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Billie Gumble Recruitment Consultant – Social Housing & Operational Support
Job Description
MMP Consultancy are looking for a Damp and Mould Coordinator to join a fantastic Local Authority in Hertfordshire.
Job Purpose:
The role is designed to provide a support service to the two teams of Damp and Mould and Aids and Adaptation. While there is some administrative functions within the duties, it is expected that the post holder will provide a range of co-ordinating, reporting and auditing functions to ensure that services are being delivered in a consistent manner, within agreed standards and that performance data is rigorously interrogated with results fed back through the management hierarchy.
Key Responsibilities:
* Ensure that asbestos information is provided to surveyors and contractors.
* Be the lead in the implementation of the Contractor Portal ensuring contractors are properly inducted in its use and that information input (work completion etc.) is both timely and accurate.
* Create, maintain, manage and report the data across the two teams - cases, case leads (assigned officer), case/project key dates: received, inspected, works ordered, completed, post inspected, paid, etc.
* Work with Housing IT to ensure that the right reports are available to enable the team to address any performance issues both with SBC technical staff and contractors.
* Develop and manage a performance dashboard to give high level information to the management hierarchy.
* Arrange monthly catch-up meetings with team members ensuring they are keeping up to date with their admin. processes and alert the manager to any concerns as an early warning to service failures.
* Manage the tenant satisfaction process including issuing, receiving, follow up and reporting.
* Notify the Project Support Team as required where access is not obtained for surveys and/or work and recorded on NEC so a complete repairs history is maintained
* Lead on lessons learnt from data analysis and anecdotal evidence from all sources including corporate systems, surveyor, contractor and customer feedback.
* Manage compensation claims data ensuring that the cases are assigned and investigated and report on performance.
* Manage disrepair claims data ensuring that cases have the case bundles prepared , checked and submitted in accordance with the pre action protocol, are assigned and investigated and report on performance
SIMILAR JOBS
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Resident Liaison Officer
MMP Consultancy are looking to recruit Resident Liaison Officers to work for a National Contractor on an Ongoing Basis, based in South East London.
We are looking for an enthusiastic professional to play a pivotal role in supporting the delivery of works programmes. Working closely with Contract Managers you will assist in resident consultation and involvement.
Responsibilities:
* Assisting in the management of resident consultation and involvement in planned works programmes, minimising disruption to residents whilst helping to ensure that the programme does not fall behind schedule and costs remain within budget
* Developing and delivering effective communication with residents, liaising closely with contractor staff to assist in the smooth running of the programmes and the ongoing building management
* Contribution to community engagement plans and initiatives to counter joblessness and financial exclusion
Ideal Candidate:
* Present previous experience of working within Social Housing or Local Authority
* Resident Liaison/Community Engagement capacity
* Experience of supporting planned works programmes
* Experience of handling challenging and complex situations
* An effective communicator at all levels, you will be able to work proactively and independently to deliver on tight timescales
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Fire Safety Coordinator
MMP Consultancy are looking for a Fire Safety Coordinator to join an excellent Local Authority in South London on a temporary basis.
Purpose Of Job.
To share responsibility to administer and manage the fire risk assessment programme for all relevant buildings within the borough, including inspection programmes, to ensure compliance is achieved and at all times ensuring adherence to the Council's legal and mandatory obligations.
Key Responsibilities:
* To develop and manage overall programme and manage the collation of compliance actions derived from annual visits.
* To manage and administer the programme of fire risk assessments and other fire safety related matters ensuring we meet our legal obligation at all times. This will include managing the fire safety surveyor's visits and prioritising actions to ensure the business needs are met.
* Responsible for recording and evidencing compliance with the Council's legal obligations under the Regulatory Reform (Fire Safety) Order 2005. Manage workloads of Fire Surveyors to ensure maximum use of resources.
* Manage existing IT systems and develop new where and when required. Responsible for regular reviews to ensure that they remain fit for purpose in accordance with legislation and any subsequent legal amendments.
* Provide regular reports to senior management of levels of compliance, highlighting areas of concern and developing remedial actions to mitigate any risks.
* Responsible for managing and reporting on data from fire risk assessments and compiling risk actions to other business units and departments, including target and date setting.
* Responsible for monitoring and updating fire databases, ensuring information flow to other corporate systems such as APEX.
* Responsible for liaising with external health and safety bodies including HSE and London Fire and Emergency Planning Authority to mitigate risks and provide service improvements.
* Responsible for compiling packages works for investments works, investment programmes, and other fire safety related projects as detailed in fire risk assessments and other assessments and surveys.
* Responsible for liaising with internal bodies, such as Building Control and Planning, in order to ensure statutory requirements are met.
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ASB Officer
MMP Consultancy are currently recruiting for a ASB officer to join a wonderful Housing Association in Northamptonshire on a temporary basis.
Key Responsibilities:
* To have primary responsibility for enforcement action for a designated area of the town and where necessary provide appropriate support to complainants and witnesses, and proactively support tenants in sustaining tenancies.
* Have a detailed knowledge of relevant legislation; best practice policies and procedures to enable the instigation of legal proceedings were necessary.
* Prepare cases and attend and represent us at Court hearings.
* Promote and participate in joint working with other agencies involved in dealing with Domestic Violence, Hate Crimes and Anti-Social Behaviour.
* Ensure all computerised and manual recording systems are updated and maintained on an accurate and timely basis, and that all service requests are responded to within the prescribed timescales.
* To attend resident meetings and other meetings as appropriate.
* Develop and maintain effective relationships with other Council officers, outside agencies and tenants to ensure that a high-quality tenancy management service is delivered.
* To provide as required written reports in relation to issues and events related to the patch.
* Provide cover for other Officers and staff in their absence.
* To undertake any other duties commensurate with the position as designated by the line manager.
Knowledge and Skills:
* Basic knowledge of Housing law
* Awareness of Current Housing issues
* Good literacy and numeracy levels
* Dealing with Customers in one to one situations
* Responding to customer enquiries by telephone
* Ability to prioritise work load
* IT Literate/good keyboard skills
* Good written and verbal communication
* Ability to interpret /implement policy, procedure and legislation
* Full Driving Licence
* Good written and verbal communications
* Performance Minded
* Willingness to undertake relevant Training
* Communicates effective at all levels in a clear, concise and open manner.
* Takes personal responsibility for delivering an excellent service to meet the needs of internal and external customers
* Committed to working with team and partners to achieve common goals and ensure performance at highest level.
* Takes responsibility for own actions, set high standards for personal performance and shows determination to meet goals
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