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Neighbourhood Officer

£35000 - £35856 per annum
 
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Eva Quinn Direct Delivery Consultant - Social Housing & Operational Support

Job Description

MMP Consultancy are working with a fantastic organisation to recruit Neighbourhood Officer to join them on a fixed term basis, based in Kent.

Key Responsibilities:
* Manage tenancies across all tenures to provide excellent tailored services that sustain tenancies and make best use of our homes.
* Tailor new customers relationships according to need, maintaining the most appropriate ongoing contact with customers to enable them to understand and fulfil the expectations of their tenancy agreement.
* Make the best use of our homes by supporting customers to be in the right home whether through use of registers, mutual exchanges, transfers, decants and under-occupation.
* Help customers to understand their responsibilities as tenants and how to sustain their tenancy.
* Build safe communities with proactive and consistent service delivery to reduce and respond to reports of anti-social behaviour, hate crime, domestic abuse, safeguarding and other tenancy breaches.
* Undertake appropriate activities to prepare cases for legal action and deliver successful outcomes on legal cases for the organisation.
* Manage environments where we have homes and identify new opportunities to improve estate and scheme conditions to create places where people want to live.
* Provide technical and professional housing/tenancy management advice.
* Effectively audit homes to identify and prevent tenancy fraud.
* Promote and signpost tenants to opportunities for training and employment to meet their aspirations and maximise their income in support of our Income Protection and Financial Well Being strategies.
* Build and maintain partnerships with internal and external customer, statutory agencies and referral-based services to support excellent local area delivery.
* Continuously support the development and use of ICT to provide an efficient, modern and responsive service to customers.

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