Senior Administrator
Location: Oldham
Pay Rate: £20.40 per hour (Umbrella)
Contract Length: 2 - 3 months (potential for extension)
Hours: 35 per week, Monday - Friday (Hybrid Working Available)
About the Role
We are currently seeking a Senior Administrator to join the Asset Management team on a temporary contract in Oldham. This role will provide essential administrative support to the Heating and Hot Water & Domestic Gas Team, assisting with contract management, compliance monitoring, and customer queries.
The successful candidate will play a key role in ensuring compliance records are up-to-date, budgets are monitored, and all data is accurately recorded within internal systems. This is a hybrid working role, providing the flexibility of both office and home-based work.
Key Responsibilities
What We're Looking For
We are seeking a proactive and detail-oriented Senior Administrator with:
MMP Consultancy are looking to recruit a Resident Liaison Officer on a permanent basis in Cambridge.
* Proactively respond to expressions of dis- satisfaction at the initial stage, preventing escalation wherever possible.
* Investigate, register all complaints and report in accordance with company and client procedures. Ensure all MP, Councillor enquiries and complaints are investigated and resolved efficiently and within target and advising residents and clients of their outcomes
* Maintain the Company's complaint log and use the information to report on trends including the lessons learnt and how to improve our service
* Visit and meet residents in their homes, when required or requested, dealing with their needs and queries ensuring they are kept informed at all times
* Make appointments for further works, if required, and ensure these are carried out and completed to the resident's satisfaction
* Arrange compensation or goodwill gestures if required, all to be agreed and approved by the Customer Service Manager / Divisional Manager
* Respond to expressions of dis-satisfaction received from residents via the text message service within agreed timescales and ensure the issues are addressed
* Ensure resident telephone surveys are carried out and recorded, with the appropriate action taken regarding feedback. Provide a monthly report detailing the findings of the surveys and actions taken to address any issues or problems that have arisen
* Attend monthly contract meetings and supply relevant reports
MMP Consultancy are looking to recruit a Service Charge Officer on a temp ongoing basis in East London.
Job Purpose:
Main Duties / Accountabilities:
MMP Consultancy are looking to recruit a Corporate Administrator to join an excellent Housing
Association in South London on a temp to perm basis.
Key Responsibilities:
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