Management Accountant

MMP Consultancy are working with a fantastic organisation to recruit a Learning and Development Assistant to join them on Temporary basis, in Kent.

Key Responsibilities:
* Day to day oversight and administration of our learning system, courses and providers
* Deliver first line support to resolve learning and development queries and escalate as appropriate
* Administer the L&D induction process efficiently to ensure all new starters have a great experience
* Track and monitor all L&D budget spend, process invoices and escalate concerns or anomalies promptly and appropriately.

Requirements:
* Highly organised and able to manage multiple tasks in busy service
* MS Word and Excel
* Proficient use of internal systems
* Highly proficient admin skills
* Experience of providing an effective administration service to customers and colleagues

MMP Consultancy are looking for a Service Manager to join an excellent Charity in South East London on a Temporary Basis.

The Service Manager post is an exciting position for candidates who have the experience, skills, and aptitude for managing supported accommodation for young people aged 16 plus.

The role will be required to work within an asset-based framework, to ensure that young people's needs and aspirations are at the centre of the support planning process. You will manage the team to ensure that all aspects of the service are delivered to the highest standards, that they are fully compliant with organisational values and contractual requirements and also that they reflect current good practice.

Key Responsibilities:

* The role will be required to oversee a team of frontline staff and will work as part of a wider management team within our youth services.
* Actively direct team members in their day-to-day work to ensure that young people receive a consistent, high quality and responsive service.
* Ensure that each client / resident has an individual package of support with regular formal and informal key working, and an up-to-date co-produced and comprehensive support and safety plan recorded and reviewed in line with policy and procedure.
* Oversee the reports regarding missing young people, to lead on coordinating a joint up response with statutory services, as well as directing a variety of approaches for non-engaging clients.
* Maintain positive working relationships with the Local Authority Commissioning Team, Pathways, and referral agencies.
* Oversee referrals ensuring that they meet the criteria and service specification and to ensure that all referrals are interviewed, assessed, and accepted / rejected in line with policy and procedure.
* Ensure that preparation for move-on begins once the young person moves into the service, and to lead on the development and roll out of a comprehensive package of life skills training which is available to all.
* As directed by the Regional Services Manager, to contribute to organisational and statutory monitoring and reporting within set deadlines.
* In partnership with the Regional Services Manager, to identify and implement flexible approaches of working with the client group, in order to best promote and advance their progress.
* To ensure the property is maintained to a high standard and that effective systems are in place to ensure all areas of housing management are efficient and offer value for money, with voids kept to a minimum and rental income maximised.
* Ensure a robust approach to managing the locality and any community risks around the properties are in operation and regularly reviewed.
* To ensure that all property risk assessments are reviewed and updated at regular intervals in line with organisational policy and procedure.


Experience and Knowledge

* Demonstrable understanding of effective practice in responding to the needs of looked after children and care leavers aged 16 and 17, as well as local authority statutory duties.
* Demonstrable experience of effectively managing staff that work with the range of issues involved in the delivery of quality services to young people who may be at risk or looked after with complex needs including offending and gang affiliation.
* A proven track record of staff and service management and demonstrable ability to manage staff performance and motivate staff members to perform effectively.
* Experience of managing accommodation-based services with a variety of tenures and knowledge of the associated housing management and health and safety requirements.

MMP Consultancy are looking for a Senior Recovery Coordinator to join an excellent Charity in Camden on a Temporary basis.

£15.56 PAYE
£20.53 Umbrella

Must be immediate start, Interviews take place on Friday 23rd of August.

Key Responsibilities

* Hold a caseload of 20 key clients who have been referred following treatment and clients who have self-referred, and conduct regular key work sessions resulting in agreed SMART support plans
* Arrange and carry out assessment interviews and triage for new referrals into the service
* Facilitate group activities within the service in response to identified client need or as part of a project wide programme of group work
* Deal with referrals and provide short interventions to move client through the pathway
* Provide advice and guidance on Benefits, Housing, Offending and Health and wellbeing
* Support clients to access education, training, and employment opportunities, including accredited qualification, college courses and recreational courses
* Support service users to adopt health promotion strategies that promote healthy lifestyles
* Work effectively with stakeholders and other agencies to support client's needs
* Promote the development of social skills and peer mentoring relationships to improve self-esteem, recovery and independence
* Support team members to develop understanding and awareness of substance misuse
* Participate in information advice and guidance client 'drop-in' sessions across a range of settings
* Provide signposting for clients needing to access community services such as mental health and well-being services
* Assess, update, and refer service users for vaccination and immunisation programmes
* Provide information, advice and guidance on Treatment options, Residential Rehab and Prescribing
* Support the wider team to deliver interventions for individuals, including harm reduction & trauma informed approaches to engagement/re-engagement with services

Previous Experience

* Experience of working with complex needs clients (e.g. mental health and substance misuse)
* Experience of working with clients who are in recovery or clients who are actively using drugs and/or offending
* Experience of managing a caseload of clients and creating Support Plans
* A good understanding of safeguarding issues and the ability to undertake comprehensive risk assessments related to this
* Experience of working within substance misuse treatment
* Knowledge of harm reduction and health promotion interventions
* The ability to assess and recovery plan service users and formulate written reports
* An understanding of the Recovery Model, and the ability to engage and motivate people to move towards independence and inclusion
* The ability to work in partnership with external stakeholders, particularly community mental health services and/or substance use services

MMP Consultancy are looking to recruit a Complaints Team Leader to join an excellent Housing Association in South London on a temporary basis.

Key Responsibilities:

* Provide support and guidance to the individuals in the team on complaint handling and policies
* Drive and motivate the team to success in achieving their goals and objectives
* Regularly review performance and development needs with the team members
* Monitor team performance for quality and productivity
* Constantly review resources and capabilities within the team to ensure workloads are being managed effectively
* Escalation point for your team, speaking to customers, taking complaints over if needed or stepping in to provide guidance and support when needed
* Holding regular learning and training sessions to ensure a high level of knowledge and development is maintained in the team.
* Able to provide reporting and performance information whenever needed for the team
* Working collaboratively with other team leaders, sharing best practice and knowledge
* Drive excellent relations with contractors, service area leads and managers.
* Provide weekly communication to the team on organisational and department news
* Attend weekly management meetings to update on performance and challenges
* Identify potential risks and opportunities and feedback though line management

Key Experience:
* A good leader of people, able to bring your team with you to achieve goals and targets
* Able to build relationships with customers and staff, showing a strong focus on putting customer experience first
* Strong at planning and organising to ensure priorities are kept and deadlines delivered
* Customer focused and passionate about delivering a great complaints service
* Experience of leading a team
* Demonstrable experience of complaint handling and working in a complaint environment (preferably in housing)
* Excellent communication skills both written and verbal
* Excellent knowledge of the Housing Ombudsman Complaint Handling Code