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Eva Quinn Direct Delivery Consultant - Social Housing & Operational Support
Job Description
MMP Consultancy are working with a fantastic organisation to recruit Relief Scheme Housing Manager to join them on Part Time Basis, in Kent.
Key Responsibilities:
* Effectively manage all aspects of housing related services to provide a high-quality housing management service to tenants.
* Monitor and action low level rent arrears cases in accordance with policies and procedures.
* Take ownership of the scheme Key Performance Indicators and responsibility for ensuring their achievement and reporting to timescale.
* Build positive working relationships with the care providers, cleaning, catering and facilities management contractors to ensure tenants receive a seamless service.
* Develop and maintain a varied activities programme which links in with the local community and encourage tenants to support their own activities.
* Implement any required health and Safety and fire checks for the scheme.
* Deliver an excellent level of service to customers ensuring that their needs are met.
* Ensure safeguarding concerns are dealt with.
* Maintain confidentiality regarding any sensitive information you come across in the course of your work, ensuring professional boundaries are adhered to.
SIMILAR JOBS
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Contracts Officer
MMP Consultancy are working with a fantastic organisation to recruit a Contracts Officer to join them on a Permanent basis in Kent.
Please note this position will be working 3 days from home.
Key Responsibilities:- To co-ordinate the day to day running of the contract, encompassing the planning of works and managing the performance and delivery to the required contract specification.
- Assisting the Senior Contract Manager where necessary to deliver the requirements of the Contract.
- Have a focus on safety first with all risks identified immediately escalated to the Senior Contract Manager
- Provide regular updates and support to Senior Contract Manager on contracts outcomes against programme
- Undertake regular audit of contract related information
- Collate, analyse, monitor and report on KPIs within the contractual frameworks
- Provide financial Monitoring support and analysis to Senior Contract manager
- Regular monitoring of CRM Task Management
- Monitor and report on contract management meeting actions
- Take on specific projects as required
- Support delivery teams in responding to written and phone enquires and update CRM as necessary.
- Processing works orders, completions, process for payments or inspection requests in accordance with the policies and procedures and respond to general queries relating to proposed and confirmed works
- Assist in the provision of information for the database for Stock Condition, Asbestos, Fire Risk Assessment and any other areas as required.
- Carry out other support tasks such as word processing, processing correspondence, specifications and providing general support to the Property Team.
- Manage a budget of £150K per contract and works associated with it
- Undertake any other duties to meet the requirements of the role
Requirements:
- Proven project management or contract experience
- Detailed knowledge of using a variety of JCT and partnering contracts
- Ability to communicate and influence contractors, colleagues and other stakeholders
- Proven influencing and negotiating skills to resolve problems
- Sound judgement and prioritisation skills
- Ability to work within tight deadlines, under pressure and deliver projects on time, within budget and to the required standard
- Experience of dealing effectively with customer complaints and able to demonstrate an understanding of what provides excellent customer service.
- The ability to work as part of a team, along with the ability to prioritise the workload of self and others.
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Business Insight Analyst
MMP Consultancy are looking to recruit a Business Insight Analyst on a Fixed Term basis, based in Kent.
Main Responsibilities:- Develop business Insight reporting using a wide range of existing data sets to support delivery of the annual plan and wider strategic plan
- Gather and analyse data to work with cross functional teams to identify trends and develop and investigate potential solutions including improvements to systems and process to drive business improvements.
- Use data modelling techniques to identify ways to operate more effectively
- Use customer segmentation to support decision making and model behaviours
- Analyse performance and key indicators to support end to end business improvement reviews key service areas such as repairs, arrears and compliance checks to turn insight into foresight and predict future patterns
- Analyse, model and visualise data by using programming languages to interrogate data in Power BI
- To comply with the Tenant Satisfaction Measures by taking responsibility for the quarterly surveys and analysis and provide regular updates to Executive Team
- Support delivery of the strategic plan and key programmes by analysing data where required included staff and tenant surveys
- Provide analytic reports for senior managers and board to assist effective business decision making
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