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Eva Quinn Direct Delivery Consultant - Social Housing & Operational Support
Job Description
MMP Consultancy are working with a fantastic organisation to recruit a Finance Assistant in Kent.
Responsibilities:
* Process all rent transactions and charges correctly and collate payments made and ensure they are deposited safely at the bank.
* Assist the Finance Officer - Income with all sales ledger processes, to ensure they are completed in a timely manner, with accuracy, including VAT computations ready for regular submissions to HMRC.
* Assist with maintaining the payment systems and communicate with residents and staff regarding collections.
* Manage customer expectations while at the same time ensuring that each interaction is a positive experience for the customer who will receive respect, empathy and honesty.
* Produce accurate and timely reports to analyse arrears performance and ensure they are reported to relevant teams and working parties.
* Provide support and assistance for Direct Debits to internal stakeholders.
Requirements:
* Highly numerate, literate and an excellent communicator
* Ability to assimilate, analyse and interpret complex information
* Ability to communicate clearly, both face to face and over the telephone
* Able to use Microsoft office packages, such as Excel and Word and confidence to develop knowledge of software packages
* Able to collaborate productively with colleagues internally and external partners
* Ability to prioritise competing commitments and work accurately and methodically under pressure
* Knowledge of Value added tax regulations
* Ability to use the most appropriate style and method of communication with a range of internal and external customers and stakeholders
* Demonstrable experience of identifying potential problems and taking appropriate action
* Ability to make decisions based on sound judgement
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Resident Liaison Officer
Resident Liaison Officer - Permanent Role
Location: North London & Home Counties
Salary: Competitive
Are you a compassionate and proactive professional passionate about making a difference in people's lives?
We are recruiting a Resident Liaison Officer for our client, a leading provider of building repairs and maintenance services across the UK.
As a Resident Liaison Officer, you will be the key point of contact for residents, ensuring their voices are heard and their needs met during property maintenance and improvement works. You'll play a vital role in empowering residents, delivering excellent customer service, and fostering strong relationships within the community.
Key Responsibilities:- Attend resident surgeries and assist vulnerable individuals with reporting repairs and tracking progress.
- Keep residents and scheme managers informed about updates and resolutions.
- Organise and attend resident consultation events and meetings.
- Identify vulnerable residents, working with housing officers or support services as necessary, and ensure accurate record-keeping.
- Investigate and resolve complaints efficiently, including MP and Councillor enquiries, in line with company and client procedures.
What We're Looking For:- Previous experience working with vulnerable residents and adapting communication styles to individual needs.
- A strong background in customer service and the ability to manage sensitive situations with empathy.
- A full clean driving licence and flexibility to travel to various sites, including evening meetings.
- A caring, organised, and proactive individual who thrives in a dynamic environment.
Our client offers a generous holiday allowance, with additional days awarded for the length of service. Key milestones and achievements with long service awards. Also offering a wide range of benefits, including discounts, experiences, and rewards.
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Scheduler
Scheduler - Permanent Role
Location: South East London
Salary: Competitive
Are you an organised, detail-oriented professional with excellent communication skills?
We are recruiting a Scheduler for our client, a leading service provider in building repairs, maintenance, and improvements across the UK.
As a Scheduler, you will be key in supporting the operational team, ensuring works are planned and scheduled efficiently to deliver a high-quality service. Working in a dynamic and fast-paced environment, you'll be responsible for arranging appointments, managing queries, and coordinating resources to meet deadlines and targets.
Key Responsibilities:- Deliver exceptional customer service to residents and clients.
- Schedule appointments with Tradespeople in an efficient and cost-effective manner.
- Handle resident queries and reschedule appointments using planning tools.
- Maintain accurate records by logging jobs onto the job management system/database.
- Work closely with Supervisors and Tradespeople to organise and optimise work schedules.
What We're Looking For:- Previous experience in a call centre or similar environment is essential.
- Excellent communication skills, attention to detail, and the ability to multi-task effectively.
- A proactive, organised individual who thrives in a busy environment and can meet deadlines and targets.
Our client offers a generous holiday allowance, with additional days awarded for the length of service. Key milestones and achievements with long service awards. Also offering a wide range of benefits, including discounts, experiences, and rewards.
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Resident Access Advisor
Job Opportunity: Customer Service Advisor - Local Authority, West London
Hourly Rate: £24/hour (Umbrella)
Contract Type: Interim (Two Positions Available)
Are you a customer service professional with a passion for making a difference? Do you have the skills to deliver exceptional service to residents? We are hiring Customer Service Advisors to join the Resident Access Team for a local authority in West London.
About the Role
As a Customer Service Advisor, you will be the first point of contact for residents, providing advice and assistance on a wide range of services, including:- Parking and permits
- Waste management
- Planning and licensing
- Elections
- Schools admissions
- Environmental services
- Council tax and benefits
You'll handle enquiries across multiple channels such as telephone, email, social media, and face-to-face interactions. Your role will involve resolving issues efficiently, promoting digital self-service, and ensuring every resident interaction delivers a positive and professional experience.
Key Responsibilities- Respond to resident enquiries, resolving issues or signposting where needed.
- Process payments securely and accurately.
- Support residents in accessing services via digital channels.
- Use multiple IT systems to provide accurate and timely advice.
- Build effective working relationships with internal teams and external partners.
- Act as an ambassador for excellent customer service and help drive service improvements.
What We're Looking For- Strong customer service experience, ideally in a contact centre or similar environment.
- Excellent communication and problem-solving skills.
- Ability to work under pressure and manage complex enquiries.
- Proficiency in IT systems and data management.
- A flexible, proactive approach and willingness to work across different locations.
Why Join Us?
This is a rewarding opportunity to be part of a team that directly impacts residents' lives and the council's reputation. You'll be supported with training and development to expand your skills and knowledge, with the potential to take on more complex responsibilities.
Location: West London
Contract Type: Interim (hourly paid)
Hourly Rate: £24/hour Umbrella
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