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Resident Liaison Officer
Ebonnie Goss Associate Director
Job Description
Resident Liaison Officer required to join a housing provider based in London. This will be on a temporary to permanent contract, working as part of the Planned Works team.
Responsibilities:
* Effectively liaise between residents and contractors to ensure that resident requirements are met and any issues are promptly and suitably addressed.
* Providing support to any vulnerable residents, you will work with carers and other relevant advocates to ensure that specific needs are taken account of and any issues are resolved to the customer's satisfaction.
* Build and maintain mutually beneficial relationships, facilitate communications and coordinate activities to streamline operations, public communications, incident response and conflict resolution.
* Deliver effective resident consultation and engagement, providing assurances at all levels that our buildings are compliant to all legislative requirements.
* Developing and delivering effective communication with residents, liaising closely with contractor staff to assist in the smooth running of the programmes and the ongoing building management
Skills & Experience Required:
* Previous experience of working as a Resident Liaison Officer or Coordinator
* Excellent written and interpersonal skills
* Proven experience of delivering excellent customer care
* Experience of handling challenging and complex situations
* An effective communicator at all levels, you will be able to work proactively and independently to deliver on tight timescales
SIMILAR JOBS
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Service Manager
MMP Consultancy are looking for a Service Manager to join an excellent Charity in South East London on a Temporary Basis.
The Service Manager post is an exciting position for candidates who have the experience, skills, and aptitude for managing supported accommodation for young people aged 16 plus.
The role will be required to work within an asset-based framework, to ensure that young people's needs and aspirations are at the centre of the support planning process. You will manage the team to ensure that all aspects of the service are delivered to the highest standards, that they are fully compliant with organisational values and contractual requirements and also that they reflect current good practice.
Key Responsibilities:
* The role will be required to oversee a team of frontline staff and will work as part of a wider management team within our youth services.
* Actively direct team members in their day-to-day work to ensure that young people receive a consistent, high quality and responsive service.
* Ensure that each client / resident has an individual package of support with regular formal and informal key working, and an up-to-date co-produced and comprehensive support and safety plan recorded and reviewed in line with policy and procedure.
* Oversee the reports regarding missing young people, to lead on coordinating a joint up response with statutory services, as well as directing a variety of approaches for non-engaging clients.
* Maintain positive working relationships with the Local Authority Commissioning Team, Pathways, and referral agencies.
* Oversee referrals ensuring that they meet the criteria and service specification and to ensure that all referrals are interviewed, assessed, and accepted / rejected in line with policy and procedure.
* Ensure that preparation for move-on begins once the young person moves into the service, and to lead on the development and roll out of a comprehensive package of life skills training which is available to all.
* As directed by the Regional Services Manager, to contribute to organisational and statutory monitoring and reporting within set deadlines.
* In partnership with the Regional Services Manager, to identify and implement flexible approaches of working with the client group, in order to best promote and advance their progress.
* To ensure the property is maintained to a high standard and that effective systems are in place to ensure all areas of housing management are efficient and offer value for money, with voids kept to a minimum and rental income maximised.
* Ensure a robust approach to managing the locality and any community risks around the properties are in operation and regularly reviewed.
* To ensure that all property risk assessments are reviewed and updated at regular intervals in line with organisational policy and procedure.
Experience and Knowledge
* Demonstrable understanding of effective practice in responding to the needs of looked after children and care leavers aged 16 and 17, as well as local authority statutory duties.
* Demonstrable experience of effectively managing staff that work with the range of issues involved in the delivery of quality services to young people who may be at risk or looked after with complex needs including offending and gang affiliation.
* A proven track record of staff and service management and demonstrable ability to manage staff performance and motivate staff members to perform effectively.
* Experience of managing accommodation-based services with a variety of tenures and knowledge of the associated housing management and health and safety requirements.
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Building Safety Administrator
MMP Consultancy are looking to recruit a Building Safety Administrator on a temporary basis working for a Housing Association based in Brixton.
This role will be to provide a comprehensive administration and support service to the Planned and Building Safety Team.
This will be a temporary position paying £24.31 per hour Umbrella
Duties:
* Support the Planned and Building Safety Team by providing an efficient and prompt administrative service for all their internal processes to ensure smooth running of the programme of works.
* Raise works orders and purchase orders ensuring invoices are processed accurately and efficiently.
* Contribute to the safe storage and retrieval of data to comply with statutory, regulatory and internal requirements and to ensure the accurate reporting of departments KPIs.
* Produce written correspondence to customers under the supervision of the Head of Service.
* Provide administrative support relating to the management of building safety cases.
* Update systems timely and precisely to reflect accurate financial reporting.
* Organise meetings, including the preparation and distribution of agendas, minute and action taking, monitoring the follow up actions to ensure efficient delivery.
* Ensure that all written, electronic and telephone enquiries are answered and resolved effectively in accordance with agreed service standards and timescales.
* Ensure compliance with GDPR regulations when processing customer data.
* Take appropriate Health & Safety measures to ensure personal safety and the safety of our customers and colleagues.
* Support the protection and safety of our customers by ensuring safeguarding procedures are followed and safeguarding concerns are appropriately identified, monitored and reported.
Essential Skills & Experience:
* Good written and oral communications and interpersonal skills.
* Ability to plan and manage multiple work assignments.
* Highly organised with the ability to work to agreed timeframes.
* IT literate with good knowledge of Microsoft Office and experience using IT systems.
* Attention to detail to enable accurate recording for audit purposes.
* Experience of raising orders and managing payments e.g. Oracle.
* Previous administration experience of data management systems ideally Swordfish, Keystone and Northgate.
* Understanding and interest of social housing issues and services offered by registered providers and other housing regulatory bodies.
Title: Building Safety Administrator
Location: London
Salary: £24.31 Umbrella
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Senior HR Business Partner
MMP Consultancy are looking to recruit to a Senior HR Business Partner Lead join a fantastic Local Authority based in Brent on a temporary contract.
To lead and manage the delivery of a professional HR Service that adds value and delivers effective business-focused solutions, by advising on managing risk to the organisation and maintain good employee relations.
This is a temporary position paying £42.08 an hour Umbrella.
Duties:
* Make a positive contribution to the delivery of the service, this will include working flexibly and positively to achieve the objectives of the council.
* Manage and lead staff to achieve high performance and effective operational delivery, including developing and improving staff capability.
* Manage a customer focused service and the effective use of resources.
* Ensure that the council's overall vision, values and ethos are central to the requirements of the service.
* Support effective working relationships and act as an ambassador and advocate with external organisations.
* Keep up to date with developments in service delivery and best practice to ensure the service performs effectively and to the highest standards.
* To devise strategies for the council-wide planning and management of people including employee relations and organisational change, to meet current and future business needs in line with the priorities and commitments in the Council's Corporate Plan and Workforce Strategy.
* Build consistency and professional excellence, including responsibility for ensuring the allocation of HR resources is strategically and tactically well-managed with the right skills and knowledge assigned effectively and consistently.
* Establish and develop a trusted customer-focused relationship with the senior leadership team of the assigned business area to support the identification and delivery of service priorities, initiatives and agreed outcomes. Where applicable this also includes oversight of the traded service to schools and relationships with Headteachers.
* Identify and deliver client-responsive, cost-effective HR solutions to business challenges.
* With an understanding of current and future business needs, to work in partnership with all stakeholders to ensure that HR implications are fully integral to decision-making, service planning and the delivery of improvement programmes.
* Translate departmental / divisional plans into change management programmes and longer-term strategies to meet organisational requirements.
* Provide professional HR advice, support and guidance to chief officers, senior managers, managers and elected members, acting as a trusted advisor and champion of best practice (personal involvement will generally be on complex matters where interpretation of corporate employment policies is not straightforward, or the issue has a high profile or risk to the council).
* Collaborate with senior managers and HR colleagues to develop and implement workforce strategies and implement different methods that build capacity in talent management to attract and retain the right staff to fill the council's diverse job roles.
* Maintain the oversight and the quality assurance of the employee lifecycle within the assigned business area, including performance, recruitment, absence management, discipline, workforce resolution, performance etc.
* The ability to work corporately and manage resources effectively in a complex environment, including the ability to interpret and understand workforce planning and budgetary information, and to negotiate and influence change in a political environment.
* Maintain a critical review of change programmes, lead the HR work stream within a programme providing direction to the team and advising on complex elements. Ensure that risks are identified and managed within a legal framework.
* Lead on the improvement, management, and performance in the delivery of HR best practice, ensuring that overall objectives are translated into effective plans and that the service is efficient and locally responsible.
* Coach and lead the HR Business Partnering Team, ensuring performance is managed to deliver a high-quality service. Ensure the team keep their knowledge and CPD updated and that coaching of HR professionals develops their skills in line with the CIPD profession map.
* Ensure the quality of professional advice and support and provide strategic and operational advice on escalated cases.
Title: Senior HR Business Partner
Location: Brent
Salary: £42.08 per day Umbrella
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