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Billie Gumble Recruitment Consultant – Social Housing & Operational Support
Job Description
MMP Consultancy are looking for a Service Manager to join an excellent Charity in South East London on a Temporary Basis.
The Service Manager post is an exciting position for candidates who have the experience, skills, and aptitude for managing supported accommodation for young people aged 16 plus.
The role will be required to work within an asset-based framework, to ensure that young people's needs and aspirations are at the centre of the support planning process. You will manage the team to ensure that all aspects of the service are delivered to the highest standards, that they are fully compliant with organisational values and contractual requirements and also that they reflect current good practice.
Key Responsibilities:
* The role will be required to oversee a team of frontline staff and will work as part of a wider management team within our youth services.
* Actively direct team members in their day-to-day work to ensure that young people receive a consistent, high quality and responsive service.
* Ensure that each client / resident has an individual package of support with regular formal and informal key working, and an up-to-date co-produced and comprehensive support and safety plan recorded and reviewed in line with policy and procedure.
* Oversee the reports regarding missing young people, to lead on coordinating a joint up response with statutory services, as well as directing a variety of approaches for non-engaging clients.
* Maintain positive working relationships with the Local Authority Commissioning Team, Pathways, and referral agencies.
* Oversee referrals ensuring that they meet the criteria and service specification and to ensure that all referrals are interviewed, assessed, and accepted / rejected in line with policy and procedure.
* Ensure that preparation for move-on begins once the young person moves into the service, and to lead on the development and roll out of a comprehensive package of life skills training which is available to all.
* As directed by the Regional Services Manager, to contribute to organisational and statutory monitoring and reporting within set deadlines.
* In partnership with the Regional Services Manager, to identify and implement flexible approaches of working with the client group, in order to best promote and advance their progress.
* To ensure the property is maintained to a high standard and that effective systems are in place to ensure all areas of housing management are efficient and offer value for money, with voids kept to a minimum and rental income maximised.
* Ensure a robust approach to managing the locality and any community risks around the properties are in operation and regularly reviewed.
* To ensure that all property risk assessments are reviewed and updated at regular intervals in line with organisational policy and procedure.
Experience and Knowledge
* Demonstrable understanding of effective practice in responding to the needs of looked after children and care leavers aged 16 and 17, as well as local authority statutory duties.
* Demonstrable experience of effectively managing staff that work with the range of issues involved in the delivery of quality services to young people who may be at risk or looked after with complex needs including offending and gang affiliation.
* A proven track record of staff and service management and demonstrable ability to manage staff performance and motivate staff members to perform effectively.
* Experience of managing accommodation-based services with a variety of tenures and knowledge of the associated housing management and health and safety requirements.
SIMILAR JOBS
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Data Administrator
Data Administrator - Contract Role
Location: London
Start Date: ASAP
Contract Type: Full-Time, Temporary (35 hours per week)About the Role
We're seeking a detail-oriented Data Administrator to join a high-profile migration project. This is an exciting opportunity to play a key role in ensuring accurate and efficient data management for a vital public sector initiative.
Key Responsibilities- Use advanced Excel skills (V-Lookups, Pivot Tables) to manage large datasets, including formatting, cross-checking, and uploading data.
- Perform manual system mapping, including cross-checking drives, quotas, and customer details, updating records as necessary.
- Scan tenancy agreements and match them to customer data, ensuring records are complete and accurate.
- Help develop, implement, and monitor administrative processes to support efficient service delivery.
- Escalate data quality issues promptly to ensure compliance and mitigate risks.
- Provide a comprehensive administrative service, including maintaining accurate records and ensuring consistent document availability.
- Produce regular statistical information and management reports.
- Identify and correct gaps in management information and data.
- Undertake general office duties such as photocopying, filing, post management, and booking meetings.
- Produce accurate documentation and meeting minutes.
Essential Skills and Experience:- Advanced Excel proficiency: Must be confident using V-Lookups, Pivot Tables, and managing large datasets.
- Experience in data migration, including formatting, uploading, and mapping data between systems.
- Strong organizational skills with the ability to manage multiple tasks and meet deadlines.
- Proven experience in general administrative duties and providing team support.
- Ability to produce accurate documentation and maintain precise records.
- Analytical mindset with the ability to identify and resolve data quality issues.
- Experience in a similar data migration or administrative role.
- Familiarity with tenancy agreements or public sector processes.
- Strong communication and teamwork skills.
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Sales Administrator
Sales Administrator - Public Sector (6-Month Temp Contract)
Location: London
Contract Type: Temporary (6 Months)
Are you an experienced Sales Administrator with a knack for customer service? Looking to make a meaningful impact in the public sector? We're recruiting for a Sales Administrator to join a forward-thinking business on a temporary basis.
The Role
As a Sales Administrator, you will provide vital administrative and customer support to the team, helping to ensure smooth operations and exceptional service delivery. Your focus will be on assisting with new contracts, retaining existing customers, and contributing to the team's entrepreneurial approach to growing the service. Duties include:
- Delivering top-tier customer support by managing phone calls, emails, and correspondence.
- Providing financial and service-related advice to customers and internal teams using digital tools like MS Office.
- Maintaining and updating databases with accuracy, ensuring all records and filing systems are precise and accessible.
- Liaising with contractors to manage new, amended, and cancelled services, while resolving any customer service issues or complaints.
- Handling annual Waste Transfer Notices in compliance with the Environment Protection Act 1990.
- Monitoring commercial waste service trackers and maintaining accurate sales reports.
- Assisting with debt recovery actions, including account reviews, correspondence, and customer outreach.
Essential Skills & Knowledge:
- We're looking for someone who can hit the ground running, with a strong background in administration and customer service.
- Proven experience in an administrative support role.
- Exceptional customer service skills with a professional and proactive approach.
- Knowledge of GDPR and data protection best practices.
- Strong teamwork and interpersonal skills.
- Proficiency in Microsoft Office and other digital tools.
- Experience working within the public sector or commercial services is a plus.
- Conscientious and detail-oriented with a "get it right first time" mindset.
- Confident communicator, capable of resolving issues effectively.
- Flexible and adaptable to changing priorities in a fast-paced environment.
You'll join a collaborative team, gain valuable experience in the public sector, and enjoy the satisfaction of helping improve service delivery and customer satisfaction.
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Helpdesk Administrator
MMP Consultancy are looking to recruit a Helpdesk Administrator on a permanent basis in Essex.
Key Responsibilities:
- Log calls/jobs on the helpdesk database utilising helpdesk software, these tasks may be received by telephone and email.
- Taking ownership of the PPM schedule & Reactive Maintenance jobs thus ensuring that all tasks are completed in line with the service requirements.
- To produce standard and ad hoc reports as required by internal and external customers and clients across Project and FM functions.
- Liaison and follow up with Managers, engineers and approved subcontractors.
- Ensure tasks are completed in line with the PPM planners and/ or client requirements.
- Report back to clients and contract staff on job progress and close out.
- Compile small work quotations
- Answer and direct all incoming telephone calls or take messages; messages to be taken sensitively, discreetly and accurately.
- Provide accurate information to clients about MJ Ferguson Services
- Invoicing of project and FM invoices as required
- Provide admin support to Project and FM Managers
- Any other reasonable duties as requested by the Company.
If this could be of interest, please send me your most up to date CV and I will give you a call at my earliest convenience.
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