Repairs Planner

SIMILAR JOBS

• Repairs Planner OOH

  £23 - £25 per hour

  Hertfordshire

  Admin & Customer Service

  Permanent

  MMP Consultancy are looking to recruit a Repairs Planner on a Temporary basis.
  
  Please note this is an Out of Hours position and will be fully remote working.
  
  The Repairs Planner will work closely with the Maintenance Team to ensure that all repairs and maintenance work is carried out in a timely and efficient manner. The successful candidate must have excellent organisational skills and the ability to plan and prioritise workloads. You will liaise with residents and contractors to ensure that all works are completed to a high standard.
  
  Main Responsibilities:

  • Manage Operatives diaries.
  • Planning repairs works for pre and post inspection, reactive and emergency repairs.
  • Prioritising emergency works.
  • Booking appointments and allocating works to the available operatives and following works from start through to completion.
  • Ensure all relevant data is updated on a timely basis.
  • Liaising with tenants and Operatives to arrange repairs.
  • Effectively communicate any concerns about work quality and ensure operatives have the right material to complete their work.
  • Take part in meetings, supervision, training as requested by the manager.

  Experience Required:

  • Previous experience of working with a Housing Association / Local Authority or contractor in either a Planning, Scheduling or Customer Service capacity
  • Excellent communicator, with strong organisational skills
  • GCSEs at Grade C or above and including Mathematics and English
  • Proficient IT skills including use of Microsoft Excel and Word Proven background in a customer service focused environment
  • Experience of using database systems (Connect / Northgate / DRS)
  • Construction related knowledge

  

• Resident Liaison Officer

  Up to £30000 per annum

  London , Bedfordshire, Hertfordshire

  Admin & Customer Service

  Permanent

  Resident Liaison Officer (RLO)
  Location: London and Home Counties
  Contract Type: Full-Time, Permanent

  We are recruiting on behalf of a reputable contractor in the Repairs and Maintenance sector, seeking a dedicated Resident Liaison Officer (RLO) to join their team across London and the Home Counties. This is an excellent opportunity for a customer-focused individual passionate about making a positive difference in residents' lives.

  The Role

  The Resident Liaison Officer acts as the key point of contact between the contractor, residents, and scheme managers, ensuring high levels of customer satisfaction and effective communication. This role involves resolving concerns promptly, supporting vulnerable residents, and engaging with the community to maintain trust and confidence.

  Key Responsibilities:

  • Responding to and resolving resident concerns, complaints, and enquiries promptly and professionally.
  • Maintaining and reporting on complaints logs, identifying trends, and recommending improvements.
  • Visiting residents in their homes to address issues, provide updates, and ensure satisfaction with completed works.
  • Arranging compensation or goodwill gestures as approved by management.
  • Organising and attending consultation events, resident surgeries, and community engagement activities.
  • Coordinating with the performance team to identify and support vulnerable residents.
  • Producing and presenting reports, surveys, and feedback to internal teams and clients.
  • Supporting sustainability initiatives and ensuring compliance with health and safety policies.

  Candidate Requirements:

  • Proven experience in customer engagement and improving satisfaction levels.
  • A strong understanding of customer care, particularly with vulnerable residents.
  • Excellent interpersonal and communication skills, with the ability to influence and resolve issues effectively.
  • Proficiency in Microsoft Office Suite.
  • A proactive, organised approach with the ability to manage workloads independently and as part of a team.
  • A current UK driving licence and access to an Android or iOS smartphone.

  • Experience working with local authorities or housing associations.
  • Knowledge of reactive maintenance services.
  • Familiarity with complaint handling procedures.

  What's on Offer

  • Holiday Entitlement: 22 days per year, increasing with service (up to an additional 5 days).
  • Long Service Awards: Recognition for key milestones and continuous service.
  • Perkbox Benefits: Access to a wide range of perks, including free coffees, cinema tickets, and discounts on trips away.
  • Volunteer Days: One paid day per year to support a cause of your choice.

  If you are a motivated, customer-focused professional with a passion for delivering outstanding service, we'd love to hear from you.

  

• Resident Liaison Officer

  Up to £30000 per annum

  London

  Admin & Customer Service

  Permanent

  Resident Liaison Officer - Permanent Role
  
  Location: North London & Home Counties
  Salary: Competitive
  
  Are you a compassionate and proactive professional passionate about making a difference in people's lives?
  
  We are recruiting a Resident Liaison Officer for our client, a leading provider of building repairs and maintenance services across the UK.
  
  As a Resident Liaison Officer, you will be the key point of contact for residents, ensuring their voices are heard and their needs met during property maintenance and improvement works. You'll play a vital role in empowering residents, delivering excellent customer service, and fostering strong relationships within the community.
  
  Key Responsibilities:

  • Attend resident surgeries and assist vulnerable individuals with reporting repairs and tracking progress.
  • Keep residents and scheme managers informed about updates and resolutions.
  • Organise and attend resident consultation events and meetings.
  • Identify vulnerable residents, working with housing officers or support services as necessary, and ensure accurate record-keeping.
  • Investigate and resolve complaints efficiently, including MP and Councillor enquiries, in line with company and client procedures.

  
  What We're Looking For:

  • Previous experience working with vulnerable residents and adapting communication styles to individual needs.
  • A strong background in customer service and the ability to manage sensitive situations with empathy.
  • A full clean driving licence and flexibility to travel to various sites, including evening meetings.
  • A caring, organised, and proactive individual who thrives in a dynamic environment.

  
  Our client offers a generous holiday allowance, with additional days awarded for the length of service. Key milestones and achievements with long service awards. Also offering a wide range of benefits, including discounts, experiences, and rewards.