Housing Assistant

MMP Consultancy are looking to recruit a Community Liaison Manager on a Temporary basis, based in North West London.

As a Community Liaison Manager, you will be the primary point of contact between the organisation and the local communities where the new developments are situated. Your role is to foster positive relationships with residents, local authorities, schools, and other stakeholders, ensuring the developments integrate seamlessly into existing communities.

Main Responsibilities:

• Develop and implement comprehensive community communication plans for each development, acting as the "face" of the organisation to residents and stakeholders.
• Establish and maintain positive relationships with key community figures, including local councillors, MPs, and local authority officers.
• Create and adapt Community Development Plans for each project, aligning them with project goals and evaluating the outcomes and impacts.
• Support new residents' transition into the community by connecting them with local groups, clubs, and societies to foster a sense of belonging.
• Organise events and initiatives that promote community development and enhance our organisation's reputation within the community.
• Develop and manage project budgets effectively.
• Work closely with our charitable foundation to leverage their resources and expertise, ensuring the developments provide top-tier training and support to the communities.

Experience Required:

• Friendly, approachable, and professional, with a talent for building and maintaining relationships.
• Highly organised and systematic, with a strong attention to detail.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Excellent written and verbal communication skills, including experience in delivering presentations.
• Innovative thinker with a proactive approach to identifying and addressing challenges.
• Adaptable and willing to go the extra mile to achieve project objectives.
• Demonstrated experience in community development and liaison activities, with a solid understanding of the property and construction industries.

I am currently recruiting for a Housing Officer to join an excellent organisation in South East London on a Permanent basis.

Key responsibilities:

• Tenant Involvement.
• Voids and Arrears management including representing the organisation in court
• Lettings and Allocations including transfers and mutual exchanges
• Estate Management
• Dealing with Anti Social Behaviour, neighbourhood nuisance and any form of harassment often working in conjunction with the councils Anti - social behaviour team.
• Encouraging tenant participation
• Dealing with Complaints
• Work Closely with the rest of the operational team to facilitate an effective and joint up working approach with respect to the delivery and services to residents

Please send me your most up to date CV if this is of interest to yourself.

Income Officer

Location: London
Salary: £29.05 per hour Umbrella
Contract Type: Temporary

About the Role

We are working on behalf of a London-based local authority to recruit a Income Officer. This is an excellent opportunity to manage a designated patch of properties, ensuring rental income is maximised while providing outstanding customer service. The successful candidate will be responsible for handling rent accounts, minimising arrears, and supporting tenants to sustain their tenancies.

Key Responsibilities

• Manage a portfolio of rent accounts, serving as the first point of contact for tenants regarding rental payments, arrears, and financial support.
• Maximise income collection through early intervention, direct engagement, and proactive communication, including phone calls and home visits.
• Ensure compliance with the council's escalation procedures and statutory requirements related to rent arrears.
• Establish and monitor rent repayment agreements while maintaining a customer-focused approach.
• Advise tenants on Housing Benefit, Universal Credit, and other financial assistance to optimise income collection and mitigate financial risks.
• Work collaboratively with internal teams and external agencies, including debt advice services, social care teams, and legal professionals.
• Prepare and submit court documentation, attend possession hearings, and provide support for evictions when necessary.
• Provide training and guidance to new team members, interns, and colleagues on best practices and income recovery strategies.
• Maintain accurate financial records and prepare reports on rental income and arrears management.
• Represent the Income Team at resident association meetings, including occasional evening events.
• Promote Direct Debit payments and assist with financial inclusion initiatives.

What We Are Looking For

The ideal candidate will demonstrate:

• A strong knowledge of housing and welfare legislation, including the court pre-action protocol and Welfare Reform.
• Experience in income management within a social housing setting, including debt recovery and financial support services.
• Excellent negotiation and communication skills to engage with tenants and external stakeholders effectively.
• Experience in working with vulnerable residents and the ability to identify and implement tailored financial solutions.
• Proficiency in IT systems, including housing management software and financial databases.
• A customer-focused approach with a commitment to improving resident satisfaction and tenancy sustainment.
• Strong organisational skills, attention to detail, and the ability to work both independently and as part of a team.

MMP Consultancy are looking to recruit a Marketing Coordinator to join an excellent organisation in Essex on a Permanent basis.

Key responsibilities:

• Coordinating marketing activities for new developments in line with sales strategies and budgets
• Managing marketing materials - including brochures, websites, signage, CGI renders, adverts, social media content, and more
• Overseeing the setup of stunning sales offices and show homes, including interior design, signage, and landscaping
• Supporting digital marketing strategies and ensuring all online platforms, including Rightmove and WhatHouse, are up-to-date
• Managing photography and videography for pre-launch promotions, international sales, and ongoing marketing efforts
• Coordinating PR campaigns, social media storytelling, and advertising to elevate the Hill brand
• Ensuring all marketing activities stay within budget while maximizing impact
• Supporting international sales exhibitions and logistics

MMP Consultancy are looking to recruit a Resident Liaison Officer to work for a National Contractor on an Ongoing Basis, based in the West Midlands.

We are looking for an enthusiastic professional to play a pivotal role in supporting the delivery of works programmes. Working closely with Contract Managers you will assist in resident consultation and involvement.

Responsibilities:

• Assisting in the management of resident consultation and involvement in planned works programmes, minimising disruption to residents whilst helping to ensure that the programme does not fall behind schedule and costs remain within budget
• Developing and delivering effective communication with residents, liaising closely with contractor staff to assist in the smooth running of the programmes and the ongoing building management
• Contribution to community engagement plans and initiatives to counter joblessness and financial exclusion

Ideal Candidate:

• Present previous experience of working within Social Housing or Local Authority
• Resident Liaison/Community Engagement capacity
• Experience of supporting planned works programmes
• Experience of handling challenging and complex situations
• An effective communicator at all levels, you will be able to work proactively and independently to deliver on tight timescales

MMP Consultancy are looking to recruit a Corporate Administrator to join an excellent Housing

Association in South London on a temp to perm basis.

Key Responsibilities:

• Provide full administrative support to the Directors and support to the PA to the Chief Executive, including arranging meetings and managing email enquiries.
• Take minutes at Senior Management, Board and Committee meetings.
• Assist with organizing corporate events, such as Board/Committee meetings, scheme openings.
• Assist with special projects (e.g. communication updates, mailouts).
• Take responsibility for self-development, attending training, supervision, appraisals, team meetings and staff conferences as required.
• Proven background in administrative work for senior level managers in an office or similar.
• Experience of maintaining efficient records such as minutes and rolling action logs and managing information systems.
• Experience of minute-taking provided at a senior level.
• Extensive knowledge of MS Office.
• Ability to work to deadlines and manage multiple tasks.
• Able to communicate effectively with a wide range of people (verbally and in writing)
• Able to plan, organise and prioritise
• Excellent IT skills (Word, Outlook, Sharepoint)