Digital Transformation Programme Manager (Income Maximisation)

Revenue and Benefits Systems Manager

Location: London (Local Authority)
Contract: Interim
Rate: Up to £500 per day (Umbrella, inside IR35)

About the Role
We are recruiting for an experienced Revenue and Benefits Systems Manager to join a London-based local authority on an interim basis. This pivotal role will provide leadership in managing IT systems supporting the Revenues, Benefits, and Discretionary Benefits functions. The ideal candidate will play a crucial part in driving strategic technology initiatives and ensuring optimal system performance to enhance service delivery to residents and businesses.

Key Responsibilities:
- Oversee and manage all IT systems related to Revenues and Benefits, including system upgrades, patches, and security access controls.
- Lead teams responsible for system administration and government return submissions, ensuring accuracy and timely delivery.
- Maintain statutory subsidy reporting requirements, monitor expenditure, and protect the council's housing benefit subsidy.
- Foster effective relationships with third-party suppliers, manage contracts, and oversee outsourced services to ensure compliance with service-level agreements.
- Collaborate with Digital Services to coordinate system enhancements and upgrades, aligning with P/DSS, GDPR, and other mandatory requirements.
- Guide teams through digital transformation projects, developing roadmaps, and implementing new processes to drive improvements.
- Respond to statutory and local scheme requirements, implementing new processes and addressing information requests.
- Lead year-end activities for Council Tax, Business Rates, and Benefits, ensuring seamless updates and accurate reporting for financial forecasting.
- Work closely with finance teams to reconcile payments and subsidy claims, maintaining audit compliance.
- Support service delivery improvement through innovative technological solutions, including robotics and automation.

About You:
- Degree level or equivalent experience; IT reporting qualifications (e.g., QBF SQL).
- Significant expertise in managing IT systems for Revenues and Benefits, including Capita's Academy System. Familiarity with EDMS systems like NEC Enterprise is preferred.
- Strong knowledge of SQL, database management, and running bespoke queries.
- Demonstrated ability to lead and develop teams, providing motivation, supervision, and clear performance management.
- Experience in managing third-party relationships and service-level agreements.
- Proven track record in coordinating audits, managing system security, and adhering to data protection regulations.
- Skilled in delivering digital transformation and working closely with senior stakeholders to ensure readiness for technological change.
- Adept at identifying system errors, coordinating resolutions, and proactively managing system upgrades and risk mitigation.

This is an excellent opportunity for a strategic and detail-oriented professional to make a substantial impact within a local authority.

Interim Assistant Director of Culture, Customer and Residents

Location: Surrey
Salary: £600 per day (Umbrella/inside IR35)
Contract Type: Interim
Work Arrangement: Hybrid working

About the Role:
A leading local authority in Surrey is seeking an Assistant Director of Culture, Customer and Residents on an interim basis. This strategic role is critical in delivering high-quality services and shaping the council's direction to foster positive community outcomes. As a key member of the leadership team, you will be responsible for developing and executing strategies that enhance customer experiences, strengthen community engagement, and champion cultural initiatives.

Key Responsibilities:
- Provide visionary and operational leadership for service areas including Culture and Heritage, Customer Fulfilment and Experience, Neighbourhood and Community Involvement, and Community Safety.
- Develop and implement the council's Customer Improvement Strategy and Plan, ensuring high standards in customer service.
- Manage community partnerships, grants, and contracts with organizations such as local voluntary action groups and citizen advisory services.
- Oversee the delivery of arts programs and cultural strategies, including those aligned with key local initiatives.
- Drive service transformation, fostering creativity and sustainable practices to enhance service delivery within budget constraints.
- Build trusted relationships across diverse community groups, ensuring inclusive and meaningful engagement.
- Lead contract management and performance assessments to achieve effective outcomes and compliance with statutory obligations.

About You:
- Demonstrable track record in senior leadership roles involving strategic direction, contract management, and service delivery.
- Inspirational leader adept at promoting inclusivity, driving cultural change, and managing complex service areas.
- Ability to plan effectively, deliver shared outcomes, and align services with council goals.
- Experience in building partnerships within communities and engaging with stakeholders to elevate customer satisfaction.
- Proven history of service improvement and successful implementation of customer-focused strategies.
- Able to navigate financial challenges creatively and sustain high performance under evolving circumstances.

Skills and Qualifications:
- Evidence of continuous professional development.
- Strong political acumen and understanding of governance.
- Skilled in fostering relationships and collaboration across sectors.
- Commitment to equity, diversity, and sustainability in service delivery.

This role offers an exciting opportunity to lead impactful initiatives and contribute to the strategic vision of a dynamic local authority.

Resident Liaison Officer (RLO)
Location: London and Home Counties
Contract Type: Full-Time, Permanent

We are recruiting on behalf of a reputable contractor in the Repairs and Maintenance sector, seeking a dedicated Resident Liaison Officer (RLO) to join their team across London and the Home Counties. This is an excellent opportunity for a customer-focused individual passionate about making a positive difference in residents' lives.

The Role

The Resident Liaison Officer acts as the key point of contact between the contractor, residents, and scheme managers, ensuring high levels of customer satisfaction and effective communication. This role involves resolving concerns promptly, supporting vulnerable residents, and engaging with the community to maintain trust and confidence.

Key Responsibilities:

• Responding to and resolving resident concerns, complaints, and enquiries promptly and professionally.
• Maintaining and reporting on complaints logs, identifying trends, and recommending improvements.
• Visiting residents in their homes to address issues, provide updates, and ensure satisfaction with completed works.
• Arranging compensation or goodwill gestures as approved by management.
• Organising and attending consultation events, resident surgeries, and community engagement activities.
• Coordinating with the performance team to identify and support vulnerable residents.
• Producing and presenting reports, surveys, and feedback to internal teams and clients.
• Supporting sustainability initiatives and ensuring compliance with health and safety policies.

Candidate Requirements:

• Proven experience in customer engagement and improving satisfaction levels.
• A strong understanding of customer care, particularly with vulnerable residents.
• Excellent interpersonal and communication skills, with the ability to influence and resolve issues effectively.
• Proficiency in Microsoft Office Suite.
• A proactive, organised approach with the ability to manage workloads independently and as part of a team.
• A current UK driving licence and access to an Android or iOS smartphone.

• Experience working with local authorities or housing associations.
• Knowledge of reactive maintenance services.
• Familiarity with complaint handling procedures.

What's on Offer

• Holiday Entitlement: 22 days per year, increasing with service (up to an additional 5 days).
• Long Service Awards: Recognition for key milestones and continuous service.
• Perkbox Benefits: Access to a wide range of perks, including free coffees, cinema tickets, and discounts on trips away.
• Volunteer Days: One paid day per year to support a cause of your choice.

If you are a motivated, customer-focused professional with a passion for delivering outstanding service, we'd love to hear from you.

Resident Liaison Officer (RLO)
Location: London and Home Counties
Contract Type: Full-Time, Permanent

We are recruiting on behalf of a reputable contractor in the Repairs and Maintenance sector, seeking a dedicated Resident Liaison Officer (RLO) to join their team across London and the Home Counties. This is an excellent opportunity for a customer-focused individual passionate about making a positive difference in residents' lives.

The Role

The Resident Liaison Officer acts as the key point of contact between the contractor, residents, and scheme managers, ensuring high levels of customer satisfaction and effective communication. This role involves resolving concerns promptly, supporting vulnerable residents, and engaging with the community to maintain trust and confidence.

Key Responsibilities:

• Responding to and resolving resident concerns, complaints, and enquiries promptly and professionally.
• Maintaining and reporting on complaints logs, identifying trends, and recommending improvements.
• Visiting residents in their homes to address issues, provide updates, and ensure satisfaction with completed works.
• Arranging compensation or goodwill gestures as approved by management.
• Organising and attending consultation events, resident surgeries, and community engagement activities.
• Coordinating with the performance team to identify and support vulnerable residents.
• Producing and presenting reports, surveys, and feedback to internal teams and clients.
• Supporting sustainability initiatives and ensuring compliance with health and safety policies.

Candidate Requirements:

• Proven experience in customer engagement and improving satisfaction levels.
• A strong understanding of customer care, particularly with vulnerable residents.
• Excellent interpersonal and communication skills, with the ability to influence and resolve issues effectively.
• Proficiency in Microsoft Office Suite.
• A proactive, organised approach with the ability to manage workloads independently and as part of a team.
• A current UK driving licence and access to an Android or iOS smartphone.

• Experience working with local authorities or housing associations.
• Knowledge of reactive maintenance services.
• Familiarity with complaint handling procedures.

What's on Offer

• Holiday Entitlement: 22 days per year, increasing with service (up to an additional 5 days).
• Long Service Awards: Recognition for key milestones and continuous service.
• Perkbox Benefits: Access to a wide range of perks, including free coffees, cinema tickets, and discounts on trips away.
• Volunteer Days: One paid day per year to support a cause of your choice.

If you are a motivated, customer-focused professional with a passion for delivering outstanding service, we'd love to hear from you.

MMP Consultancy is seeking a Senior Building Control Surveyor to join a local authority based in Northwest London on a temporary basis for 6 months at Class 2a. Hybrid working is available but the candidate will need to have access to their own vehicle to travel to the sites within the council.

Key Responsibilities
* Assist the Senior Building Control Surveyor with managing an area and deputising for them when needed.
* Scrutinise Full Plans, Building Notices, and Regularisation Applications to ensure compliance with the Building Regulations and related legislation.
* Inspect construction sites to ensure conformity with Building Regulations.
* Advise applicants on required amendments and negotiate compliance with regulations.
* Supervise and support junior staff, ensuring continuous professional development.
* Contribute to the marketing of the Building Control Service to attract new business and expand income opportunities.
* Provide pre-application advice on complex building projects.
* Manage complex building projects, including fee negotiations and securing major development opportunities.
* Ensure that all work is documented accurately and within specified timelines.

Key Requirements
* A detailed knowledge of current Building Control procedures and legislation.
* Experience in inspecting building works and handling complex applications.
* Ability to negotiate and collaborate with developers and applicants.
* Strong communication skills, both written and verbal, for engaging with a variety of stakeholders.
* Experience in a supervisory or senior role within Building Control (desirable).
* Ability to work effectively within a team and manage competing priorities.
* Commitment to high-quality service delivery, customer care, and continuous improvement.
Qualifications
* Essential: CABE/RICS or a directly relevant degree or BTEC Higher qualification, with comprehensive Building Control experience and on the register at 2a
* Desirable: Additional qualifications or experience in complex construction techniques.