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Job Description
MMP Consultancy currently have an opportunity for a Service Charge Officer to join a housing association based in Surrey.
To work collaboratively as part of the service charge team to achieve the common objectives. Deliver the full Service Charge cycle with the resident mindset, to maximise accuracy, transparency and customer satisfaction.
This will be a permanent position paying £29,717 per annum.
Role Purpose:
* Production of year end statements for variable service charges.
* Validation of the service charge actuals for each financial year.
* Production of annual budgets on a scheme-by-scheme basis using the Service Charge Management System.
* Use analytical tools, knowledge, and review of previous charges to ensure accuracy and the full recovery of costs.
* Checking invoice coding and advise of any mis postings
* Investigate variances against estate / block income.
* Liaise with stakeholders on large variances.
* Month end accruals and prepayments
* Ensure all service charges are effectively communicated to customers in a clear and transparent way.
* Review of costs and liaison with other teams to calculate year-end adjustments. Working with auditors as required, updating tenant accounts, and mailing of information to residents.
* Manage a portfolio of schemes and visit schemes regularly to assist residents with their Service Charge queries.
* Support the Neighbourhood Coordinators with their Service Charge queries.
* Maintain up to date knowledge on service charges and developments within the sector.
* Develop knowledge of our schemes to ensure charges are affordable and represent value for money and accurately reflect the scheme composition.
* Assist the Development Teams to set appropriate service charges on new schemes.
* Work collaboratively with other areas of the business, including Housing Teams, Charge Management Teams, Estate Teams, and Home Ownership Teams to deliver a customer focussed service to our tenants and leaseholders.
* Ensure compliance with relevant service charge legislation and adhere to good practice.
Skills & Abilities:
* Communicates effectively.
* Customer focused.
* Prioritises and multi-tasks effectively to meet deadlines.
* Ability to build and maintain effective relationships.
* Ensures policies and procedures are adhered to.
* Ability to analyse and present complex information
* Communicates effectively.
* Customer focused.
* Prioritises and multi-tasks effectively to meet deadlines.
* Ability to build and maintain effective relationships.
* Ensures policies and procedures are adhered to.
* Ability to analyse and present complex information
Title: Service Charge Officer
Salary: £29,717 per annum
Location: Surrey
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