Interim Head of Resident Engagement

MMP Consultancy are looking to recruit Resident Liaison Officers to work for a National Contractor on an Ongoing Basis, based in South East London.

We are looking for an enthusiastic professional to play a pivotal role in supporting the delivery of works programmes. Working closely with Contract Managers you will assist in resident consultation and involvement.

Responsibilities:
* Assisting in the management of resident consultation and involvement in planned works programmes, minimising disruption to residents whilst helping to ensure that the programme does not fall behind schedule and costs remain within budget
* Developing and delivering effective communication with residents, liaising closely with contractor staff to assist in the smooth running of the programmes and the ongoing building management
* Contribution to community engagement plans and initiatives to counter joblessness and financial exclusion

Ideal Candidate:
* Present previous experience of working within Social Housing or Local Authority
* Resident Liaison/Community Engagement capacity
* Experience of supporting planned works programmes
* Experience of handling challenging and complex situations
* An effective communicator at all levels, you will be able to work proactively and independently to deliver on tight timescales

Interim Assistant Director of Housing Management

Location: London
Salary: £600-£700 per day (Umbrella/inside IR35)
Work Arrangement: Hybrid working, with 3 days per week in the office.

The Role:
We are recruiting for an Assistant Director of Housing Management to join a London-based local authority on an interim basis. This role requires a highly skilled leader to oversee critical housing services, ensuring exceptional service delivery to residents and leading teams across various operational areas.

Key Responsibilities:
- Provide strategic leadership to housing management services for 17,000 homes (both leasehold and general needs), maintaining high standards and prioritising resident satisfaction.
- Drive the development and implementation of the Council's housing strategies, including areas such as Neighbourhood Services, Homelessness Prevention, Supported Housing, Allocations, and Financial Inclusion.
- Ensure effective budget management and value for money across all services.
- Promote continuous improvement and cultural change to establish a high-performing, resident-focused service.
- Lead on policy interpretation and ensure services comply with all relevant legislative frameworks.
- Build and maintain positive relationships with stakeholders, including resident forums, internal teams, and external partners.
- Oversee the management of contracted services and ensure strong procurement practices.
- Support and develop staff through mentoring, coaching, and training initiatives.
- Provide comprehensive and timely briefings to senior leadership and elected members.

About You:
- Proven leadership in housing management with a track record of managing large-scale operations.
- Experience with strategy development and service transformation.
- Strong financial acumen and experience managing substantial budgets.
- Ability to foster collaborative relationships with diverse stakeholders and work in politically sensitive environments.
- Thorough understanding of the regulatory landscape of social housing and relevant legislation.
- Excellent communication and influencing skills.
- Demonstrated ability to manage teams effectively, drive change, and uphold high performance standards.
- Degree-level education or equivalent professional development.

This is an opportunity for a driven leader to make a meaningful impact in housing management and play a pivotal role in shaping the delivery of vital services. If you have the expertise and experience required, we encourage you to apply for this interim position.

Please note, due to the urgency of this vacancy, we are seeking applicants who are immediately available or with short notice periods.

Interim Housing Manager Opportunity - London

We're seeking an experienced Housing Performance Manager to join a local authority in London on an interim contract, working in a hybrid capacity. This role offers an excellent hourly rate of £34.95 per hour (Umbrella) and provides the opportunity to make a real impact in the community.

Key Responsibilities:
- Lead and manage a team of Housing Patch Managers, ensuring high-quality, resident-focused tenancy management.
- Oversee tenancy agreements and ensure compliance with relevant housing legislation.
- Drive performance improvements and ensure KPIs are consistently met.
- Collaborate with internal and external partners to deliver a customer-centric housing service.
- Tackle complex housing issues, including ASB, rent arrears, and tenancy sustainment, with early intervention and effective case management.
- Ensure tenant satisfaction remains a key priority, promoting a solutions-focused culture.

Requirements:
- Strong knowledge of housing law and regulatory requirements.
- Proven experience in managing housing teams and complex casework.
- Excellent leadership and communication skills.
- Ability to work in a fast-paced environment, managing competing priorities.
- Commitment to equality, diversity, and inclusion.

This is a fantastic chance for a seasoned housing professional to contribute to a dynamic team and make a tangible difference in residents' lives.

Location: Hybrid role (London, with flexible working)
Contract: Interim
Rate: £34.95 per hour (Umbrella)

#HousingManager #InterimContract #HousingPerformance #LocalAuthorityJobs

Job Title: Leasehold Officer
Location: West London (Hybrid)
Contract Type: Temporary, Full-time
Hourly Rate: £25.19 per hour (Umbrella)

About the Role:
We are seeking an experienced Leasehold Officer to join a local authority based in West London on a temporary contract. This full-time role offers hybrid working, providing flexibility to work remotely for part of the week. You will be responsible for delivering a range of services to leaseholders and freeholders, ensuring compliance with legal and policy requirements while supporting the council's Resident Services division.

Key Responsibilities:
- Manage leaseholder services, including statutory consultations, service charge calculation, billing, and income recovery.
- Handle leasehold assignments, Right-to-Buy applications, and queries related to major works.
- Administer and enforce lease conditions, including addressing breaches such as ASB.
- Conduct service charge income management, arrears recovery, and handle escalated legal actions.
- Collaborate with internal teams (e.g., legal, asset management) and external stakeholders to ensure effective leasehold management.

Candidate Requirements:
- Strong knowledge of leasehold and property management legislation, including the Commonhold & Leasehold Reform Act 2002 and Landlord & Tenant Act 1985.
- Experience managing service charge billing, major works consultations, and arrears recovery.
- Excellent communication skills and a customer-focused approach.
- Attention to detail and the ability to work independently, balancing conflicting priorities.
- Previous experience working in local authority or housing association environments is highly desirable.

If you are a motivated and experienced Leasehold Officer, apply today!

MMP Consultancy are looking for a Housing Support Officer to join a wonderful Housing Association in East London.

Key Responsibilities:

* Work as part of a team providing a high quality housing service that meets the needs of residents and is delivered in accordance with the Corporate Objectives and Team Plan.
* Provide routine administrative support to the Local Neighbourhood Centre including the opening and distribution of post, general photocopying and stationery management.
* Update and maintain the correspondence register and chase up any outstanding responses.
* Dealing with routine enquiries in a sensitive and efficient way including relaying to residents information held on the repairs system and other systems within the office.
* Taking accurate messages for other members of staff and forwarding them on via email in a timely manner. This would include forwarding on enquiries and messages to all staff.
* Support a more experienced officer on reception duties in order to gain knowledge and experience.
* Communicate and liaise regularly with tenants and leaseholders and their representatives associations.
* Support the Neighbourhood Housing Manager in monitoring activities and services including the production and or the analysis of data.
* Ensure that all allocated duties are carried out in compliance with our Health & Safety policy, Financial Regulations, Standing Orders and other procedures.
* Undertake project work specific to your areas of responsibility as and when required.
* To be responsible for the counter and reception area, ensuring that it is tidy and welcoming and that leaflets and available material are up to date and displayed.

Skills & Knowledge:

* Knowledge and understanding of the role of a Local Neighbourhood Housing Office
* Well developed communication skills both written and verbal to deal effectively and professionally with tenants, leaseholders, contractors, managers and staff.
* Well developed IT skills (including Work, Excel and Ideally Orchard)
* Ability to manage a number of complex tasks simultaneously
* Ability to follow and record complex procedures and processes accurately

MMP Consultancy are looking to recruit a Resident Liaison Officer on a permanent basis in Essex.

* Proactively respond to expressions of dis- satisfaction at the initial stage, preventing escalation wherever possible.
* Investigate, register all complaints and report in accordance with company and client procedures. Ensure all MP, Councillor enquiries and complaints are investigated and resolved efficiently and within target and advising residents and clients of their outcomes
* Maintain the Company's complaint log and use the information to report on trends including the lessons learnt and how to improve our service
* Visit and meet residents in their homes, when required or requested, dealing with their needs and queries ensuring they are kept informed at all times
* Make appointments for further works, if required, and ensure these are carried out and completed to the resident's satisfaction
* Arrange compensation or goodwill gestures if required, all to be agreed and approved by the Customer Service Manager / Divisional Manager
* Respond to expressions of dis-satisfaction received from residents via the text message service within agreed timescales and ensure the issues are addressed
* Ensure resident telephone surveys are carried out and recorded, with the appropriate action taken regarding feedback. Provide a monthly report detailing the findings of the surveys and actions taken to address any issues or problems that have arisen
* Attend monthly contract meetings and supply relevant reports