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Ebonnie Goss Associate Director
Job Description
Scheduler - Permanent Role
Location: South East London
Salary: Competitive
Are you an organised, detail-oriented professional with excellent communication skills?
We are recruiting a Scheduler for our client, a leading service provider in building repairs, maintenance, and improvements across the UK.
As a Scheduler, you will be key in supporting the operational team, ensuring works are planned and scheduled efficiently to deliver a high-quality service. Working in a dynamic and fast-paced environment, you'll be responsible for arranging appointments, managing queries, and coordinating resources to meet deadlines and targets.
Key Responsibilities:
- Deliver exceptional customer service to residents and clients.
- Schedule appointments with Tradespeople in an efficient and cost-effective manner.
- Handle resident queries and reschedule appointments using planning tools.
- Maintain accurate records by logging jobs onto the job management system/database.
- Work closely with Supervisors and Tradespeople to organise and optimise work schedules.
What We're Looking For:
- Previous experience in a call centre or similar environment is essential.
- Excellent communication skills, attention to detail, and the ability to multi-task effectively.
- A proactive, organised individual who thrives in a busy environment and can meet deadlines and targets.
Our client offers a generous holiday allowance, with additional days awarded for the length of service. Key milestones and achievements with long service awards. Also offering a wide range of benefits, including discounts, experiences, and rewards.
SIMILAR JOBS
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Data Administrator
MMP Consultancy is currently seeking a Data Administrator to join a fantastic Local Authority based in East London.
Duties Include:
- Leading on all areas of data input, capture, storage, and development.
- Provide a consultative service to all internal and external customers around data and IT systems management.
Requirements:
- Excellent communication skills and great attention to detail.
- Able to work under pressure and to tight deadlines.
- Advanced Data Input and Administration skills.
- Previous experience of working within a social housing or maintenance organisation would be desirable.
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Planner
An exciting opportunity has arisen for a Planner to work on a temporary contract based in Essex.
Duties:
Liaise with customers, arrange appointments, maintain relevant up to date progress on work being undertaken and dispatch information on completion of work
Liaise with the client to ensure that data is maintained, and to assist with queries
Schedule and allocate work to operational staff to ensure operational efficiency and effectiveness
Maintain all records in accordance with business requirements and management instructions for the purpose of invoicing and KPI reporting
Procurement of materials and services to maintain operational efficiency and effectiveness
Provide up to date and accurate information on all work completed for the purpose of invoicing including clear reasons for all charges, charging rates and quantities of work completed by which operatives.
Experience Required:
Previous experience of working with a Housing Association / Local Authority or Maintenance Contractor in either a Scheduling or Customer Service capacity
Excellent communicator, with strong organisational skills CSEs at Grade C or above and including Mathematics and English
Proficient IT skills including use of Microsoft Excel and Word Proven background in a customer service focused environment
Construction related knowledge
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Senior Repairs Scheduler
MMP Consultancy are currently recruiting for a Senior Repairs Scheduler for a National Contractor on a Permanent Basis, in the West Midlands.
Responsibilities:- Schedule works into diaries for up to 20 operatives daily ensuring diaries are full and
- immediate attention is given to allocate work to operatives when they become free.
- Manage all resource planning activities to ensure maximum efficiency
- Check K.P.I performance weekly and analyse service failures to implement solutions
- Audit performance weekly and any errors bought to your team's attention.
- Providing customer service to residents and customers
- Check the system for emergencies and manage within a timely manner to ensure targets are meet
- Respond to telephone variations by seeking approval from duty surveyor so operatives may continue the site through to completion
- Arrange inspections for supervisors
- Provide a high-quality service to client on a face to face basis
- Working within a team to achieve goals and targets achieving daily targets of a minimum of 60 allocations each day of new orders
Requirements:- Call Centre Experience
- Maintenance industry experience
- Ability to meet deadlines and work under pressure
- People management experience
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