Complaints Officer

SIMILAR JOBS

• Corporate Administrator

  £25769 - £31455 per annum

  London

  Admin & Customer Service

  Temporary

  MMP Consultancy are looking to recruit a Corporate Administrator to join an excellent Housing

  Association in South London on a temp to perm basis.

  Key Responsibilities:

  • Provide full administrative support to the Directors and support to the PA to the Chief Executive, including arranging meetings and managing email enquiries.
  • Take minutes at Senior Management, Board and Committee meetings.
  • Assist with organizing corporate events, such as Board/Committee meetings, scheme openings.
  • Assist with special projects (e.g. communication updates, mailouts).
  • Take responsibility for self-development, attending training, supervision, appraisals, team meetings and staff conferences as required.
  • Proven background in administrative work for senior level managers in an office or similar.
  • Experience of maintaining efficient records such as minutes and rolling action logs and managing information systems.
  • Experience of minute-taking provided at a senior level.
  • Extensive knowledge of MS Office.
  • Ability to work to deadlines and manage multiple tasks.
  • Able to communicate effectively with a wide range of people (verbally and in writing)
  • Able to plan, organise and prioritise
  • Excellent IT skills (Word, Outlook, Sharepoint)

  

• Resident Liasion Officer

  Up to £30000 per annum

  East London

  Admin & Customer Service

  Permanent

  MMP Consultancy are looking to recruit a Resident Liaison Officer on a permanent basis in Cambridge.
  
  * Proactively respond to expressions of dis- satisfaction at the initial stage, preventing escalation wherever possible.
  * Investigate, register all complaints and report in accordance with company and client procedures. Ensure all MP, Councillor enquiries and complaints are investigated and resolved efficiently and within target and advising residents and clients of their outcomes
  * Maintain the Company's complaint log and use the information to report on trends including the lessons learnt and how to improve our service
  * Visit and meet residents in their homes, when required or requested, dealing with their needs and queries ensuring they are kept informed at all times
  * Make appointments for further works, if required, and ensure these are carried out and completed to the resident's satisfaction
  * Arrange compensation or goodwill gestures if required, all to be agreed and approved by the Customer Service Manager / Divisional Manager
  * Respond to expressions of dis-satisfaction received from residents via the text message service within agreed timescales and ensure the issues are addressed
  * Ensure resident telephone surveys are carried out and recorded, with the appropriate action taken regarding feedback. Provide a monthly report detailing the findings of the surveys and actions taken to address any issues or problems that have arisen
  * Attend monthly contract meetings and supply relevant reports

  

• Service Charge Officer

  £25 - £34 per hour

  East London

  Admin & Customer Service

  Temporary

  MMP Consultancy are looking to recruit a Service Charge Officer on a temp ongoing basis in East London.

  Job Purpose:

  • Assist in the provision of an efficient rent and service charge accounting service. Co-ordinate charging and collection of service charges ensuring Value for Money (VfM) whilst maximising the recovery of income including through legal processes where necessary
  • Provide highly accurate data analysis and supporting explanations to assist the Rent and Service Charge Manager in decision making
  • Be part of a team providing a pro-active and expert advisory service in relation to service charges, to service owners and budget holders, that adds value and impacts the strategic outcomes of the business

  Main Duties / Accountabilities:

  • Ensure accurate rent and service charge data, investigating and reporting variances
  • Maintain records of freeholders and third-party agents, validating invoices for accuracy.
  • Calculate budgets, rents, and accounts in compliance with policy and regulations.
  • Monitor sinking funds to ensure adequate funds for major works.
  • Collaborate with Property Services on planned and reactive works, adhering to processes.
  • Set service charge budgets for new schemes promptly.
  • Manage an efficient service charging system, meeting deadlines.
  • Prepare and manage relevant audits.
  • Assist the Revenue Team in resolving disputes and ensuring payment terms.
  • Champion Value for Money, monitor costs, and maximize income.
  • Provide customer-focused explanations of charges.
  • Support the Rent and Service Charge Manager in complaint responses.
  • Handle enquiries professionally, delivering positive outcomes.
  • Contribute to cross-departmental tasks as required.
  • Provide training and support for effective teamwork.