fire safety-related qualifications (e.g., Level 3 Fire Risk Assessment, NEBOSH Fire Safety Certificate) are highly desirable.
Membership of the Institute of Fire Engineers or similar body
Chartered membership of RICS or CIOB (or working towards).

Title: Building Surveyor (Fire Risk)
Salary: £300 per day (Inside IR35) neg.
Contract: Interim - Monday to Friday 35 hours per week
Location: Northampton
Hybrid: 3 days on site / in office.

If you are not interested but know of somebody who might be, please feel free to forward the details of this role.