Administrator

MMP Consultancy are looking to recruit a Helpdesk Administrator on a permanent basis in Essex.

Key Responsibilities:
* Log calls/jobs on the helpdesk database utilising helpdesk software, these tasks may be received by telephone and email.
* Taking ownership of the PPM schedule & Reactive Maintenance jobs thus ensuring that all tasks are completed in line with the service requirements.
* To produce standard and ad hoc reports as required by internal and external customers and clients across Project and FM functions.
* Liaison and follow up with Managers, engineers and approved subcontractors.
* Ensure tasks are completed in line with the PPM planners and/ or client requirements.
* Report back to clients and contract staff on job progress and close out.
* Compile small work quotations
* Answer and direct all incoming telephone calls or take messages; messages to be taken sensitively, discreetly and accurately.
* Provide accurate information to clients about MJ Ferguson Services
* Invoicing of project and FM invoices as required
* Provide admin support to Project and FM Managers
* Any other reasonable duties as requested by the Company.

If this could be of interest, please send me your most up to date CV and I will give you a call at my earliest convenience.

MMP are recruiting for a Complaints Team Leader to join an excellent housing association in Essex on a temporary basis.

Key responsibilities:
* Provide support and guidance to the individuals in the team on compliance matters.
* Drive and motivate the team to success in achieving their goals and objectives
* Regularly review performance and development needs with the team members
* Monitor team performance for quality and productivity
* Constantly review resources and capabilities within the team to ensure workloads are being managed effectively
* Escalation point for your team, liaising with service areas across the organisation and external stakeholders such as the Housing Ombudsman, providing guidance and support when needed.
* Holding regular learning and training sessions to ensure a high level of knowledge and development is maintained in the team.
* Able to provide reporting and performance information whenever needed for the team.
* Working collaboratively with other team leaders, sharing best practice and knowledge.
* Attend weekly management meetings to update on performance and challenges.
* Identify potential risks and opportunities and feedback though line management
Please send me your most up to date CV if this is of interest to yourself.

MMP are recruiting for a Complaints Coordinator to join an excellent housing association in Essex on a temporary basis.
Key Responsibilities:
* Ensure all requested information is provided to the Housing Ombudsman, focusing on meeting deadlines and adhering to the stated process for submitting complete and accurate information.
* Handle all communications from the Housing Ombudsman service, including logging new requests, highlighting escalations, and responding to queries within the provided deadlines.
* Advocate for and promote the complaints policy and procedure to all staff, ensuring adherence and understanding across the organisation.
* Maintain clear, professional communication, ensuring that all correspondence is properly logged and accessible for accurate record-keeping.
* Identify potential risks to the organisation's reputation and collaborate with operational and communications teams to implement mitigating actions.

MMP Consultancy are recruiting for a Data Analyst to join a wonderful Housing Association in Kent on a temporary basis.

Key Responsibilities:
* With the support of the Investment Manager, you'll be required to review the exisiting Keystone data, identify areas of concern with the aim to cleanse the exisiting data to enable accurate assessments of individual property performance
* To be the operational lead for our management of property and programme data. Take responsibility for ensuring that Managers, Surveyors and Project Managers have the correct works schedules for programmes and reconcile data back on completion.
* To interrogate information held on our differing data bases, to create and maintain a complete understanding of the performance of our homes's property.To present and interpret that data and make recommendations to influence and drive investment decisions. To input into our homes's Asset Management Strategy.
* You will work in collaboration with various teams within the homes to provide accurate stock and energy data to help inform its 30 year Business Plan, annual budget setting, works programmes and any future Net Present Value/Stock Options Apprasial exercices
* Lead on provision of property (and energy) data reports to senior managers and to the wider organisation, ensuring accuracy, timeliness and completeness of data
* Take responsibility for proactively interrogating property and energy data to identify any potential errors or inconsistencies and investigate these.
* In conjunction with the Sustainability Officer, to regularly undertake the effective import of new Energy Performance Certificate (EPC) data into Keystone in liaison with consultants and colleagues

Dear <<Candidate_Forenames>>

An exciting opportunity has arisen for an Administrator to join a fantastic Contractor in East London.

Duties:
* Liaise with customers, arrange appointments, maintain relevant up to date progress on work being undertaken and dispatch information on completion of work.
* Liaise with the client to ensure that data is maintained, and to assist with queries.
* Schedule and allocate work to operational staff to ensure operational efficiency and effectiveness.
* Maintain all records in accordance with business requirements and management instructions for the purpose of invoicing and KPI reporting.
* Procurement of materials and services to maintain operational efficiency and effectiveness and provide up to date and accurate information on all work completed for the purpose of invoicing including clear reasons for all charges, charging rates and quantities of work completed by which operatives.

Experience Required:
* Previous experience of working with a Housing Association / Local Authority or Maintenance Contractor in either an Administrator, Scheduler, Planner or Customer Service Advisor position
* Excellent communicator, with strong organisational skills
* Proficient IT skills including use of Microsoft Excel and Word Proven background in a customer service focused environment.
* Experience of using database systems (Connect / Northgate / DRS)

MMP Consultancy are looking to recruit an Income Recovery Officer to join a housing provider on a Temporary contract, based in Kent.

Responsibilities:

* Maximise income with prompt recovery of rent arrears and other debts across all tenancy types, including leaseholders, shared owners, general needs and supported tenants.
* Manage rent account effectively and provide excellent tailored services according to need to sustain tenancies and signpost for appropriate support, including foodbank and utility cost referrals.
* Promptly and accurately follow the arrears process dealing with all aspects of income recovery from first stage letters, phone calls, emails, text messaging, through to court action and eviction stages.
* Phoning customers and sending letters, carry out home visits and unannounced visits across a patch of properties and negotiate the best possible payment agreements to clear arrears as soon as reasonably possible.
* Represent the organisation and present a professional image at Court, including organising our claims with a high level of accuracy.
* Demonstrate a track record of delivering service excellence to a customer base. A record of achievement in making a difference whilst meeting challenging targets.
* Provide comprehensive legal service by representing the client through all legal processes including enforcing court judgements.


Skills & Abilities:

* Must hold a full driving licence and have access to a vehicle daily.
* Good standard of numeracy and literacy- minimum of grade c or equivalent.
* Good understanding and able to use IT packages