Complaints Coordinator

SIMILAR JOBS

• Repairs Planner OOH

  £23 - £25 per hour

  Hertfordshire

  Admin & Customer Service

  Permanent

  MMP Consultancy are looking to recruit a Repairs Planner on a Temporary basis.
  
  Please note this is an Out of Hours position and will be fully remote working.
  
  The Repairs Planner will work closely with the Maintenance Team to ensure that all repairs and maintenance work is carried out in a timely and efficient manner. The successful candidate must have excellent organisational skills and the ability to plan and prioritise workloads. You will liaise with residents and contractors to ensure that all works are completed to a high standard.
  
  Main Responsibilities:

  • Manage Operatives diaries.
  • Planning repairs works for pre and post inspection, reactive and emergency repairs.
  • Prioritising emergency works.
  • Booking appointments and allocating works to the available operatives and following works from start through to completion.
  • Ensure all relevant data is updated on a timely basis.
  • Liaising with tenants and Operatives to arrange repairs.
  • Effectively communicate any concerns about work quality and ensure operatives have the right material to complete their work.
  • Take part in meetings, supervision, training as requested by the manager.

  Experience Required:

  • Previous experience of working with a Housing Association / Local Authority or contractor in either a Planning, Scheduling or Customer Service capacity
  • Excellent communicator, with strong organisational skills
  • GCSEs at Grade C or above and including Mathematics and English
  • Proficient IT skills including use of Microsoft Excel and Word Proven background in a customer service focused environment
  • Experience of using database systems (Connect / Northgate / DRS)
  • Construction related knowledge

  

• Resident Liaison Officer

  Up to £30000 per annum

  London

  Admin & Customer Service

  Permanent

  Resident Liaison Officer - Permanent Role
  
  Location: North London & Home Counties
  Salary: Competitive
  
  Are you a compassionate and proactive professional passionate about making a difference in people's lives?
  
  We are recruiting a Resident Liaison Officer for our client, a leading provider of building repairs and maintenance services across the UK.
  
  As a Resident Liaison Officer, you will be the key point of contact for residents, ensuring their voices are heard and their needs met during property maintenance and improvement works. You'll play a vital role in empowering residents, delivering excellent customer service, and fostering strong relationships within the community.
  
  Key Responsibilities:

  • Attend resident surgeries and assist vulnerable individuals with reporting repairs and tracking progress.
  • Keep residents and scheme managers informed about updates and resolutions.
  • Organise and attend resident consultation events and meetings.
  • Identify vulnerable residents, working with housing officers or support services as necessary, and ensure accurate record-keeping.
  • Investigate and resolve complaints efficiently, including MP and Councillor enquiries, in line with company and client procedures.

  
  What We're Looking For:

  • Previous experience working with vulnerable residents and adapting communication styles to individual needs.
  • A strong background in customer service and the ability to manage sensitive situations with empathy.
  • A full clean driving licence and flexibility to travel to various sites, including evening meetings.
  • A caring, organised, and proactive individual who thrives in a dynamic environment.

  
  Our client offers a generous holiday allowance, with additional days awarded for the length of service. Key milestones and achievements with long service awards. Also offering a wide range of benefits, including discounts, experiences, and rewards.
  
  

  

• Scheduler

  Up to £26000 per annum

  Leicestershire

  Admin & Customer Service

  Permanent

  Scheduler - Permanent Role
  
  Location: South East London
  Salary: Competitive
  
  Are you an organised, detail-oriented professional with excellent communication skills?
  
  We are recruiting a Scheduler for our client, a leading service provider in building repairs, maintenance, and improvements across the UK.
  
  As a Scheduler, you will be key in supporting the operational team, ensuring works are planned and scheduled efficiently to deliver a high-quality service. Working in a dynamic and fast-paced environment, you'll be responsible for arranging appointments, managing queries, and coordinating resources to meet deadlines and targets.
  
  Key Responsibilities:

  • Deliver exceptional customer service to residents and clients.
  • Schedule appointments with Tradespeople in an efficient and cost-effective manner.
  • Handle resident queries and reschedule appointments using planning tools.
  • Maintain accurate records by logging jobs onto the job management system/database.
  • Work closely with Supervisors and Tradespeople to organise and optimise work schedules.

  
  What We're Looking For:

  • Previous experience in a call centre or similar environment is essential.
  • Excellent communication skills, attention to detail, and the ability to multi-task effectively.
  • A proactive, organised individual who thrives in a busy environment and can meet deadlines and targets.

  
  Our client offers a generous holiday allowance, with additional days awarded for the length of service. Key milestones and achievements with long service awards. Also offering a wide range of benefits, including discounts, experiences, and rewards.