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Billie Gumble Recruitment Consultant – Social Housing & Operational Support
Job Description
MMP Consultancy are working with a public-sector organisation to recruit an Administrator to work on a Temporary basis in Colchester.
Responsibilities:
* Answer and process all telephone calls accurately, politely and courteously within specified targets and standards, ensuring that messages are appropriately communicated, and accurate descriptions of the works required is obtained and entered into the appropriate IT applications
* Make appointments for staff and contractors to visit residents, informing tenants and leaseholders of appointments and completion target times
* Respond to enquiries from residents and members of the public, giving advice and guidance as appropriate
* Act as first point of contact for organisations customers regarding queries and concerns
* Updating relevant databases to ensure all queries and resolutions are logged
Ideal Candidate:
* Previous experience of working in a Administrator role
* Previous experience of working with a Housing Association, Local Authority or Main Contractor
* Excellent customer services and communication skills
* Proficient in the use of Microsoft Office and experience of Housing Management / Repairs databases
SIMILAR JOBS
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Helpdesk Administrator
MMP Consultancy are looking to recruit a Helpdesk Administrator on a permanent basis in Essex.
Key Responsibilities:
* Log calls/jobs on the helpdesk database utilising helpdesk software, these tasks may be received by telephone and email.
* Taking ownership of the PPM schedule & Reactive Maintenance jobs thus ensuring that all tasks are completed in line with the service requirements.
* To produce standard and ad hoc reports as required by internal and external customers and clients across Project and FM functions.
* Liaison and follow up with Managers, engineers and approved subcontractors.
* Ensure tasks are completed in line with the PPM planners and/ or client requirements.
* Report back to clients and contract staff on job progress and close out.
* Compile small work quotations
* Answer and direct all incoming telephone calls or take messages; messages to be taken sensitively, discreetly and accurately.
* Provide accurate information to clients about MJ Ferguson Services
* Invoicing of project and FM invoices as required
* Provide admin support to Project and FM Managers
* Any other reasonable duties as requested by the Company.
If this could be of interest, please send me your most up to date CV and I will give you a call at my earliest convenience.
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Complaints Team Leader
MMP are recruiting for a Complaints Team Leader to join an excellent housing association in Essex on a temporary basis.
Key responsibilities:
* Provide support and guidance to the individuals in the team on compliance matters.
* Drive and motivate the team to success in achieving their goals and objectives
* Regularly review performance and development needs with the team members
* Monitor team performance for quality and productivity
* Constantly review resources and capabilities within the team to ensure workloads are being managed effectively
* Escalation point for your team, liaising with service areas across the organisation and external stakeholders such as the Housing Ombudsman, providing guidance and support when needed.
* Holding regular learning and training sessions to ensure a high level of knowledge and development is maintained in the team.
* Able to provide reporting and performance information whenever needed for the team.
* Working collaboratively with other team leaders, sharing best practice and knowledge.
* Attend weekly management meetings to update on performance and challenges.
* Identify potential risks and opportunities and feedback though line management
Please send me your most up to date CV if this is of interest to yourself.
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Complaints Coordinator
MMP are recruiting for a Complaints Coordinator to join an excellent housing association in Essex on a temporary basis.
Key Responsibilities:
* Ensure all requested information is provided to the Housing Ombudsman, focusing on meeting deadlines and adhering to the stated process for submitting complete and accurate information.
* Handle all communications from the Housing Ombudsman service, including logging new requests, highlighting escalations, and responding to queries within the provided deadlines.
* Advocate for and promote the complaints policy and procedure to all staff, ensuring adherence and understanding across the organisation.
* Maintain clear, professional communication, ensuring that all correspondence is properly logged and accessible for accurate record-keeping.
* Identify potential risks to the organisation's reputation and collaborate with operational and communications teams to implement mitigating actions.
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