Resident Liaison Officer

MMP Consultancy are looking for a HR Administrator to join an excellent organisation in East London on a Permanent basis!

Responsibilities include:

• Efficiently dealing with all HR Admin related matters
• Create letters and contracts of employment and send via Docusign
• Write and send letters for any HR related topic
• Recording and save accurately information in the employees' files

• Ensure accuracy and timeliness of administration and provision of advice in relation to changes, or otherwise, of employee terms and conditions of employment, in line with departmental working procedures.

Please send me your most up to date CV and I will give you a call at my earliest convenience!

MMP is currently recruiting for a Multi Trade Carpenter to join a Social Housing contractor based in South and North London on a temporary to permanent basis, offering £25.89 p/h Umbrella Van & Fuel Card

The successful Trades Operative will be required too:

• Complete repairs and maintenance within occupied and void properties as well as associated works
• Be customer focused
• Work towards tight deadlines
• Have social housing experience

Pay Rate:

• £25.89ph (Umbrella)

Hours:

• 39 hours per week (Mon to Fri)

Qualifications Required:

• Recognised trade qualification i.e. City and Guilds/ NVQ (certificate must be available to provide)
• Asbestos Awareness (may be completed anytime prior to start date)
• Basic DBS Check

You will be supplied with:

• A van (Full UK Manual Driving License Required, maximum 6 points)
• Fuel card
• PDA System

MMP Consultancy are looking for a Service Charge Officer to join a fantastic Housing Association based in East London.

Duties:
* Carry out an audit of every scheme validating the services residents benefit from against service chargeable cost headings and costs applied within the system
* Document the results of the audit in the service register against each scheme / property creating a true and accurate master record of services each property benefits.
* Review lease provisions to ensure service costs are permitted under the lease and the costs are appointed correctly
* Prepare service charge schedules for each property including service charge estimates and final accounts
* Process adjustments to service charges in respect of variable charges
* Lead on production and distribution of service charge related correspondence to the residents
* charge queries from residents and other stakeholders
* Be involved in the process of setting up service charges for new schemes
* Liaise with the auditors on the inspection of service charge accounts
* Produce quarterly management accounts for service-chargeable cost elements to enable early detection of errors and monitoring service charge expenditure on an ongoing basis
* Process weekly rent debit including changes to tenancy/unit details
* Post and deal with rent receipts, adjustments, write offs/ins and rent/housing benefit refunds.
* Process the annual direct debits increases based on the annual rent increases.
* Reconcile rent control accounts

Experience Required:
* Experience of calculating rents and setting service charges within a Social Housing environment
* Sound knowledge of legal and regulatory requirements around Rent and Service Charges
* Experience of using a service charge and/or finance system
* Must hold a valid driving licence and have access to a vehicle

Service Charge Officer

Working Arrangement: Hybrid working arrangement with minimal office attendance after training.
Training Location: Borehamwood or Camden

About the Role:
Our client, a leading Housing Association, is seeking an experienced Service Charge Officer to join their team. This role is essential in ensuring accurate service charge administration while delivering excellent customer service to residents. The position will begin with two weeks of office-based training, after which the successful candidate will only be required to work from the office once a month (either Borehamwood or Camden).

Key Responsibilities:

• Manage queries related to service charge estimates and actuals, including:
• Providing detailed explanations for specific services.
• Resolving disputes regarding the cost of services provided.
• Correcting resident charges where errors are identified.
• Providing documentation related to service charges (e.g., Section 21 & 22 requests, invoices, Section 20 consultation documents).
• Respond to internal queries from other teams via the team inbox.
• Verify resident charges for teams working on Housing Benefit and customer payments.
• Draft and distribute service charge information to residents as directed by other teams.
• Interact directly with residents and internal teams via phone, email, and the team inbox.
• Ensure professional and clear communication when discussing financial information or resolving disputes.
• Conduct thorough reviews of resident charges, identifying and addressing potential errors (e.g., unusual increases or inconsistencies in invoices).
• Maintain detailed and accurate records within the organisation's internal system.

Skills and Experience:

• Strong numeracy skills with keen attention to detail.
• Proven experience in customer service, including handling complex queries and resolving disputes.
• Experience with service charge processes or similar financial administration roles.
• Familiarity with Microsoft Dynamics (training will be provided).
• Previous experience working within housing associations or property management.