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Disrepair Manager
Joe Phillips Divisional Manager – Asset Management, Property Services & Compliance
Job Description
MMP Consultancy is seeking a Disrepair Manager for a permanent vacancy on behalf of a social housing organisation in Kent. Permanent salary £54,000 per annum.
About the Role
You will provide operational lead to the effective management and most significantly proactive reduction of disrepair and damp and mould cases within our properties. You will ensure lessons are learnt from cases and incorporated into our policies and procedures.
Key Duties:
* Act as Lead Officer, for investigating and defending disrepair/EPA cases, working in conjunction with the legal team to oversee cases relating to the Defective Premises Act, Section 11 of the Landlord and Tenant Act and Fitness for Human Habitation Act
* Ensure regular review of changes to legislation.
* Oversee the resolution of a caseload of routine, complex and potentially sensitive legal cases, including advice on repair obligations, staff training, and reporting to the Building Safety Task Force and Leadership Group.
* Responsible for ensuring that all disrepair legal reports, surveys, documentation, data and supporting evidence etc is properly collated in the required formats and presented to legal representatives within required strict timescales.
* Act as Lead Officer for Damp & Mould developing our strategy, data management and handling of cases alongside training and developing staff in the day-to-day management.
* Driving excellent customer service and sound commercial decision-making and taking responsibility for making things happen.
* Maintain clear up-to-date records of all cases, ensuring trends and root causes are identified to drive the proactive approach to reducing disrepair cases and incidents of dampness and mould.
* Complaint handler for damp and mould, disrepair, and pest cases
* Contracts Manager for consultants and contractors supporting the delivery of the service ensuring KPIs and objectives and being met through regular performance meetings.
* Draft reports for management including risk logs keeping managers aware at all times of the financial risk each case imposes and keeping budgetary information on each case always ensuring value for money.
* Managing the disrepair budgets and highlighting any risks of overspending to management.
* Line Management of a team of 7.
Essential Experience:
* Experience in disrepair and case management
* An understanding of the Fitness for habitation act, housing law and the Landlords and Tenants Act
* Ability to demonstrate a customer-focused approach to identifying solutions to cases.
* Extensive proven experience of working under the disrepair action protocol.
* Ability to work under own initiative, manage competing priorities and problem solve
* Experience communicating with internal and external stakeholders using various media.
* Extensive proven experience in implementing strong performance improvement.
* Experience managing contractors/external service providers.
* Using data to drive improvement across all services for Assets.
* Strong negotiation and influencing skills within a high-pressure environment.
* Strong people management
* Knowledge of damp and mould, building construction
Title: Disrepair Manager
Salary: £54,000
Contract: Permanent
Location: Kent
Hybrid: 2 days at home 3 days in the office/on site
SIMILAR JOBS
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Building Surveyor
MMP Consultancy is currently working with one of their clients in Essex who are looking for a new Property Surveyor to join their team.
Title: Property Surveyor
Location: Essex (Just off M11)
Salary: £48,474 Benefits
The post holder will work as part of the Housing Operations Team - Property and be responsible for the technical service provision for the Housing Service in accordance with the our clients agreed policies, procedures and working practices, delivering a first class service that is value for money and customer focused.
* To work as part of the Housing Operations Team - Property dealing with all aspects of void property inspection, mutual exchanges, insurance claims, structural diagnosis, building defects, property adaptations and management, major works to properties, assisting with the delivery of the Choice Based Lettings Scheme in relation to Accompanied Viewings and Routine Inspections of properties.
* To support the team in planning budgets, identifying efficiencies in response and planned works and to ensure there is a robust method of reporting that is being adhered to.
* To represent Housing Operations - Property whilst keeping a good relationship with other council departments and elected councillors and with work colleges.
* You must embrace a fast moving and changing environment, ensuring at all times that standards are not compromised either in quality, cost or customer satisfaction.
* The tasks will involve assessing customer satisfaction, reviewing and analysing KPI`s from contractors and drafting the relevant reports, Analysing trends and contributing to improving customer satisfaction.
Title: Property Surveyor
Location: Essex (Just off M11)
Salary: £48,474 Council Benefits
-
Building Surveyor
MMP Consultancy is currently working with one of their clients in Essex who are looking for a new Property Surveyor to join their team.
Title: Property Surveyor
Location: Essex (Just off M11)
Salary: £48,474 Benefits
The post holder will work as part of the Housing Operations Team - Property and be responsible for the technical service provision for the Housing Service in accordance with the our clients agreed policies, procedures and working practices, delivering a first class service that is value for money and customer focused.
* To work as part of the Housing Operations Team - Property dealing with all aspects of void property inspection, mutual exchanges, insurance claims, structural diagnosis, building defects, property adaptations and management, major works to properties, assisting with the delivery of the Choice Based Lettings Scheme in relation to Accompanied Viewings and Routine Inspections of properties.
* To support the team in planning budgets, identifying efficiencies in response and planned works and to ensure there is a robust method of reporting that is being adhered to.
* To represent Housing Operations - Property whilst keeping a good relationship with other council departments and elected councillors and with work colleges.
* You must embrace a fast moving and changing environment, ensuring at all times that standards are not compromised either in quality, cost or customer satisfaction.
* The tasks will involve assessing customer satisfaction, reviewing and analysing KPI`s from contractors and drafting the relevant reports, Analysing trends and contributing to improving customer satisfaction.
Title: Property Surveyor
Location: Essex (Just off M11)
Salary: £48,474 Council Benefits
-
Commercial Manager - Stratford - East London
Role: Commercial Manager
Salary: £75,000 Benefits
Location: Stratford - East London
Our Client has experienced continual growth since its establishment in 1986, we're not aiming to be the biggest service provider, however we intend to be the best. We work with some of the UK's largest building owners, landlords & facility managers to provide strategic building repairs, planned maintenance and improvement across all property sectors.
Benefits- Annual holiday; 22 days, increase after 1 years' service to a maximum of 5 days
- Long service awards; continuous service at key achievements are rewarded
- Perkbox; from free coffees and cinema tickets to trips away and much more
- Volunteer day; paid yearly volunteer days for a worthy cause
The Role:
To be responsible for all commercial activities within the Central Voids Division. Working with the Divisional Manager and Contract Management. Due to the number of individual client involved, this role requires a high-level of organisation, focus and time management to ensure all contracts are commercially managed correctly
Responsibilities- Accurate preparation of weekly / monthly reports both internally and to Clients.
- Working with operational teams to improve performance and enhance margins.
- Working where required with the Divisional Team in developing the strategy for future business.
- Supporting where required in pricing of Tender opportunities.
Requirements:
Financial Budgeting, Profit and Loss control.
Performance Management.
Procurement.
Tender Bid Process.
Client Liaison / Partnering / Contract Negotiation.
Staff Coaching and Mentoring
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