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Billie Gumble Recruitment Consultant – Social Housing & Operational Support
Job Description
MMP Consultancy are looking for a Neighbourhood Officer to join a fantastic organisation based in Essex on a Temporary basis.
Key Responsibilities:
* Be visible and approachable, understand local issues, work collaboratively, and be the trusted face of organisational accountability for the quality of homes and services we provide
* Provide a wide range of tenancy services (including tenancy compliance and fraud; lettings, transfers and exchanges; anti-social behaviour)
* Build positive open and trusted relationships with elected members, residents' groups, local authority departments, the police and other key partners operating in your patch particularly on issues that require a multi-agency approach to resolution
* Ensure that in your work there is a clear focus on tackling non-compliance (including taking enforcement action including attending court proceedings) as well as supporting customers who need help to avoid tenancy failure
* Build relationships with new customers in your patch, including accompanied viewings and handovers; ensuring that all customers are aware of their contractual obligations and are supported in accessing their account and managing their tenancy transactions online
* Work to identify those customers at high risk of tenancy failure, prioritising support and where required procuring specialist advice and action through the tenancy support coordinator and money adviser services
* Work closely with the customer relations (access & support) team to deliver a streamlined onboarding of new customers including coordinating the availability and suitability of empty homes in the area
* Work collaboratively with the customer relations (independent living) team especially with scheme managers on your patch in relation to tenancy management issues in schemes
Key Knowledge & Experience:
* Very high customer service ethic
* Understands the needs and service requirements of customers and communities
* Good understanding of the application of relevant tenancy law and sanctions available
* God partnership working skills
* Decisive problem solver and decision maker
* Good inter-personal skills
* Ability to build excellent internal and external relationships
* Good IT skills and understanding of how digital services can help improve the customer experience
SIMILAR JOBS
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Housing Management Assistant
MMP Consultancy are looking to recruit a Housing Management Assistant to work for a Local Authority in Hampshire.
Responsibilities:
- Foster good landlord/tenant relationships and to ensure compliance by the City Council and its tenants with the terms of the tenancy agreement.
- Maintain accurate information on the Council's housing management system (in particular using customer services) on tenancy issues relating to individual properties/tenants and using customer services as a tool for managing case work. This requires considerable amounts of data input.
- The use of File Director for storing tenancy records - an electronic filing system which has to be maintained with incoming information from tenants and used to keep tenancy records - which at various times have to be retrieved for casework. This scanning and imaging system requires accuracy to ensure that records are kept correctly, accurately, and are held securely - there is a need for accurate keyboard skills, and knowledge of the operation of the MFD.
- Take initial phone calls and deal with initial enquiries from residents, being able to answer questions in relation to tenancy and estate management. Passing on more complicated issues to the relevant Officer.
- Log multiple contacts on IWORLD for estate management issues and accurate input of documents scanned onto File Director. Data input is a major feature of the post.
- Assist customers in the bidding process for Homebid, making bids on their behalf as required.
- Book signs ups in a timely fashion to ensure that void turn round times are kept to a minimum.
- Prepare sign up paperwork, carrying out necessary checks, for the Housing Management Officer.
- ASB issues
- Tenancy management issues
- Update void information.
- Book and arrange patch chats inviting relevant staff and residents, and following the patch chats to type up notes, and distribute them to relevant staff/residents.
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Compliance Officer (Fire)
Location: London
Salary: £24 per hour (Umbrella)
Contract Type: Temporary
About the Role
We are working with a medium-sized housing association based in London to recruit a Compliance Officer specialising in fire safety. This is an excellent opportunity for a detail-oriented professional with strong data management and contract administration skills to support the organisation's fire safety compliance efforts.
Key Responsibilities
- Assist in managing compliance with fire safety regulations, including Active Fire Safety, AOV systems, Alarm Systems, Emergency Lighting, and Evacuation Systems.
- Oversee the administration and coordination of fire safety contracts, ensuring all contractor obligations are met.
- Maintain and update compliance databases, ensuring accuracy and completeness of information.
- Upload fire safety certificates and other essential documents into the database.
- Book orders and schedule appointments with contractors and residents.
- Communicate with contractors and residents to resolve access issues and ensure timely completion of fire safety work.
- Support the Compliance Team in monitoring contractor performance and compliance with service level agreements.
- Support ongoing compliance projects and contribute to improving fire safety procedures.
- Use Microsoft Dynamic 365 for data management and administrative tasks.
What We Are Looking For
The ideal candidate will demonstrate:
- Experience in compliance or contract administration, preferably within a social housing environment.
- Strong data management skills and attention to detail.
- Experience working with fire safety compliance processes (desirable but not essential to be technically qualified).
- Excellent organisational and communication skills to coordinate with contractors and residents.
- Ability to work independently and as part of a team in a fast-paced environment.
- Familiarity with Microsoft Dynamic 365 is a plus.
-
Fire Safety Administrator
Location: London
Salary: £24 per hour (Umbrella)
Contract Type: Temporary
About the Role
We are working with a medium-sized housing association based in London to recruit a Compliance Officer specialising in fire safety. This is an excellent opportunity for a detail-oriented professional with strong data management and contract administration skills to support the organisation's fire safety compliance efforts.
Key Responsibilities
- Assist in managing compliance with fire safety regulations, including Active Fire Safety, AOV systems, Alarm Systems, Emergency Lighting, and Evacuation Systems.
- Oversee the administration and coordination of fire safety contracts, ensuring all contractor obligations are met.
- Maintain and update compliance databases, ensuring accuracy and completeness of information.
- Upload fire safety certificates and other essential documents into the database.
- Book orders and schedule appointments with contractors and residents.
- Communicate with contractors and residents to resolve access issues and ensure timely completion of fire safety work.
- Support the Compliance Team in monitoring contractor performance and compliance with service level agreements.
- Support ongoing compliance projects and contribute to improving fire safety procedures.
- Use Microsoft Dynamic 365 for data management and administrative tasks.
What We Are Looking For
The ideal candidate will demonstrate:
- Experience in compliance or contract administration, preferably within a social housing environment.
- Strong data management skills and attention to detail.
- Experience working with fire safety compliance processes (desirable but not essential to be technically qualified).
- Excellent organisational and communication skills to coordinate with contractors and residents.
- Ability to work independently and as part of a team in a fast-paced environment.
- Familiarity with Microsoft Dynamic 365 is a plus.
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