Community Safety Officer

Temporary Accommodation Procurement Manager - Local Authority, London - Day Rate: £350 Umbrella

We are recruiting for a Temporary Accommodation Procurement Manager to work with a Local Authority client in London. This is a fantastic opportunity to lead a dynamic team within the Allocations & Lettings department, managing procurement and the delivery of temporary accommodation services.

Role Purpose:

• Oversee the procurement and management of temporary accommodation, ensuring properties meet legal, health & safety standards.
• Build and maintain effective relationships with property providers and stakeholders to secure and renew suitable accommodation.
• Manage voids, repairs, and landlord liaison, ensuring timely lettings and tenancy management.
• Lead on contract management, ensuring supplier compliance, cost-efficiency, and rigorous performance monitoring.
• Work with internal teams to address homelessness and move clients into permanent or alternative housing solutions.

Key Responsibilities:

• Manage the procurement of temporary accommodation across a range of property types, ensuring compliance with legislation and council standards.
• Monitor contracts with suppliers, including negotiating leases, handling renewals, and ensuring effective property maintenance.
• Collaborate with finance teams to manage budgets, ensuring cost-effective procurement and minimising expenditure on temporary housing.
• Support innovative initiatives to increase affordable housing supply and manage 'move-on' programs to reduce reliance on temporary accommodation.
• Liaise with landlords and the Council's anti-fraud team to prevent fraudulent activity within the temporary accommodation sector.

Qualifications & Skills:

• Proven experience in temporary accommodation procurement and management.
• Strong leadership skills with experience managing teams in a housing environment.
• In-depth knowledge of housing law, particularly around homelessness, tenancy management, and landlord-tenant legislation.
• Excellent communication skills, both verbal and written, with the ability to work effectively with a range of stakeholders, including property providers, legal teams, and council members.
• Ability to manage budgets and deliver cost-saving initiatives.
• Strong organisational skills, with the ability to meet deadlines and manage multiple tasks in a fast-paced environment.

This role offers an excellent opportunity for an experienced procurement / accommodation acquisition professional to lead a critical service, with the chance to make a real impact on housing delivery in London.

Service Charge Analyst (Temporary Contract)

Contract: 12-week initial contract, with potential for extension or permanent
Working Arrangement: Hybrid - 3 days in the office
Pay Rate: £20.88 per hour PAYE or £27.45 per hour Umbrella

About the Role:
We are seeking a highly organised and analytical Service Charge Analyst to join a well-respected housing association on a temporary basis. This role offers an initial 12-week contract with the possibility of extension or transitioning into a permanent position. You will play a key role in the service charge actuals and budget-setting process by producing detailed financial analysis, resolving exceptions, and liaising with internal stakeholders.

Key Responsibilities:
- Produce thorough analysis of actual expenditure and estimate future costs for service charge budgets.
- Calculate provisions for replacement and refurbishment requirements.
- Review and verify contracts and allocate costs to the correct schemes.
- Resolve any exceptions within schemes and monitor spend variances.
- Investigate and resolve issues related to invoice coding, apportionment, and the accuracy of logged data.
- Liaise with internal stakeholders to gather supporting documentation, such as invoices and contracts.
- Check the integrity of account data and analyse variances, ensuring accurate statements are prepared and approved.
- Use multiple systems to extract budget and actual data.
- Respond to customer enquiries, investigating and escalating issues using case management techniques.

Requirements:
- Experience in service charge analysis, ideally within housing associations or property management.
- Strong financial and data analysis skills, with the ability to monitor and resolve budget variances.
- Excellent attention to detail, particularly with contract checking and cost allocation.
- Good communication skills for liaising with internal stakeholders and handling customer enquiries.
- Ability to navigate and work across multiple financial systems.

Why Join?
- Hybrid working for better work-life balance.
- Opportunity for the role to be extended or become permanent.
- Competitive hourly rates: £20.88 PAYE or £27.45 Umbrella.
- Be part of a team that directly contributes to providing vital housing services.

Apply Now:
If you have strong analytical skills and experience in service charge analysis, this could be a great opportunity to make a real impact in a dynamic housing association.

Are you passionate about making a real impact in resident services? We're looking for a dynamic Resident Services Operations Manager to support our management team and drive forward critical projects that ensure the successful implementation of major changes to our ways of working.

Key Responsibilities:
- Lead the delivery of projects supporting resident satisfaction and operational excellence.
- Spearhead initiatives such as income generation (garages, parking, community centres) and value for money strategies.
- Collaborate with stakeholders, including residents, councillors, and service teams, to ensure service improvements and innovation.
- Develop effective communication strategies to keep stakeholders updated on progress and challenges.
- Conduct in-depth research, prepare policy recommendations, and propose innovative approaches to service delivery.

About You:
- Expert knowledge of housing management, legislation, and resident consultation best practices.
- Experience in project management, driving operational improvements, and delivering value for money initiatives.
- Skilled in working collaboratively with residents, teams, and senior managers to overcome barriers and deliver results.
- Strong analytical, communication, and problem-solving skills focusing on delivering creative, cost-effective solutions.

This role is a fantastic opportunity to lead change and contribute to the success of resident services. If you're a strategic thinker passionate about housing and project management, we'd love to hear from you!

Job Opportunity: Resident Services Project Manager
Contract: Interim

#HousingJobs #ProjectManagement #ResidentServices

Resident Engagement Manager - Local Authority, London

About the Role:
We are looking for an experienced Resident Engagement Manager to support a building envelope project in London. This role focuses on resident relocations, stakeholder engagement, and day-to-day operational management to ensure minimal disruption during construction works across five residential towers. You will play a key role in ensuring residents' safety, comfort, and well-being while overseeing relocations and coordinating the post-construction aftercare process.

Key Responsibilities:
- Lead and coordinate the temporary relocation of residents to alternate accommodations.
- Ensure logistical support, resident communication, and contract management are executed smoothly.
- Act as the main point of contact for residents, addressing concerns and providing regular updates.
- Oversee aftercare visits following major works, identifying and documenting defects for contractors to resolve.
- Monitor quality, manage performance, and ensure issues are addressed promptly.
- Attend programmed aftercare visits to assess the completion status in each home.
- Collaborate with contractors to ensure residents' preferences are captured and communicated before the start of works.
- Coordinate void works, managing utilities, telecoms, and preparatory tasks for vacant units.
- Lead efforts for pest control, damp & mould resolution, decluttering, and mechanical & electrical repairs in collaboration with contractors.
- Oversee additional services, including road closures and service adjustments.
- Ensure strict adherence to health and safety regulations throughout the project, conducting regular safety checks in collaboration with contractors.
- Prioritise residential safety during ongoing works.
- Maintain accurate project documentation, including contracts, relocation agreements, and aftercare reports.
- Ensure compliance with project standards and client documentation requirements.
- Assist with additional project activities such as document control, inspections, and resident engagement.
- Attend handover meetings to ensure that all project deliverables are accurately documented, and all snags are addressed.
- Act as the liaison between residents, contractors, and the project team, ensuring regular communication and progress updates.
- Address resident concerns promptly and work to resolve any issues that impact the project or residents' well-being.

About You:
The ideal candidate will have experience in operations or construction management within a residential or property management environment. Experience with resident relocations and engagement is highly desirable, along with strong communication, organisational, and problem-solving skills.

Essential Skills:
- Ability to manage resident relocations and coordinate with contractors effectively.
- Strong understanding of health and safety regulations, building codes, and compliance standards.
- Ability to work independently and within a team in a fast-paced environment.
- Excellent stakeholder management skills and a proactive approach to problem-solving.
- Willingness to work flexibly, including out-of-hours or weekends, to meet project demands.

This is a great opportunity for a proactive manager who is passionate about delivering high-quality services and improving the resident experience during a large-scale construction project.

Housing Officer (Supported Housing) - Local Authority, London

We are seeking a Housing Officer to join a London local authority. Working as part of the Sheltered Housing team, you will be responsible for delivering enhanced tenancy and estate management services to improve the quality of life for older and vulnerable residents.

Key Responsibilities:

• Deliver a comprehensive housing management service for sheltered housing residents, ensuring they can maintain their tenancy and access necessary housing and support services.
• Conduct regular monitoring and inspection of sheltered housing schemes to ensure communal areas are safe, clean, and well-maintained, and residents' needs are considered during planned maintenance.
• Assist residents who are less able to report repairs and coordinate a handyman service for a more tailored response to their needs.
• Promote and facilitate social activities within the housing scheme to improve residents' quality of life, while overseeing the use of communal lounges and guest rooms.
• Oversee the rehousing process, working closely with the voids team to ensure properties are ready, conducting viewings, and managing the sign-up of new tenants.
• Manage tenancy processes including sign-ups, changes, successions, and terminations. Identify breaches of tenancy and raise concerns with the sheltered housing manager for further investigation.
• Proactively manage rent accounts, alerting tenants to arrears, offering payment advice, and providing assistance with benefit claims. Issue notices and assist with possession processes where necessary.
• Ensure adherence to health and safety regulations, including responding to emergencies and safeguarding concerns in accordance with council policies.
• Maintain accurate records, track service performance, and contribute to service improvements through regular data reporting.

Experience, Knowledge & Qualifications:

• GCSE A-Level or NVQ Level 3 or equivalent experience.
• A housing qualification is desirable but not essential.
• Thorough understanding of housing management, particularly sheltered housing.
• Knowledge of housing legislation, health and safety, and safeguarding practices.
• Familiarity with assistive technologies (e.g. falls detectors, medication alerts) is advantageous.
• Experience working with older and vulnerable customers in a housing management setting.
• Proven experience in tenancy management, rehousing, and rent account management.
• Experience working in a performance management framework, reporting on KPIs.

Key Skills:

• Excellent communication and customer care skills, with the ability to engage effectively with vulnerable residents.
• Strong organisational and problem-solving skills, able to manage multiple tasks under pressure.
• Self-motivated, flexible, and decisive with a commitment to delivering high-quality services.
• Proficiency in using IT systems to maintain records and monitor service delivery.

Additional Information:

• Enhanced DBS check is an essential requirement for this role

This is a fantastic opportunity to make a difference in sheltered housing services, improving the lives of vulnerable and elderly residents while ensuring the smooth running of schemes.

Housing Manager - £34 per Hour Umbrella (Temporary Contract)

Are you a proactive leader with a passion for housing management? We're looking for a skilled Housing Manager to lead a dedicated team in delivering high-quality neighbourhood services.

What You'll Do:

Manage a team of Housing Officers and Assistants to deliver effective neighbourhood services, ensuring compliance with tenancy agreements and promoting resident satisfaction.

Build strong relationships with local stakeholders and community groups to foster safe and sustainable communities.

Oversee tenancy checks, estate inspections, and the voids process to maintain high standards and efficient use of housing stock.

Implement robust strategies to tackle anti-social behaviour, working closely with community safety partners.

Monitor key performance indicators, manage budgets, and drive continuous service improvements.

What You'll Bring:

Essential Skills & Experience:

Proven experience in managing neighbourhood services within a social housing setting.

Strong leadership and team management skills.

In-depth knowledge of housing legislation and best practices.

Excellent communication skills, with the ability to present complex information clearly.

Desirable Skills:

Degree or equivalent qualification in housing, or relevant professional experience.

Proficiency in Microsoft Office, especially Excel and PowerPoint.