Project Manager - Healthcare Refurbishment

Resident Liaison Officer (RLO)
Location: London and Home Counties
Contract Type: Full-Time, Permanent

We are recruiting on behalf of a reputable contractor in the Repairs and Maintenance sector, seeking a dedicated Resident Liaison Officer (RLO) to join their team across London and the Home Counties. This is an excellent opportunity for a customer-focused individual passionate about making a positive difference in residents' lives.

The Role

The Resident Liaison Officer acts as the key point of contact between the contractor, residents, and scheme managers, ensuring high levels of customer satisfaction and effective communication. This role involves resolving concerns promptly, supporting vulnerable residents, and engaging with the community to maintain trust and confidence.

Key Responsibilities:

• Responding to and resolving resident concerns, complaints, and enquiries promptly and professionally.
• Maintaining and reporting on complaints logs, identifying trends, and recommending improvements.
• Visiting residents in their homes to address issues, provide updates, and ensure satisfaction with completed works.
• Arranging compensation or goodwill gestures as approved by management.
• Organising and attending consultation events, resident surgeries, and community engagement activities.
• Coordinating with the performance team to identify and support vulnerable residents.
• Producing and presenting reports, surveys, and feedback to internal teams and clients.
• Supporting sustainability initiatives and ensuring compliance with health and safety policies.

Candidate Requirements:

• Proven experience in customer engagement and improving satisfaction levels.
• A strong understanding of customer care, particularly with vulnerable residents.
• Excellent interpersonal and communication skills, with the ability to influence and resolve issues effectively.
• Proficiency in Microsoft Office Suite.
• A proactive, organised approach with the ability to manage workloads independently and as part of a team.
• A current UK driving licence and access to an Android or iOS smartphone.

• Experience working with local authorities or housing associations.
• Knowledge of reactive maintenance services.
• Familiarity with complaint handling procedures.

What's on Offer

• Holiday Entitlement: 22 days per year, increasing with service (up to an additional 5 days).
• Long Service Awards: Recognition for key milestones and continuous service.
• Perkbox Benefits: Access to a wide range of perks, including free coffees, cinema tickets, and discounts on trips away.
• Volunteer Days: One paid day per year to support a cause of your choice.

If you are a motivated, customer-focused professional with a passion for delivering outstanding service, we'd love to hear from you.

Resident Liaison Officer (RLO)
Location: London and Home Counties
Contract Type: Full-Time, Permanent

We are recruiting on behalf of a reputable contractor in the Repairs and Maintenance sector, seeking a dedicated Resident Liaison Officer (RLO) to join their team across London and the Home Counties. This is an excellent opportunity for a customer-focused individual passionate about making a positive difference in residents' lives.

The Role

The Resident Liaison Officer acts as the key point of contact between the contractor, residents, and scheme managers, ensuring high levels of customer satisfaction and effective communication. This role involves resolving concerns promptly, supporting vulnerable residents, and engaging with the community to maintain trust and confidence.

Key Responsibilities:

• Responding to and resolving resident concerns, complaints, and enquiries promptly and professionally.
• Maintaining and reporting on complaints logs, identifying trends, and recommending improvements.
• Visiting residents in their homes to address issues, provide updates, and ensure satisfaction with completed works.
• Arranging compensation or goodwill gestures as approved by management.
• Organising and attending consultation events, resident surgeries, and community engagement activities.
• Coordinating with the performance team to identify and support vulnerable residents.
• Producing and presenting reports, surveys, and feedback to internal teams and clients.
• Supporting sustainability initiatives and ensuring compliance with health and safety policies.

Candidate Requirements:

• Proven experience in customer engagement and improving satisfaction levels.
• A strong understanding of customer care, particularly with vulnerable residents.
• Excellent interpersonal and communication skills, with the ability to influence and resolve issues effectively.
• Proficiency in Microsoft Office Suite.
• A proactive, organised approach with the ability to manage workloads independently and as part of a team.
• A current UK driving licence and access to an Android or iOS smartphone.

• Experience working with local authorities or housing associations.
• Knowledge of reactive maintenance services.
• Familiarity with complaint handling procedures.

What's on Offer

• Holiday Entitlement: 22 days per year, increasing with service (up to an additional 5 days).
• Long Service Awards: Recognition for key milestones and continuous service.
• Perkbox Benefits: Access to a wide range of perks, including free coffees, cinema tickets, and discounts on trips away.
• Volunteer Days: One paid day per year to support a cause of your choice.

If you are a motivated, customer-focused professional with a passion for delivering outstanding service, we'd love to hear from you.

MMP Consultancy is seeking a Senior Building Control Surveyor to join a local authority based in Northwest London on a temporary basis for 6 months at Class 2a. Hybrid working is available but the candidate will need to have access to their own vehicle to travel to the sites within the council.

Key Responsibilities
* Assist the Senior Building Control Surveyor with managing an area and deputising for them when needed.
* Scrutinise Full Plans, Building Notices, and Regularisation Applications to ensure compliance with the Building Regulations and related legislation.
* Inspect construction sites to ensure conformity with Building Regulations.
* Advise applicants on required amendments and negotiate compliance with regulations.
* Supervise and support junior staff, ensuring continuous professional development.
* Contribute to the marketing of the Building Control Service to attract new business and expand income opportunities.
* Provide pre-application advice on complex building projects.
* Manage complex building projects, including fee negotiations and securing major development opportunities.
* Ensure that all work is documented accurately and within specified timelines.

Key Requirements
* A detailed knowledge of current Building Control procedures and legislation.
* Experience in inspecting building works and handling complex applications.
* Ability to negotiate and collaborate with developers and applicants.
* Strong communication skills, both written and verbal, for engaging with a variety of stakeholders.
* Experience in a supervisory or senior role within Building Control (desirable).
* Ability to work effectively within a team and manage competing priorities.
* Commitment to high-quality service delivery, customer care, and continuous improvement.
Qualifications
* Essential: CABE/RICS or a directly relevant degree or BTEC Higher qualification, with comprehensive Building Control experience and on the register at 2a
* Desirable: Additional qualifications or experience in complex construction techniques.