Service Charge Officer (Remote Working)

MMP Consultancy are looking for a HR Administrator to join an excellent organisation in East London on a Permanent basis!

Responsibilities include:

• Efficiently dealing with all HR Admin related matters
• Create letters and contracts of employment and send via Docusign
• Write and send letters for any HR related topic
• Recording and save accurately information in the employees' files

• Ensure accuracy and timeliness of administration and provision of advice in relation to changes, or otherwise, of employee terms and conditions of employment, in line with departmental working procedures.

Please send me your most up to date CV and I will give you a call at my earliest convenience!

MMP is currently recruiting for a Multi Trade Carpenter to join a Social Housing contractor based in South and North London on a temporary to permanent basis, offering £25.89 p/h Umbrella Van & Fuel Card

The successful Trades Operative will be required too:

• Complete repairs and maintenance within occupied and void properties as well as associated works
• Be customer focused
• Work towards tight deadlines
• Have social housing experience

Pay Rate:

• £25.89ph (Umbrella)

Hours:

• 39 hours per week (Mon to Fri)

Qualifications Required:

• Recognised trade qualification i.e. City and Guilds/ NVQ (certificate must be available to provide)
• Asbestos Awareness (may be completed anytime prior to start date)
• Basic DBS Check

You will be supplied with:

• A van (Full UK Manual Driving License Required, maximum 6 points)
• Fuel card
• PDA System

MMP Consultancy are looking to recruit a Resident Liaison Officer to work for a National Contractor on an Permanent Basis, in Oldbury.


We are looking for an enthusiastic professional to play a pivotal role in supporting the delivery of works programmes. Working closely with Contract Managers you will assist in resident consultation and involvement.

Responsibilities:

• Attend Resident Surgeries and assist vulnerable people reporting repairs, keep residents and scheme managers up to date on progress
• Organise consultation events and attend meetings as required
• Identify vulnerabilities relating to individual residents and liaise with client's housing officers or support services where necessary.
• Work with the Performance Team to ensure and identified vulnerabilities are accurately recorded within the organisations systems.
• Investigate, register all complaints and report in accordance with company and client procedures. Ensure all MP, Councillor enquiries and complaints are investigated and resolved efficiently and within target and advising residents and clients of their outcomes

Ideal Candidate:

• Present previous experience of working within Social Housing or Local Authority
• Resident Liaison/Community Engagement capacity
• Experience of handling challenging and complex situations
• An effective communicator at all levels, you will be able to work proactively and independently to deliver on tight timescales

MMP Consultancy are looking for a Service Charge Officer to join a fantastic Housing Association based in East London.

Duties:
* Carry out an audit of every scheme validating the services residents benefit from against service chargeable cost headings and costs applied within the system
* Document the results of the audit in the service register against each scheme / property creating a true and accurate master record of services each property benefits.
* Review lease provisions to ensure service costs are permitted under the lease and the costs are appointed correctly
* Prepare service charge schedules for each property including service charge estimates and final accounts
* Process adjustments to service charges in respect of variable charges
* Lead on production and distribution of service charge related correspondence to the residents
* charge queries from residents and other stakeholders
* Be involved in the process of setting up service charges for new schemes
* Liaise with the auditors on the inspection of service charge accounts
* Produce quarterly management accounts for service-chargeable cost elements to enable early detection of errors and monitoring service charge expenditure on an ongoing basis
* Process weekly rent debit including changes to tenancy/unit details
* Post and deal with rent receipts, adjustments, write offs/ins and rent/housing benefit refunds.
* Process the annual direct debits increases based on the annual rent increases.
* Reconcile rent control accounts

Experience Required:
* Experience of calculating rents and setting service charges within a Social Housing environment
* Sound knowledge of legal and regulatory requirements around Rent and Service Charges
* Experience of using a service charge and/or finance system
* Must hold a valid driving licence and have access to a vehicle

MMP Consultancy is currently seeking a Data Administrator to join a fantastic Local Authority based in East London.

Duties Include:

• Leading on all areas of data input, capture, storage, and development.
• Provide a consultative service to all internal and external customers around data and IT systems management.

Requirements:

• Excellent communication skills and great attention to detail.
• Able to work under pressure and to tight deadlines.
• Advanced Data Input and Administration skills.
• Previous experience of working within a social housing or maintenance organisation would be desirable.

MMP Consultancy are seeking a Senior Project Manager with a North London organisation, the role will pay circa £585 per day LTD.

About the role

Title: Senior Project Manager
Rate: £585 day (Inside IR35) neg.
Client: Local Authority
Location: North London
Contract: 9 months min.
Hybrid: 4 days per week (1-2 days on site, 1 day in office)
Attendance of weekly and monthly meetings, in person.

Key Duties:

• Lead and project manage a portfolio of major capital investments works to Haringey council's housing stock, ensuring successful delivery and that contract conditions are complied with, that budgets and timetables are adhered, that high-quality standards and value for money are provided and that statutory, regulatory and Council requirements are always delivered.
• Lead a team of project managers and consultants responsible for the delivery of a range of projects within the housing capital investment programme of up to £20m p.a. Provide effective leadership, support and motivation and ensure the team are recruited, trained, managed, appraised and developed in accordance with internal and statutory procedures in an effective and sensitive manner.
• Accountable for the successful delivery of all projects within your portfolio, monitoring project performance through Key Performance Indicators (KPIs), project spend and other management and project information and prepare regular, ad-hoc and end of year reports for project and Asset Management teams, boards, senior managers and others and attend board and committee meetings as required.
• Ensure high standards of project administration are always maintained, that comprehensive, accurate, up to date project documents are maintained to the required standards on all projects managed by the team including but not limited to project documentation, project budgets and project cash flow forecasts.
• Lead on the development and delivery of all projects related resident engagement and communication plans, achieve high levels of resident satisfaction and attend resident meetings and liaise with individual residents ensuring that residents are kept fully always informed.
• Proactively collaborate closely with colleagues across Housing and the Council, members, internal and external stakeholders to ensure a holistic approach to the delivery of works and services to residents and that the interests of the council and of residents are protected.
• Ensure compliance with all regulatory and statutory requirements, contractual requirements, quality standards and Council governance policies, processes and procedures always and that there are robust monitoring and change control mechanisms are in place.
• Manage and take responsibility for the resolution of members enquiries, complaints, ombudsman enquiries, freedom of information, data protection issues and leaseholder and tenant requests.
• Ensure compliance with all leaseholder legislation, produce detailed Section 20 notices for the works that will be undertaken, ensure leaseholder consultation is effectively managed.
• Lead on the contract management and procurement of works and services contracts to support the delivery of the Housing capital investment programme, implement a robust contract management framework and resolve any contractual and legal disputes and ensure value for money at all times.

Key Skills:

Project management - evaluate effectiveness of contracts and consultants used and make recommendations or changes as required.
Procurement - Use of tendering, framework and partnering contracts, framework consultants and full OJEU (where applicable) procedures and to lead groups to achieve efficiency and cost improvements.
Contract management - oversee contracts and procurement processes, ensuring all works are delivered in line with agreed terms and conditions. Manage Quality Control issues in consultation with sub consultants and make appropriate recommendations for change.
Budget control - develop and manage project budgets, ensuring cost-effective solutions and financial accountability.
Internal and external stakeholder engagement - liaise with residents, contractors, and other stakeholders to ensure clear communication and successful project outcomes. Lead/attend meetings with stakeholders as appropriate, preparing briefing notes, presentations or reports as appropriate.
Health and Safety - oversee health & safety compliance on all projects, implementing best practice and risk management strategies.
Reporting - provide regular updates and reports to senior management on project progress, risks, and performance.

Experience / Qualifications:

* Extensive knowledge of the capital projects industry within social housing.
* Building background with a suitable qualification or demonstrated experience.
* Communication skills that will enable consistent and quality communication between staff, contractors and potentially residents.
* Strong organisational skills to ensure that appointments are met, orders are raised, and work is scheduled efficiently.
* IT knowledge and experience, with demonstrated background in raising orders, checking repair order histories and basic skills in Microsoft packages.
* Use of appraisal system desirable.