Resident Liaison Officer

Scheduler - Permanent Role

Location: South East London
Salary: Competitive

Are you an organised, detail-oriented professional with excellent communication skills?

We are recruiting a Scheduler for our client, a leading service provider in building repairs, maintenance, and improvements across the UK.

As a Scheduler, you will be key in supporting the operational team, ensuring works are planned and scheduled efficiently to deliver a high-quality service. Working in a dynamic and fast-paced environment, you'll be responsible for arranging appointments, managing queries, and coordinating resources to meet deadlines and targets.

Key Responsibilities:

• Deliver exceptional customer service to residents and clients.
• Schedule appointments with Tradespeople in an efficient and cost-effective manner.
• Handle resident queries and reschedule appointments using planning tools.
• Maintain accurate records by logging jobs onto the job management system/database.
• Work closely with Supervisors and Tradespeople to organise and optimise work schedules.

What We're Looking For:

• Previous experience in a call centre or similar environment is essential.
• Excellent communication skills, attention to detail, and the ability to multi-task effectively.
• A proactive, organised individual who thrives in a busy environment and can meet deadlines and targets.

Our client offers a generous holiday allowance, with additional days awarded for the length of service. Key milestones and achievements with long service awards. Also offering a wide range of benefits, including discounts, experiences, and rewards.

Job Opportunity: Customer Service Advisor - Local Authority, West London
Hourly Rate: £24/hour (Umbrella)
Contract Type: Interim (Two Positions Available)

Are you a customer service professional with a passion for making a difference? Do you have the skills to deliver exceptional service to residents? We are hiring Customer Service Advisors to join the Resident Access Team for a local authority in West London.

About the Role
As a Customer Service Advisor, you will be the first point of contact for residents, providing advice and assistance on a wide range of services, including:

• Parking and permits
• Waste management
• Planning and licensing
• Elections
• Schools admissions
• Environmental services
• Council tax and benefits

You'll handle enquiries across multiple channels such as telephone, email, social media, and face-to-face interactions. Your role will involve resolving issues efficiently, promoting digital self-service, and ensuring every resident interaction delivers a positive and professional experience.

Key Responsibilities

• Respond to resident enquiries, resolving issues or signposting where needed.
• Process payments securely and accurately.
• Support residents in accessing services via digital channels.
• Use multiple IT systems to provide accurate and timely advice.
• Build effective working relationships with internal teams and external partners.
• Act as an ambassador for excellent customer service and help drive service improvements.

What We're Looking For

• Strong customer service experience, ideally in a contact centre or similar environment.
• Excellent communication and problem-solving skills.
• Ability to work under pressure and manage complex enquiries.
• Proficiency in IT systems and data management.
• A flexible, proactive approach and willingness to work across different locations.

Why Join Us?

This is a rewarding opportunity to be part of a team that directly impacts residents' lives and the council's reputation. You'll be supported with training and development to expand your skills and knowledge, with the potential to take on more complex responsibilities.

Location: West London
Contract Type: Interim (hourly paid)
Hourly Rate: £24/hour Umbrella

MMP Consultancy is currently sourcing for Voids Surveyor for an initial interim contract with a Public-Sector organisation in Northwest London.

Working within social housing to manage Voids duties including Minor and Major works. Holding high standards of quality, time and value for money.

Title: Voids Surveyor
Salary: £35 per hour - Inside IR35
Location: Northwest London
Contract: Rolling Contract

Duties:

• Delivery of Voids service, being able to pre inspect properties and create specification of works which is fit for purpose for tenants.
• Ensure contractor engagement and management in the delivery of works provided.
• Post inspection of works complete to guarantee a good quality of service.
• Deliver fit-for-purpose, safe and good quality properties to tenants on behalf of the social housing entity.
• Prioritise tenants with value for money and efficiency delivery of works.
• Provide defect-free period of at least 6 months after works.
• Manage the auditable and compliance information required, ensuring the system is completely updated and all invoices are paid when appropriate.
• Work with partners to set, coordinate, track and ensure completion of voids with other services to get things done for the customer which meet or exceed customers' expectations.
• Dealing with unacceptable contractor performance ensuring all issues are remedied.
• Maintain up to date records and provide monthly statistical and qualitative information to the Voids and Maintenance Manager in respect of service performance indicators and progress against targets and budgets. Attending contractors' monitoring meetings as required to give performance feedback.
• Ensure records are kept up to date and information circulated to all relevant stakeholders including contractors, Lettings, Property Services, Housing Needs, Neighbourhood Services, Rent Accounting, Adaptations and Regeneration teams.

Desirable Qualifications

• HNC, HND, BTEC HND or higher, in a building discipline, or over 5 years hands on experience of related repairs surveying/ construction from a trade background.
• Relative experience of building maintenance in a local authority or other registered social landlord.
• Experience of working to strict deadlines within a busy multi agency setting
• Experience in the management and administration of domestic building repairs
• Demonstrable experience of controlling costs expenditure of maintenance works

MMP Consultancy currently has an opportunity for a Property Surveyor (Damp & Mould) to join a Local Authority in East London.

Title: Property Surveyor (Damp & Mould)
Rate: £350 Per Day
Location: East London

Job Purpose:
To be responsible for a specific work stream within the Asset Management team, providing a professional housing surveying service for the repair, maintenance, improvement and re-servicing of council owned, managed and leased stock in accordance with our clients policies and procedures, providing an effective responsive repair, planned maintenance and project management service for the organisation.

Key Accountabilities:

• The post holder reports to the either the Major Works & Voids Manager or the Disrepair & Special Projects Manager.
• The post holder, depending on the team speciality, will be responsible for special projects, disrepair, estate improvement, asbestos management and minor works OR reactive and planned repairs, voids and fire damage.
• The post holder will take the lead in areas for which the team is responsible and will include coaching other members of the team.
• The post holder may be required to work evenings, weekends and occasional public holidays, in order to ensure consultation and service requirements are met.

Key Tasks:

Key tasks and accountabilities are intended to be a guide to the range and level Qf work expected of the 'post holder. This is not an exhaustive list of all tasks that may fall to the post holder and employees will be expected to carry out such other reasonable duties which may be required from time to time.

To deputise for the Major Works & Voids Manager or the Disrepair & Special Projects Manager in the management of services for the entire Housing Property Services.

• To establish and maintain effective working relationships with key stakeholders and partners and any other agency or department, so as to provide an effective and efficient service.
• To undertake Health & Safety inspections and evaluate outcomes for the whole team, and ensure any works necessary are carried out.
• To ensure that day-to-day and responsive repairs, including the appointment diaries, are managed and executed to provide both a good service to the customer as well as ensuring value for money. To effectively monitor and control expenditure against budget and to provide statistical analysis. To liaise directly with the council's preferred contractors.
• To ensure that all works are supervised and undertaken in accordance with contract specifications, London Borough of Newham's procedures, Health &
• Safety (including gas safety) Regulations and the Control of Asbestos Regulations
• 2012.
• To affect the leaks procedure, including liaising with the Legal Section to initiate enforcement action.
• To assist with the contract documentation for invitations to tender, examine tenders and recommend contractors for appointment, using expert knowledge.
• To act as client in relation to technical consultants, challenging practices and costs where necessary
• To prepare project programmes, structural reports, feasibility studies, scheme specifications and tenders for capital and revenue programme schemes, including environmental works. To manage small project teams that involves other stakeholders within the council.
• To maintain records and contribute to the development and maintenance of a comprehensive stock database via regular stock condition surveys and or H&S inspections and make recommendations as necessary

Title: Property Surveyor (Damp & Mould)
Rate: £350 Per Day
Location: East London

I am currently looking for a Driving Cleaner on a contract basis for a housing provider based in North West London. My client is looking for an immediately available Cleaner.

Pay Rate:
*Driving Cleaner - £15.00ph (umbrella rate)

You will be required to:
* Clean, sweep and mop areas
* Empty bins
* Clear rubbish
* Clear areas of weeds
* Inspect and keep clear electrical intake cupboards, landings and stairwells

It is essential that the successful candidate has:
* Safety boots
* Knowledge of health and safety
* Standard DBS (may be in progress)
*Full UK Manual Driving License

Experience Required:
* Zero. Just a positive, can do attitude