Repairs Planner OOH

Resident Liaison Officer (RLO)
Location: London and Home Counties
Contract Type: Full-Time, Permanent

We are recruiting on behalf of a reputable contractor in the Repairs and Maintenance sector, seeking a dedicated Resident Liaison Officer (RLO) to join their team across London and the Home Counties. This is an excellent opportunity for a customer-focused individual passionate about making a positive difference in residents' lives.

The Role

The Resident Liaison Officer acts as the key point of contact between the contractor, residents, and scheme managers, ensuring high levels of customer satisfaction and effective communication. This role involves resolving concerns promptly, supporting vulnerable residents, and engaging with the community to maintain trust and confidence.

Key Responsibilities:

• Responding to and resolving resident concerns, complaints, and enquiries promptly and professionally.
• Maintaining and reporting on complaints logs, identifying trends, and recommending improvements.
• Visiting residents in their homes to address issues, provide updates, and ensure satisfaction with completed works.
• Arranging compensation or goodwill gestures as approved by management.
• Organising and attending consultation events, resident surgeries, and community engagement activities.
• Coordinating with the performance team to identify and support vulnerable residents.
• Producing and presenting reports, surveys, and feedback to internal teams and clients.
• Supporting sustainability initiatives and ensuring compliance with health and safety policies.

Candidate Requirements:

• Proven experience in customer engagement and improving satisfaction levels.
• A strong understanding of customer care, particularly with vulnerable residents.
• Excellent interpersonal and communication skills, with the ability to influence and resolve issues effectively.
• Proficiency in Microsoft Office Suite.
• A proactive, organised approach with the ability to manage workloads independently and as part of a team.
• A current UK driving licence and access to an Android or iOS smartphone.

• Experience working with local authorities or housing associations.
• Knowledge of reactive maintenance services.
• Familiarity with complaint handling procedures.

What's on Offer

• Holiday Entitlement: 22 days per year, increasing with service (up to an additional 5 days).
• Long Service Awards: Recognition for key milestones and continuous service.
• Perkbox Benefits: Access to a wide range of perks, including free coffees, cinema tickets, and discounts on trips away.
• Volunteer Days: One paid day per year to support a cause of your choice.

If you are a motivated, customer-focused professional with a passion for delivering outstanding service, we'd love to hear from you.

Resident Liaison Officer - Permanent Role

Location: North London & Home Counties
Salary: Competitive

Are you a compassionate and proactive professional passionate about making a difference in people's lives?

We are recruiting a Resident Liaison Officer for our client, a leading provider of building repairs and maintenance services across the UK.

As a Resident Liaison Officer, you will be the key point of contact for residents, ensuring their voices are heard and their needs met during property maintenance and improvement works. You'll play a vital role in empowering residents, delivering excellent customer service, and fostering strong relationships within the community.

Key Responsibilities:

• Attend resident surgeries and assist vulnerable individuals with reporting repairs and tracking progress.
• Keep residents and scheme managers informed about updates and resolutions.
• Organise and attend resident consultation events and meetings.
• Identify vulnerable residents, working with housing officers or support services as necessary, and ensure accurate record-keeping.
• Investigate and resolve complaints efficiently, including MP and Councillor enquiries, in line with company and client procedures.

What We're Looking For:

• Previous experience working with vulnerable residents and adapting communication styles to individual needs.
• A strong background in customer service and the ability to manage sensitive situations with empathy.
• A full clean driving licence and flexibility to travel to various sites, including evening meetings.
• A caring, organised, and proactive individual who thrives in a dynamic environment.

Our client offers a generous holiday allowance, with additional days awarded for the length of service. Key milestones and achievements with long service awards. Also offering a wide range of benefits, including discounts, experiences, and rewards.

Scheduler - Permanent Role

Location: South East London
Salary: Competitive

Are you an organised, detail-oriented professional with excellent communication skills?

We are recruiting a Scheduler for our client, a leading service provider in building repairs, maintenance, and improvements across the UK.

As a Scheduler, you will be key in supporting the operational team, ensuring works are planned and scheduled efficiently to deliver a high-quality service. Working in a dynamic and fast-paced environment, you'll be responsible for arranging appointments, managing queries, and coordinating resources to meet deadlines and targets.

Key Responsibilities:

• Deliver exceptional customer service to residents and clients.
• Schedule appointments with Tradespeople in an efficient and cost-effective manner.
• Handle resident queries and reschedule appointments using planning tools.
• Maintain accurate records by logging jobs onto the job management system/database.
• Work closely with Supervisors and Tradespeople to organise and optimise work schedules.

What We're Looking For:

• Previous experience in a call centre or similar environment is essential.
• Excellent communication skills, attention to detail, and the ability to multi-task effectively.
• A proactive, organised individual who thrives in a busy environment and can meet deadlines and targets.

Our client offers a generous holiday allowance, with additional days awarded for the length of service. Key milestones and achievements with long service awards. Also offering a wide range of benefits, including discounts, experiences, and rewards.

Job Opportunity: Customer Service Advisor - Local Authority, West London
Hourly Rate: £24/hour (Umbrella)
Contract Type: Interim (Two Positions Available)

Are you a customer service professional with a passion for making a difference? Do you have the skills to deliver exceptional service to residents? We are hiring Customer Service Advisors to join the Resident Access Team for a local authority in West London.

About the Role
As a Customer Service Advisor, you will be the first point of contact for residents, providing advice and assistance on a wide range of services, including:

• Parking and permits
• Waste management
• Planning and licensing
• Elections
• Schools admissions
• Environmental services
• Council tax and benefits

You'll handle enquiries across multiple channels such as telephone, email, social media, and face-to-face interactions. Your role will involve resolving issues efficiently, promoting digital self-service, and ensuring every resident interaction delivers a positive and professional experience.

Key Responsibilities

• Respond to resident enquiries, resolving issues or signposting where needed.
• Process payments securely and accurately.
• Support residents in accessing services via digital channels.
• Use multiple IT systems to provide accurate and timely advice.
• Build effective working relationships with internal teams and external partners.
• Act as an ambassador for excellent customer service and help drive service improvements.

What We're Looking For

• Strong customer service experience, ideally in a contact centre or similar environment.
• Excellent communication and problem-solving skills.
• Ability to work under pressure and manage complex enquiries.
• Proficiency in IT systems and data management.
• A flexible, proactive approach and willingness to work across different locations.

Why Join Us?

This is a rewarding opportunity to be part of a team that directly impacts residents' lives and the council's reputation. You'll be supported with training and development to expand your skills and knowledge, with the potential to take on more complex responsibilities.

Location: West London
Contract Type: Interim (hourly paid)
Hourly Rate: £24/hour Umbrella

Job Opportunity: Scheduler / Planner
Location: West Midlands
Contract Type: Full-Time, Permanent

We are recruiting on behalf of a leading contractor to find a highly organised Scheduler/Planner to join their team based in the West Midlands. This is a fantastic opportunity for someone who thrives in a fast-paced environment and is passionate about delivering excellent customer service while supporting the smooth running of operational processes.

The Role

As a Scheduler/Planner, you will work as part of a busy team, helping to coordinate repairs and maintenance works. Your role is critical in ensuring that tradespeople are deployed efficiently, and residents' needs are met promptly.

Responsibilities:

• Providing excellent customer service to residents and clients.
• Scheduling appointments with tradespeople in an organised and cost-effective manner.
• Managing appointment rescheduling using the company's planning tools.
• Logging and updating jobs on the company's job management system.
• Collaborating with supervisors and tradespeople to organise and allocate work effectively.
• Handling enquiries from residents and resolving appointment-related issues.

Candidate Requirements:

• Experience working in a busy call centre environment.
• Strong multitasking abilities, with a proven ability to meet deadlines and targets.
• Excellent communication skills, with attention to detail and a customer-focused approach.

• Experience in a scheduling or planning role is advantageous but not essential.

What's on Offer?

• Annual Holiday: Entitlement increases after one year's service (up to an additional 5 days).
• Long Service Awards: Recognition for key milestones.
• Perkbox Membership: Access to free coffees, cinema tickets, trips away, and more.
• Volunteer Days: One paid day annually to support a cause close to your heart.

Ready to Apply?

If you're a highly organised professional who enjoys problem-solving, communicating with a wide range of people, and supporting the success of a busy team, we'd love to hear from you.

Resident Liaison Officer (RLO)
Location: London and Home Counties
Contract Type: Full-Time, Permanent

We are recruiting on behalf of a reputable contractor in the Repairs and Maintenance sector, seeking a dedicated Resident Liaison Officer (RLO) to join their team across London and the Home Counties. This is an excellent opportunity for a customer-focused individual passionate about making a positive difference in residents' lives.

The Role

The Resident Liaison Officer acts as the key point of contact between the contractor, residents, and scheme managers, ensuring high levels of customer satisfaction and effective communication. This role involves resolving concerns promptly, supporting vulnerable residents, and engaging with the community to maintain trust and confidence.

Key Responsibilities:

• Responding to and resolving resident concerns, complaints, and enquiries promptly and professionally.
• Maintaining and reporting on complaints logs, identifying trends, and recommending improvements.
• Visiting residents in their homes to address issues, provide updates, and ensure satisfaction with completed works.
• Arranging compensation or goodwill gestures as approved by management.
• Organising and attending consultation events, resident surgeries, and community engagement activities.
• Coordinating with the performance team to identify and support vulnerable residents.
• Producing and presenting reports, surveys, and feedback to internal teams and clients.
• Supporting sustainability initiatives and ensuring compliance with health and safety policies.

Candidate Requirements:

• Proven experience in customer engagement and improving satisfaction levels.
• A strong understanding of customer care, particularly with vulnerable residents.
• Excellent interpersonal and communication skills, with the ability to influence and resolve issues effectively.
• Proficiency in Microsoft Office Suite.
• A proactive, organised approach with the ability to manage workloads independently and as part of a team.
• A current UK driving licence and access to an Android or iOS smartphone.

• Experience working with local authorities or housing associations.
• Knowledge of reactive maintenance services.
• Familiarity with complaint handling procedures.

What's on Offer

• Holiday Entitlement: 22 days per year, increasing with service (up to an additional 5 days).
• Long Service Awards: Recognition for key milestones and continuous service.
• Perkbox Benefits: Access to a wide range of perks, including free coffees, cinema tickets, and discounts on trips away.
• Volunteer Days: One paid day per year to support a cause of your choice.

If you are a motivated, customer-focused professional with a passion for delivering outstanding service, we'd love to hear from you.