MMP Consultancy currently have an opportunity for a Service Charge Manager to join a housing association based in Surrey.
To be responsible for leading and managing a team in ensuring all aspects of service charge accounting are carried out to meet the requirements of the business and compliance with legislation and regulation, whilst providing exceptional customer service to our customers. To oversee and provide assurance on the integrity of our data and ensure they are compliant with regulatory standards, legislation and internal policy.
This will be a permanent position paying £49,000 per annum.
Role Purpose:
* Lead the Service Charge and Home Budgets Team for the region you have responsibility for, effectively plan cyclical workloads to ensure the effective use of resources.
* Provide strong leadership to all direct / indirect reports, ensuring effective team working and a positive environment which encourages contribution and progression
* Advise and assist the team in problem solving and investigation into issues.
* Support the team through coaching, development, and training.
* Achieve targets for productivity and performance during 121s.
* Identify and close skills gaps/ train needs within the team to enhance team performance
* Assist in the training and induction of colleagues within the Service Charge Team
* Positive contribution in team meetings and 121s and a proactive approach to identifying service improvement
* Establish an annual work plan for service charge duties of the team and document processes and procedures.
* Ensure accurate and timely service charge estimates are produced for all service charges, liaise with the wider business as required.
* Lead on the production of year end service charge statements of account for approval and the annual accountant certification / audit process within prescribed Authors: Sandeep Chahal-Bains Approved by: HR Creation date: March 2022 This document is uncontrolled if printed Page 2 of 6 timescales. Ensure all deficit and surplus adjustments are entered onto the residents' accounts.
* Develop the service charge accounting software to meet the requirements of the organisation.
* Ensure all ledgers and systems are maintained to account for service charge costs and income.
* Work with the wider business to ensure service charges are affordable and represent Value for Money for our residents.
* Establish and manage controls and processes to monitor financial performance of service charges against budget estimates.
* Develop the accounting function for homeowners and leaseholders specifically in respect of sinking and reserve funds.
* Be the functional lead on Bluebox to ensure Service Charge deliverables are met, offering solutions and guidance on system optimisation.
Skills & Abilities:
* Qualified accountant ACCA / CIMA or equivalent or 3 years experience in a senior finance / accountancy environment
* Communicates effectively.
* Customer focused.
* Prioritises and multi-tasks effectively to meet deadlines.
* Ability to build and maintain effective relationships.
* The ability to interpret legislation and regulation.
* The ability to develop efficient processes and project manager cyclical team workloads.
* Ability to manage and work with large data sets and information.
* Experience for recruitment and selection
* Prioritises to meet deadlines.
* Ensures policies and procedures are adhered to.
* Ability to analyse and present complex information simply.
Title: Service Charge Manager
Salary: £49,000 per annum
Location: Surrey
MMP Consultancy are working with a fantastic organisation to recruit a Resident Involvement based in Kent.
Key Responsibilities:
* Support, and lead when required, on the planning, delivery and evaluation of resident involvement groups, projects, and initiatives to ensure the design and delivery of services is co-created or meaningfully influenced by residents.
* Support the development and facilitation of innovative approaches to resident involvement and co-creation, including proactively identifying improvement opportunities.
* Support the resident involvement manager to raise the profile of resident involvement across the business and build positive relationships with teams, supporting them to design, facilitate and evaluate informal and formal consultations with residents.
* Support the resident involvement manager in the delivery of an effective scrutiny function.
* Explore new ways to engage with residents to ensure involvement is diverse and inclusive.
* Keep accurate records of involvement activities.
* Provide reports of activities and support the resident involvement manager.
* Support the resident involvement manager and head of service to monitor and update budget records, to ensure they remain accurate and up to date.
* Support the resident involvement manager with the creation and review of policies, procedures and other documents related to resident involvement.
We are currently seeking a Building Safety Officer to join a Building Safety Team for a local authority in South London.
This role offers an exciting opportunity to provide administrative support on a range of complex and challenging building safety projects, ensuring the safety of residents and building users in the local area.
Responsibilities:
* Provide administrative support to the Building Safety team, including maintaining accurate records, drafting reports and correspondence, and managing meeting schedules.
* Assist with the coordination of building safety projects, ensuring they are delivered on time, to budget and to a high standard.
* Liaise with internal and external stakeholders including residents, contractors, consultants and other local authority departments.
* Carry out building safety inspections and support the management of risks and recommendations for remedial action.
* Ensure compliance with building safety regulations and other relevant legislation.
* Keep up to date with changes in legislation and best practice within the building safety industry.
* Support the delivery of building safety training and awareness sessions for residents and building users.
Requirements:
* A minimum of 2 years' experience in an administrative or coordination role, preferably within the construction, compliance, fire safety or building safety industry.
* Knowledge of building safety legislation and regulations.
* Excellent communication and interpersonal skills.
* Strong attention to detail and the ability to work to deadlines.
* Ability to work independently and as part of a team.
* Proficient in the use of Microsoft Office software.
* If you are passionate about building safety and want to make a positive impact on the local community, then we want to hear from you.
MMP Consultancy are looking to recruit a Leasehold Officer on a temporary contract based in East London.
The lease will be responsible for delivering a well-rounded management service to the organisations current homeowners and leaseholders.
Responsibilities:
* Work with colleagues and external consultants to ensure consultation required for the procurement of contracts is undertaken correctly and in a timely manner.
* Prepare applications to the First Tier Property Tribunal for dispensation from consultation where necessary.
* Prepare cases for Court, Mediation and Tribunals, attending and giving evidence where necessary.
* Maintain and update records of consultations used for reporting purposes.
* People
* Liaison with staff, customers and other agencies as appropriate and in accordance with the agreed Customer Charter Standards.
* Information
* To provide reports and statistical information as required.
* To input data and update the computer systems as required.
* Administration
* To deal with general correspondence, produce First Tier Property Tribunal reports, court papers and other relevant documentation as required.
* Attend Tribunal and Court hearings as required.
Skills Required
* To carry out any other tasks as may be reasonably assigned by the Home Ownership Manager.
* Acting at all times in accordance with the Associations published policies and procedures.
* Ensure that the requirements of the Data Protection Act are complied with in carrying out the duties of this post.
* Promote the Association in a positive manner.
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