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Ebonnie Goss Associate Director
Job Description
Estates Helpdesk Administrator - London - Educational Establishment
Permanent - £33,000 per annum
We are looking for a dedicated Estates Helpdesk Administrator to support the smooth running of estates and campus services within an educational environment. This role is key to maintaining efficient operations across a range of maintenance and facility management functions.
Key Responsibilities:
- Manage the Estates Helpdesk, ensuring it operates efficiently.
- Log, track, and close incoming job requests using the CAFM system for various service teams.
- Act as the first point of contact, providing high-quality customer service and advice to internal and external stakeholders.
- Assist the maintenance team with job allocation, contractor coordination, and room bookings for repairs.
- Ensure all records, job updates, and contractor details are accurately maintained in the CAFM system.
- Escalate service issues to the Estates Helpdesk & Administration Manager as required.
- Support with administrative duties, including data compilation, scheduling, and reporting.
Requirements:
- Experience in a building maintenance or facilities environment.
- Proficiency in using CAFM systems and handling Helpdesk operations.
- Strong administrative skills with attention to detail and excellent communication abilities.
- Ability to multitask and manage time efficiently in a fast-paced environment.
- Advanced Microsoft Office skills (Excel, Word, Outlook).
If you are an organised and customer-focused individual with a background in facilities management and/or helpdesk, this is a fantastic opportunity to join a prestigious educational establishment. Apply today!
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