Bid Coordinator

MMP Consultancy is currently sourcing for Voids Surveyor for an initial interim contract with a Public-Sector organisation in Northwest London.

Working within social housing to manage Voids duties including Minor and Major works. Holding high standards of quality, time and value for money.

Title: Voids Surveyor
Salary: £35 per hour - Inside IR35
Location: Northwest London
Contract: Rolling Contract

Duties:

• Delivery of Voids service, being able to pre inspect properties and create specification of works which is fit for purpose for tenants.
• Ensure contractor engagement and management in the delivery of works provided.
• Post inspection of works complete to guarantee a good quality of service.
• Deliver fit-for-purpose, safe and good quality properties to tenants on behalf of the social housing entity.
• Prioritise tenants with value for money and efficiency delivery of works.
• Provide defect-free period of at least 6 months after works.
• Manage the auditable and compliance information required, ensuring the system is completely updated and all invoices are paid when appropriate.
• Work with partners to set, coordinate, track and ensure completion of voids with other services to get things done for the customer which meet or exceed customers' expectations.
• Dealing with unacceptable contractor performance ensuring all issues are remedied.
• Maintain up to date records and provide monthly statistical and qualitative information to the Voids and Maintenance Manager in respect of service performance indicators and progress against targets and budgets. Attending contractors' monitoring meetings as required to give performance feedback.
• Ensure records are kept up to date and information circulated to all relevant stakeholders including contractors, Lettings, Property Services, Housing Needs, Neighbourhood Services, Rent Accounting, Adaptations and Regeneration teams.

Desirable Qualifications

• HNC, HND, BTEC HND or higher, in a building discipline, or over 5 years hands on experience of related repairs surveying/ construction from a trade background.
• Relative experience of building maintenance in a local authority or other registered social landlord.
• Experience of working to strict deadlines within a busy multi agency setting
• Experience in the management and administration of domestic building repairs
• Demonstrable experience of controlling costs expenditure of maintenance works

MMP Consultancy currently has an opportunity for a Property Surveyor (Damp & Mould) to join a Local Authority in East London.

Title: Property Surveyor (Damp & Mould)
Rate: £350 Per Day
Location: East London

Job Purpose:
To be responsible for a specific work stream within the Asset Management team, providing a professional housing surveying service for the repair, maintenance, improvement and re-servicing of council owned, managed and leased stock in accordance with our clients policies and procedures, providing an effective responsive repair, planned maintenance and project management service for the organisation.

Key Accountabilities:

• The post holder reports to the either the Major Works & Voids Manager or the Disrepair & Special Projects Manager.
• The post holder, depending on the team speciality, will be responsible for special projects, disrepair, estate improvement, asbestos management and minor works OR reactive and planned repairs, voids and fire damage.
• The post holder will take the lead in areas for which the team is responsible and will include coaching other members of the team.
• The post holder may be required to work evenings, weekends and occasional public holidays, in order to ensure consultation and service requirements are met.

Key Tasks:

Key tasks and accountabilities are intended to be a guide to the range and level Qf work expected of the 'post holder. This is not an exhaustive list of all tasks that may fall to the post holder and employees will be expected to carry out such other reasonable duties which may be required from time to time.

To deputise for the Major Works & Voids Manager or the Disrepair & Special Projects Manager in the management of services for the entire Housing Property Services.

• To establish and maintain effective working relationships with key stakeholders and partners and any other agency or department, so as to provide an effective and efficient service.
• To undertake Health & Safety inspections and evaluate outcomes for the whole team, and ensure any works necessary are carried out.
• To ensure that day-to-day and responsive repairs, including the appointment diaries, are managed and executed to provide both a good service to the customer as well as ensuring value for money. To effectively monitor and control expenditure against budget and to provide statistical analysis. To liaise directly with the council's preferred contractors.
• To ensure that all works are supervised and undertaken in accordance with contract specifications, London Borough of Newham's procedures, Health &
• Safety (including gas safety) Regulations and the Control of Asbestos Regulations
• 2012.
• To affect the leaks procedure, including liaising with the Legal Section to initiate enforcement action.
• To assist with the contract documentation for invitations to tender, examine tenders and recommend contractors for appointment, using expert knowledge.
• To act as client in relation to technical consultants, challenging practices and costs where necessary
• To prepare project programmes, structural reports, feasibility studies, scheme specifications and tenders for capital and revenue programme schemes, including environmental works. To manage small project teams that involves other stakeholders within the council.
• To maintain records and contribute to the development and maintenance of a comprehensive stock database via regular stock condition surveys and or H&S inspections and make recommendations as necessary

Title: Property Surveyor (Damp & Mould)
Rate: £350 Per Day
Location: East London

Resident Liaison Officer - Permanent Role

Location: North London & Home Counties
Salary: Competitive

Are you a compassionate and proactive professional passionate about making a difference in people's lives?

We are recruiting a Resident Liaison Officer for our client, a leading provider of building repairs and maintenance services across the UK.

As a Resident Liaison Officer, you will be the key point of contact for residents, ensuring their voices are heard and their needs met during property maintenance and improvement works. You'll play a vital role in empowering residents, delivering excellent customer service, and fostering strong relationships within the community.

Key Responsibilities:

• Attend resident surgeries and assist vulnerable individuals with reporting repairs and tracking progress.
• Keep residents and scheme managers informed about updates and resolutions.
• Organise and attend resident consultation events and meetings.
• Identify vulnerable residents, working with housing officers or support services as necessary, and ensure accurate record-keeping.
• Investigate and resolve complaints efficiently, including MP and Councillor enquiries, in line with company and client procedures.

What We're Looking For:

• Previous experience working with vulnerable residents and adapting communication styles to individual needs.
• A strong background in customer service and the ability to manage sensitive situations with empathy.
• A full clean driving licence and flexibility to travel to various sites, including evening meetings.
• A caring, organised, and proactive individual who thrives in a dynamic environment.

Our client offers a generous holiday allowance, with additional days awarded for the length of service. Key milestones and achievements with long service awards. Also offering a wide range of benefits, including discounts, experiences, and rewards.