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Billie Gumble Recruitment Consultant – Social Housing & Operational Support
Job Description
MMP Consultancy are working with a fantastic organisation based in Essex who are looking to recruit a Leasehold Income Officer on a fixed term basis.
Main Responsibilities:
* Manage a portfolio of service charge accounts, working to targets set by the Collections Manager
* Monitor individual accounts, determining and taking appropriate action to ensure that account holders pay service charges in accordance with the obligations under the lease
* Authorise and check payment plans
* Maintain contact with account holders through letter, email, telephone, or face to face as appropriate
* Advise the account holder on the legal and statutory basis of service charges as appropriate
* Instruct court/ recovery action as necessary
Key Knowledge & Experience:
* Good knowledge of leasehold issues, including but not limited to service charges, repairs and maintenance responsibilities, current law and legislation
* Broad knowledge and awareness of current issues and developments affecting the management of housing
* Experience in leasehold management and practice, or of arrears management
* Experience in working as part of a customer facing team, answering queries through a variety of channels within a customer focused organisation
* Experience of liaising with resident, homeowner, or comparable stakeholder groups
* Experience of working with property management and accounting IT systems
SIMILAR JOBS
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HR Administrator
MMP Consultancy are looking for a HR Administrator to join an excellent organisation in East London on a Permanent basis!
Responsibilities include:
- Efficiently dealing with all HR Admin related matters
- Create letters and contracts of employment and send via Docusign
- Write and send letters for any HR related topic
- Recording and save accurately information in the employees' files
- Ensure accuracy and timeliness of administration and provision of advice in relation to changes, or otherwise, of employee terms and conditions of employment, in line with departmental working procedures.
Please send me your most up to date CV and I will give you a call at my earliest convenience!
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Multi Trade Carpenter
Up to £25 per hour
MMP is currently recruiting for a Multi Trade Carpenter to join a Social Housing contractor based in South and North London on a temporary to permanent basis, offering £25.89 p/h Umbrella Van & Fuel Card
The successful Trades Operative will be required too:- Complete repairs and maintenance within occupied and void properties as well as associated works
- Be customer focused
- Work towards tight deadlines
- Have social housing experience
Pay Rate:- £25.89ph (Umbrella)
Hours:- 39 hours per week (Mon to Fri)
Qualifications Required:- Recognised trade qualification i.e. City and Guilds/ NVQ (certificate must be available to provide)
- Asbestos Awareness (may be completed anytime prior to start date)
- Basic DBS Check
You will be supplied with:- A van (Full UK Manual Driving License Required, maximum 6 points)
- Fuel card
- PDA System
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Resident Liaison Officer
MMP Consultancy are looking to recruit a Resident Liaison Officer to work for a National Contractor on an Permanent Basis, in Oldbury.
We are looking for an enthusiastic professional to play a pivotal role in supporting the delivery of works programmes. Working closely with Contract Managers you will assist in resident consultation and involvement.
Responsibilities:- Attend Resident Surgeries and assist vulnerable people reporting repairs, keep residents and scheme managers up to date on progress
- Organise consultation events and attend meetings as required
- Identify vulnerabilities relating to individual residents and liaise with client's housing officers or support services where necessary.
- Work with the Performance Team to ensure and identified vulnerabilities are accurately recorded within the organisations systems.
- Investigate, register all complaints and report in accordance with company and client procedures. Ensure all MP, Councillor enquiries and complaints are investigated and resolved efficiently and within target and advising residents and clients of their outcomes
Ideal Candidate:
- Present previous experience of working within Social Housing or Local Authority
- Resident Liaison/Community Engagement capacity
- Experience of handling challenging and complex situations
- An effective communicator at all levels, you will be able to work proactively and independently to deliver on tight timescales
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