You can view related vacancies or set-up an email alert notification when similar jobs are added to the website below.
Job Description
MMP Consultancy are looking to recruit a Resident Liaison Officer on a temporary basis working for a Housing Association based in Brixton.
This role will be to manage and develop key relationships between the associations, customers and contractors in the delivery of key works within Development, ensuring customers are engaged and their views are incorporated as new homes are developed and repaired.
This will be a temporary position paying £29.71 per hour Umbrella
Duties:
* Assist the rest of the project team and the development's management service team in the soft landing of customers.
* Provide a customer focused service, working closely with internal & external stakeholders to ensure continuous engagement and a smooth handover at practical completion.
* Use established relationships and experience to quickly resolve defects with customers.
* Ensure all works are completed and all complaints and requests are actioned effectively to deliver value for money.
* Coordinate access to customer's homes.
* Ensure that due regard is given to the safety, vulnerability and diversity of customers as works are planned and delivered, supporting a safe and positive experience for customers.
* Liaise with resident groups as required, and lead on consultation work streams.
* Ensure compliance to corporate Health and Safety and Fire Safety legislation by following sector recommendations in the delivery of new homes.
* Ensure customers are clear on the needs and requirements of works and are fully consulted regarding any possible relocation requirements before, during and after the works.
Essential Skills & Experience:
* Working with customer groups, panels or other agencies to develop best practice ideally within Residential Social Landlords.
* Able to communicate, influence and negotiate effectively with internal and external stakeholders.
* Proven track record of managing projects.
* Good attention to detail and accurate recording for audit purposes.
* Ability to work under pressure and deadlines.
* Effectively managing budgets and controlling spend.
* Experience of dealing effectively with complaints and customer feedback as part of a team.
* Understanding of social housing legislation and tenancy management.
Title: Resident Liaison Officer
Location: London
Salary: £29.71 Umbrella
SIMILAR JOBS
-
Resident Liaison Officer
MMP Consultancy are looking to recruit Resident Liaison Officers to work for a National Contractor on an Ongoing Basis, based in South East London.
We are looking for an enthusiastic professional to play a pivotal role in supporting the delivery of works programmes. Working closely with Contract Managers you will assist in resident consultation and involvement.
Responsibilities:
* Assisting in the management of resident consultation and involvement in planned works programmes, minimising disruption to residents whilst helping to ensure that the programme does not fall behind schedule and costs remain within budget
* Developing and delivering effective communication with residents, liaising closely with contractor staff to assist in the smooth running of the programmes and the ongoing building management
* Contribution to community engagement plans and initiatives to counter joblessness and financial exclusion
Ideal Candidate:
* Present previous experience of working within Social Housing or Local Authority
* Resident Liaison/Community Engagement capacity
* Experience of supporting planned works programmes
* Experience of handling challenging and complex situations
* An effective communicator at all levels, you will be able to work proactively and independently to deliver on tight timescales
-
Housing Manager
Interim Housing Manager Opportunity - London
We're seeking an experienced Housing Performance Manager to join a local authority in London on an interim contract, working in a hybrid capacity. This role offers an excellent hourly rate of £34.95 per hour (Umbrella) and provides the opportunity to make a real impact in the community.
Key Responsibilities:
- Lead and manage a team of Housing Patch Managers, ensuring high-quality, resident-focused tenancy management.
- Oversee tenancy agreements and ensure compliance with relevant housing legislation.
- Drive performance improvements and ensure KPIs are consistently met.
- Collaborate with internal and external partners to deliver a customer-centric housing service.
- Tackle complex housing issues, including ASB, rent arrears, and tenancy sustainment, with early intervention and effective case management.
- Ensure tenant satisfaction remains a key priority, promoting a solutions-focused culture.
Requirements:
- Strong knowledge of housing law and regulatory requirements.
- Proven experience in managing housing teams and complex casework.
- Excellent leadership and communication skills.
- Ability to work in a fast-paced environment, managing competing priorities.
- Commitment to equality, diversity, and inclusion.
This is a fantastic chance for a seasoned housing professional to contribute to a dynamic team and make a tangible difference in residents' lives.
Location: Hybrid role (London, with flexible working)
Contract: Interim
Rate: £34.95 per hour (Umbrella)
#HousingManager #InterimContract #HousingPerformance #LocalAuthorityJobs
-
Leasehold Officer
Job Title: Leasehold Officer
Location: West London (Hybrid)
Contract Type: Temporary, Full-time
Hourly Rate: £25.19 per hour (Umbrella)
About the Role:
We are seeking an experienced Leasehold Officer to join a local authority based in West London on a temporary contract. This full-time role offers hybrid working, providing flexibility to work remotely for part of the week. You will be responsible for delivering a range of services to leaseholders and freeholders, ensuring compliance with legal and policy requirements while supporting the council's Resident Services division.
Key Responsibilities:
- Manage leaseholder services, including statutory consultations, service charge calculation, billing, and income recovery.
- Handle leasehold assignments, Right-to-Buy applications, and queries related to major works.
- Administer and enforce lease conditions, including addressing breaches such as ASB.
- Conduct service charge income management, arrears recovery, and handle escalated legal actions.
- Collaborate with internal teams (e.g., legal, asset management) and external stakeholders to ensure effective leasehold management.
Candidate Requirements:
- Strong knowledge of leasehold and property management legislation, including the Commonhold & Leasehold Reform Act 2002 and Landlord & Tenant Act 1985.
- Experience managing service charge billing, major works consultations, and arrears recovery.
- Excellent communication skills and a customer-focused approach.
- Attention to detail and the ability to work independently, balancing conflicting priorities.
- Previous experience working in local authority or housing association environments is highly desirable.
If you are a motivated and experienced Leasehold Officer, apply today!
You can also use your social account to sign in. First you need to:
Accept Terms & Conditions and Privacy Policy.