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Billie Gumble Recruitment Consultant – Social Housing & Operational Support
Job Description
MMP Consultancy are working with a fantastic public-sector organisation to recruit a Repairs Complaints Officer to work on a temporary contract in London.
We are looking for an enthusiastic professional to play a pivotal role in supporting the delivery of reactive maintenance programmes.
Responsibilities:
* Develop positive relationships with tenants and contractors to provide accurate information
* Respond to all enquiries in relation to repairs requests including responding to emergency and urgent maintenance queries
* Compile relevant information to respond to complaints
* Monitor tenant satisfaction, ensuring SLA's are met through complaints handling, surveys
* Provide formal written reports and responses to complaints.
* Minute taking
Ideal Candidate:
* Previous experience of working in building repairs and maintenance ideally in a front-line service
* Effective communicator at all levels, you will be able to work proactively and independently
* Experience of managing, resolving and responding to complaints
* Proficient in the use of Microsoft Office and experience of Housing Management/Repairs databases.
SIMILAR JOBS
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Revenues Officer
MMP Consultancy are currently recruiting for a Revenues Officer to join an excellent local authority on a temporary basis.
* Fully Remote
* Flexible Working Hours
* £13.31 PAYE / £17.56 Umbrella
Purpose of role:
* Administer council tax and business rates, ensuring accurate and prompt billing, collection, and recovery of accounts.
Key Responsibilities:
* Obtain and assess information to determine local taxation liability in accordance with legislation. This includes determination and allowance of discounts, reliefs, and exemptions.
* Accurately update and maintain the revenues databases to ensure prompt and accurate billing, collection, and recovery of accounts
* Respond appropriately to enquiries received from citizens, businesses and agents and action amendments to accounts.
* Agree repayment plans and determine appropriate recovery action that takes account of the person's circumstances whilst maximising collection.
* Contribute to the review of working practices, procedures, and documents by making suggestions for improvement in service delivery and performance.
* Take part in the training or coaching of other colleagues either on a one-to-one basis or in a formal training environment e.g. to assist with the induction of new staff
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Estates Helpdesk Administrator
Estates Helpdesk Administrator - London - Educational Establishment
Permanent - £33,000 per annum
We are looking for a dedicated Estates Helpdesk Administrator to support the smooth running of estates and campus services within an educational environment. This role is key to maintaining efficient operations across a range of maintenance and facility management functions.
Key Responsibilities:
- Manage the Estates Helpdesk, ensuring it operates efficiently.
- Log, track, and close incoming job requests using the CAFM system for various service teams.
- Act as the first point of contact, providing high-quality customer service and advice to internal and external stakeholders.
- Assist the maintenance team with job allocation, contractor coordination, and room bookings for repairs.
- Ensure all records, job updates, and contractor details are accurately maintained in the CAFM system.
- Escalate service issues to the Estates Helpdesk & Administration Manager as required.
- Support with administrative duties, including data compilation, scheduling, and reporting.
Requirements:
- Experience in a building maintenance or facilities environment.
- Proficiency in using CAFM systems and handling Helpdesk operations.
- Strong administrative skills with attention to detail and excellent communication abilities.
- Ability to multitask and manage time efficiently in a fast-paced environment.
- Advanced Microsoft Office skills (Excel, Word, Outlook).
If you are an organised and customer-focused individual with a background in facilities management and/or helpdesk, this is a fantastic opportunity to join a prestigious educational establishment. Apply today!
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Income Officer
MMP Consultancy are looking to recruit an Income Recovery Officer to join a housing provider on a Temporary contract, based in Kent.
Responsibilities:
* Maximise income with prompt recovery of rent arrears and other debts across all tenancy types, including leaseholders, shared owners, general needs and supported tenants.
* Manage rent account effectively and provide excellent tailored services according to need to sustain tenancies and signpost for appropriate support, including foodbank and utility cost referrals.
* Promptly and accurately follow the arrears process dealing with all aspects of income recovery from first stage letters, phone calls, emails, text messaging, through to court action and eviction stages.
* Phoning customers and sending letters, carry out home visits and unannounced visits across a patch of properties and negotiate the best possible payment agreements to clear arrears as soon as reasonably possible.
* Represent the organisation and present a professional image at Court, including organising our claims with a high level of accuracy.
* Demonstrate a track record of delivering service excellence to a customer base. A record of achievement in making a difference whilst meeting challenging targets.
* Provide comprehensive legal service by representing the client through all legal processes including enforcing court judgements.
Skills & Abilities:
* Must hold a full driving licence and have access to a vehicle daily.
* Good standard of numeracy and literacy- minimum of grade c or equivalent.
* Good understanding and able to use IT packages
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