MMP Consultancy currently have an opportunity for a Service Charge Officer to join a housing association based in Surrey.
To work collaboratively as part of the service charge team to achieve the common objectives. Deliver the full Service Charge cycle with the resident mindset, to maximise accuracy, transparency and customer satisfaction.
This will be a permanent position paying £29,717 per annum.
Role Purpose:
* Production of year end statements for variable service charges.
* Validation of the service charge actuals for each financial year.
* Production of annual budgets on a scheme-by-scheme basis using the Service Charge Management System.
* Use analytical tools, knowledge, and review of previous charges to ensure accuracy and the full recovery of costs.
* Checking invoice coding and advise of any mis postings
* Investigate variances against estate / block income.
* Liaise with stakeholders on large variances.
* Month end accruals and prepayments
* Ensure all service charges are effectively communicated to customers in a clear and transparent way.
* Review of costs and liaison with other teams to calculate year-end adjustments. Working with auditors as required, updating tenant accounts, and mailing of information to residents.
* Manage a portfolio of schemes and visit schemes regularly to assist residents with their Service Charge queries.
* Support the Neighbourhood Coordinators with their Service Charge queries.
* Maintain up to date knowledge on service charges and developments within the sector.
* Develop knowledge of our schemes to ensure charges are affordable and represent value for money and accurately reflect the scheme composition.
* Assist the Development Teams to set appropriate service charges on new schemes.
* Work collaboratively with other areas of the business, including Housing Teams, Charge Management Teams, Estate Teams, and Home Ownership Teams to deliver a customer focussed service to our tenants and leaseholders.
* Ensure compliance with relevant service charge legislation and adhere to good practice.
Skills & Abilities:
* Communicates effectively.
* Customer focused.
* Prioritises and multi-tasks effectively to meet deadlines.
* Ability to build and maintain effective relationships.
* Ensures policies and procedures are adhered to.
* Ability to analyse and present complex information
* Communicates effectively.
* Customer focused.
* Prioritises and multi-tasks effectively to meet deadlines.
* Ability to build and maintain effective relationships.
* Ensures policies and procedures are adhered to.
* Ability to analyse and present complex information
Title: Service Charge Officer
Salary: £29,717 per annum
Location: Surrey
MMP Consultancy are working with a fantastic organisation to recruit a Resident Involvement based in Kent.
Key Responsibilities:
* Support, and lead when required, on the planning, delivery and evaluation of resident involvement groups, projects, and initiatives to ensure the design and delivery of services is co-created or meaningfully influenced by residents.
* Support the development and facilitation of innovative approaches to resident involvement and co-creation, including proactively identifying improvement opportunities.
* Support the resident involvement manager to raise the profile of resident involvement across the business and build positive relationships with teams, supporting them to design, facilitate and evaluate informal and formal consultations with residents.
* Support the resident involvement manager in the delivery of an effective scrutiny function.
* Explore new ways to engage with residents to ensure involvement is diverse and inclusive.
* Keep accurate records of involvement activities.
* Provide reports of activities and support the resident involvement manager.
* Support the resident involvement manager and head of service to monitor and update budget records, to ensure they remain accurate and up to date.
* Support the resident involvement manager with the creation and review of policies, procedures and other documents related to resident involvement.
We are currently seeking a Building Safety Officer to join a Building Safety Team for a local authority in South London.
This role offers an exciting opportunity to provide administrative support on a range of complex and challenging building safety projects, ensuring the safety of residents and building users in the local area.
Responsibilities:
* Provide administrative support to the Building Safety team, including maintaining accurate records, drafting reports and correspondence, and managing meeting schedules.
* Assist with the coordination of building safety projects, ensuring they are delivered on time, to budget and to a high standard.
* Liaise with internal and external stakeholders including residents, contractors, consultants and other local authority departments.
* Carry out building safety inspections and support the management of risks and recommendations for remedial action.
* Ensure compliance with building safety regulations and other relevant legislation.
* Keep up to date with changes in legislation and best practice within the building safety industry.
* Support the delivery of building safety training and awareness sessions for residents and building users.
Requirements:
* A minimum of 2 years' experience in an administrative or coordination role, preferably within the construction, compliance, fire safety or building safety industry.
* Knowledge of building safety legislation and regulations.
* Excellent communication and interpersonal skills.
* Strong attention to detail and the ability to work to deadlines.
* Ability to work independently and as part of a team.
* Proficient in the use of Microsoft Office software.
* If you are passionate about building safety and want to make a positive impact on the local community, then we want to hear from you.
MMP Consultancy are looking to recruit a Leasehold Officer on a temporary contract based in East London.
The lease will be responsible for delivering a well-rounded management service to the organisations current homeowners and leaseholders.
Responsibilities:
* Work with colleagues and external consultants to ensure consultation required for the procurement of contracts is undertaken correctly and in a timely manner.
* Prepare applications to the First Tier Property Tribunal for dispensation from consultation where necessary.
* Prepare cases for Court, Mediation and Tribunals, attending and giving evidence where necessary.
* Maintain and update records of consultations used for reporting purposes.
* People
* Liaison with staff, customers and other agencies as appropriate and in accordance with the agreed Customer Charter Standards.
* Information
* To provide reports and statistical information as required.
* To input data and update the computer systems as required.
* Administration
* To deal with general correspondence, produce First Tier Property Tribunal reports, court papers and other relevant documentation as required.
* Attend Tribunal and Court hearings as required.
Skills Required
* To carry out any other tasks as may be reasonably assigned by the Home Ownership Manager.
* Acting at all times in accordance with the Associations published policies and procedures.
* Ensure that the requirements of the Data Protection Act are complied with in carrying out the duties of this post.
* Promote the Association in a positive manner.
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