MMP Consultancy are looking to recruit a Corporate Services Officer on a permanent basis working for a Housing Association based in Harrow.
To be responsible for office management of head office, Acting as EA for the CEO and Senior Management team, taking minutes for board and committee meetings, supporting the board of management.
This will be on a permanent basis paying £28,000 per annum.
Responsibilities:
* Take and circulate high quality Committee and Board minutes
* Attendance at and coordination of Board and Committee meetings
* Assist in keeping policies, procedures, templates, guides and records up to date
* Provide administrative support in HR matters and data management
* Monitor and arrange mandatory staff training
* Take responsibility for day to day management of Head office premises to ensure that a safe and clean environment is available for team members
* Ensure office supplies are available for the head office team
* Assist in preparing rooms for meetings
* Ensure that visitors to the office are greeted in a professional manner.
* Provide support to the CEO in the form of diary management and administrative support
* Support the members of the Senior Management Team as required in administrative duties
Skills & Abilities:
* Good written skills and verbal skills and evidence of experience in administration or project management in a tenant engagement role
* Experience of working in an administrative role.
* Experience of minute taking, recording of meetings
* Ability to retain confidential information.
* Knowledge of office management
* Ability to communicate effectively with a variety of a people (i.e. in writing and verbally)
* Ability to keep accurate records, use GHHA databases, electronic communication methods and to write succinct and factual letters or other documents as required.
Title: Corporate Services Officer
Location: Harrow
Salary: £28,000 per annum
MMP Consultancy are looking to recruit a Corporate Administrator to join an excellent Housing
Association in South London on a temp to perm basis.
Key Responsibilities:
MMP Consultancy are looking to recruit a Resident Liaison Officer on a permanent basis in Cambridge.
* Proactively respond to expressions of dis- satisfaction at the initial stage, preventing escalation wherever possible.
* Investigate, register all complaints and report in accordance with company and client procedures. Ensure all MP, Councillor enquiries and complaints are investigated and resolved efficiently and within target and advising residents and clients of their outcomes
* Maintain the Company's complaint log and use the information to report on trends including the lessons learnt and how to improve our service
* Visit and meet residents in their homes, when required or requested, dealing with their needs and queries ensuring they are kept informed at all times
* Make appointments for further works, if required, and ensure these are carried out and completed to the resident's satisfaction
* Arrange compensation or goodwill gestures if required, all to be agreed and approved by the Customer Service Manager / Divisional Manager
* Respond to expressions of dis-satisfaction received from residents via the text message service within agreed timescales and ensure the issues are addressed
* Ensure resident telephone surveys are carried out and recorded, with the appropriate action taken regarding feedback. Provide a monthly report detailing the findings of the surveys and actions taken to address any issues or problems that have arisen
* Attend monthly contract meetings and supply relevant reports
MMP Consultancy are looking to recruit a Service Charge Officer on a temp ongoing basis in East London.
Job Purpose:
Main Duties / Accountabilities:
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