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Ebonnie Goss Associate Director
Job Description
Are you passionate about helping people sustain their tenancies and creating vibrant communities? Do you have a track record of providing outstanding customer-focused services? If so, we want to hear from you.
Tenancy Services Officer required to join a leading housing association based in Kent. As a Tenancy Services Officer, you will play a pivotal role in ensuring residents enjoy sustainable tenancies and live in places they cherish.
Responsibilities:
* Manage tenancies across all tenures, providing personalised services to sustain tenancies and optimize housing resources.
* Tailor customer relationships based on individual needs, maintaining regular contact to clarify tenancy agreement expectations.
* Facilitate optimal property use through tenant registers, mutual exchanges, transfers, decants, and addressing under-occupancy.
* Assist tenants in understanding their responsibilities, promoting tenancy sustainability.
* Foster secure communities by proactively addressing issues like anti-social behavior, hate crimes, domestic abuse, and safeguarding.
* Prepare legal cases when necessary, ensuring successful outcomes for the organization.
* Enhance the quality of our housing environments, identifying opportunities for improvement to create desirable places to live.
* Offer professional housing and tenancy management guidance.
* Conduct home audits to prevent tenancy fraud effectively.
* Promote training and employment opportunities to maximize tenant income, supporting our Income Protection and Financial Well-being strategies.
* Cultivate partnerships with internal and external stakeholders and referral-based services, ensuring excellent local service delivery.
* Embrace modern technology, contributing to an efficient and responsive service for customers.
* Participate in specialist corporate projects and perform additional duties as required for the role.
Person Specification
* Awareness of current housing and estate management issues, legislation, and best practices.
* Demonstrated ability to deliver a customer-focused service.
* Strong communication, interpersonal, and written skills adaptable to various audiences.
* Proven record of being solution-focused and confident in Microsoft packages and customer record management systems.
* Ability to perform against set standards and deliver exceptional customer service.
* Resilience and persistence in achieving positive outcomes under challenging circumstances.
* Experience working under pressure and consistently achieving excellent results.
* Ability to have challenging conversations with customers, colleagues, and stakeholders.
* Excellent time management skills, adept at prioritizing workloads effectively.
* Self-motivation and independence in managing own learning.
* Strong collaborative skills, building and maintaining positive relationships to achieve outcomes.
* Experience liaising with various partners and customers to resolve complex issues.
* Application of equality and diversity principles in tailoring services to meet specific needs.
SIMILAR JOBS
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Housing Management Assistant
MMP Consultancy are looking to recruit a Housing Management Assistant to work for a Local Authority in Hampshire.
Responsibilities:
- Foster good landlord/tenant relationships and to ensure compliance by the City Council and its tenants with the terms of the tenancy agreement.
- Maintain accurate information on the Council's housing management system (in particular using customer services) on tenancy issues relating to individual properties/tenants and using customer services as a tool for managing case work. This requires considerable amounts of data input.
- The use of File Director for storing tenancy records - an electronic filing system which has to be maintained with incoming information from tenants and used to keep tenancy records - which at various times have to be retrieved for casework. This scanning and imaging system requires accuracy to ensure that records are kept correctly, accurately, and are held securely - there is a need for accurate keyboard skills, and knowledge of the operation of the MFD.
- Take initial phone calls and deal with initial enquiries from residents, being able to answer questions in relation to tenancy and estate management. Passing on more complicated issues to the relevant Officer.
- Log multiple contacts on IWORLD for estate management issues and accurate input of documents scanned onto File Director. Data input is a major feature of the post.
- Assist customers in the bidding process for Homebid, making bids on their behalf as required.
- Book signs ups in a timely fashion to ensure that void turn round times are kept to a minimum.
- Prepare sign up paperwork, carrying out necessary checks, for the Housing Management Officer.
- ASB issues
- Tenancy management issues
- Update void information.
- Book and arrange patch chats inviting relevant staff and residents, and following the patch chats to type up notes, and distribute them to relevant staff/residents.
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Compliance Officer (Fire)
Location: London
Salary: £24 per hour (Umbrella)
Contract Type: Temporary
About the Role
We are working with a medium-sized housing association based in London to recruit a Compliance Officer specialising in fire safety. This is an excellent opportunity for a detail-oriented professional with strong data management and contract administration skills to support the organisation's fire safety compliance efforts.
Key Responsibilities
- Assist in managing compliance with fire safety regulations, including Active Fire Safety, AOV systems, Alarm Systems, Emergency Lighting, and Evacuation Systems.
- Oversee the administration and coordination of fire safety contracts, ensuring all contractor obligations are met.
- Maintain and update compliance databases, ensuring accuracy and completeness of information.
- Upload fire safety certificates and other essential documents into the database.
- Book orders and schedule appointments with contractors and residents.
- Communicate with contractors and residents to resolve access issues and ensure timely completion of fire safety work.
- Support the Compliance Team in monitoring contractor performance and compliance with service level agreements.
- Support ongoing compliance projects and contribute to improving fire safety procedures.
- Use Microsoft Dynamic 365 for data management and administrative tasks.
What We Are Looking For
The ideal candidate will demonstrate:
- Experience in compliance or contract administration, preferably within a social housing environment.
- Strong data management skills and attention to detail.
- Experience working with fire safety compliance processes (desirable but not essential to be technically qualified).
- Excellent organisational and communication skills to coordinate with contractors and residents.
- Ability to work independently and as part of a team in a fast-paced environment.
- Familiarity with Microsoft Dynamic 365 is a plus.
-
Fire Safety Administrator
Location: London
Salary: £24 per hour (Umbrella)
Contract Type: Temporary
About the Role
We are working with a medium-sized housing association based in London to recruit a Compliance Officer specialising in fire safety. This is an excellent opportunity for a detail-oriented professional with strong data management and contract administration skills to support the organisation's fire safety compliance efforts.
Key Responsibilities
- Assist in managing compliance with fire safety regulations, including Active Fire Safety, AOV systems, Alarm Systems, Emergency Lighting, and Evacuation Systems.
- Oversee the administration and coordination of fire safety contracts, ensuring all contractor obligations are met.
- Maintain and update compliance databases, ensuring accuracy and completeness of information.
- Upload fire safety certificates and other essential documents into the database.
- Book orders and schedule appointments with contractors and residents.
- Communicate with contractors and residents to resolve access issues and ensure timely completion of fire safety work.
- Support the Compliance Team in monitoring contractor performance and compliance with service level agreements.
- Support ongoing compliance projects and contribute to improving fire safety procedures.
- Use Microsoft Dynamic 365 for data management and administrative tasks.
What We Are Looking For
The ideal candidate will demonstrate:
- Experience in compliance or contract administration, preferably within a social housing environment.
- Strong data management skills and attention to detail.
- Experience working with fire safety compliance processes (desirable but not essential to be technically qualified).
- Excellent organisational and communication skills to coordinate with contractors and residents.
- Ability to work independently and as part of a team in a fast-paced environment.
- Familiarity with Microsoft Dynamic 365 is a plus.
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