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Job Description
MMP Consultancy are looking to recruit a Resident Liaison Officer on a temporary basis working for a Housing Association based in Brixton.
This role will be to manage and develop key relationships between the associations, customers and contractors in the delivery of key works within Development, ensuring customers are engaged and their views are incorporated as new homes are developed and repaired.
This will be a temporary position paying £29.71 per hour Umbrella
Duties:
* Assist the rest of the project team and the development's management service team in the soft landing of customers.
* Provide a customer focused service, working closely with internal & external stakeholders to ensure continuous engagement and a smooth handover at practical completion.
* Use established relationships and experience to quickly resolve defects with customers.
* Ensure all works are completed and all complaints and requests are actioned effectively to deliver value for money.
* Coordinate access to customer's homes.
* Ensure that due regard is given to the safety, vulnerability and diversity of customers as works are planned and delivered, supporting a safe and positive experience for customers.
* Liaise with resident groups as required, and lead on consultation work streams.
* Ensure compliance to corporate Health and Safety and Fire Safety legislation by following sector recommendations in the delivery of new homes.
* Ensure customers are clear on the needs and requirements of works and are fully consulted regarding any possible relocation requirements before, during and after the works.
Essential Skills & Experience:
* Working with customer groups, panels or other agencies to develop best practice ideally within Residential Social Landlords.
* Able to communicate, influence and negotiate effectively with internal and external stakeholders.
* Proven track record of managing projects.
* Good attention to detail and accurate recording for audit purposes.
* Ability to work under pressure and deadlines.
* Effectively managing budgets and controlling spend.
* Experience of dealing effectively with complaints and customer feedback as part of a team.
* Understanding of social housing legislation and tenancy management.
Title: Resident Liaison Officer
Location: London
Salary: £29.71 Umbrella
SIMILAR JOBS
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Resident Liaison Officer
MMP Consultancy are looking to recruit Resident Liaison Officers to work for a National Contractor on an Ongoing Basis, based in South East London.
We are looking for an enthusiastic professional to play a pivotal role in supporting the delivery of works programmes. Working closely with Contract Managers you will assist in resident consultation and involvement.
Responsibilities:
* Assisting in the management of resident consultation and involvement in planned works programmes, minimising disruption to residents whilst helping to ensure that the programme does not fall behind schedule and costs remain within budget
* Developing and delivering effective communication with residents, liaising closely with contractor staff to assist in the smooth running of the programmes and the ongoing building management
* Contribution to community engagement plans and initiatives to counter joblessness and financial exclusion
Ideal Candidate:
* Present previous experience of working within Social Housing or Local Authority
* Resident Liaison/Community Engagement capacity
* Experience of supporting planned works programmes
* Experience of handling challenging and complex situations
* An effective communicator at all levels, you will be able to work proactively and independently to deliver on tight timescales
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Temporary Accommodation Procurement Manager
Temporary Accommodation Procurement Manager - Local Authority, London - Day Rate: £350 Umbrella
We are recruiting for a Temporary Accommodation Procurement Manager to work with a Local Authority client in London. This is a fantastic opportunity to lead a dynamic team within the Allocations & Lettings department, managing procurement and the delivery of temporary accommodation services.
Role Purpose:
- Oversee the procurement and management of temporary accommodation, ensuring properties meet legal, health & safety standards.
- Build and maintain effective relationships with property providers and stakeholders to secure and renew suitable accommodation.
- Manage voids, repairs, and landlord liaison, ensuring timely lettings and tenancy management.
- Lead on contract management, ensuring supplier compliance, cost-efficiency, and rigorous performance monitoring.
- Work with internal teams to address homelessness and move clients into permanent or alternative housing solutions.
Key Responsibilities:
- Manage the procurement of temporary accommodation across a range of property types, ensuring compliance with legislation and council standards.
- Monitor contracts with suppliers, including negotiating leases, handling renewals, and ensuring effective property maintenance.
- Collaborate with finance teams to manage budgets, ensuring cost-effective procurement and minimising expenditure on temporary housing.
- Support innovative initiatives to increase affordable housing supply and manage 'move-on' programs to reduce reliance on temporary accommodation.
- Liaise with landlords and the Council's anti-fraud team to prevent fraudulent activity within the temporary accommodation sector.
Qualifications & Skills:
- Proven experience in temporary accommodation procurement and management.
- Strong leadership skills with experience managing teams in a housing environment.
- In-depth knowledge of housing law, particularly around homelessness, tenancy management, and landlord-tenant legislation.
- Excellent communication skills, both verbal and written, with the ability to work effectively with a range of stakeholders, including property providers, legal teams, and council members.
- Ability to manage budgets and deliver cost-saving initiatives.
- Strong organisational skills, with the ability to meet deadlines and manage multiple tasks in a fast-paced environment.
This role offers an excellent opportunity for an experienced procurement / accommodation acquisition professional to lead a critical service, with the chance to make a real impact on housing delivery in London.
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Service Charge Analyst
Service Charge Analyst (Temporary Contract)
Contract: 12-week initial contract, with potential for extension or permanent
Working Arrangement: Hybrid - 3 days in the office
Pay Rate: £20.88 per hour PAYE or £27.45 per hour Umbrella
About the Role:
We are seeking a highly organised and analytical Service Charge Analyst to join a well-respected housing association on a temporary basis. This role offers an initial 12-week contract with the possibility of extension or transitioning into a permanent position. You will play a key role in the service charge actuals and budget-setting process by producing detailed financial analysis, resolving exceptions, and liaising with internal stakeholders.
Key Responsibilities:
- Produce thorough analysis of actual expenditure and estimate future costs for service charge budgets.
- Calculate provisions for replacement and refurbishment requirements.
- Review and verify contracts and allocate costs to the correct schemes.
- Resolve any exceptions within schemes and monitor spend variances.
- Investigate and resolve issues related to invoice coding, apportionment, and the accuracy of logged data.
- Liaise with internal stakeholders to gather supporting documentation, such as invoices and contracts.
- Check the integrity of account data and analyse variances, ensuring accurate statements are prepared and approved.
- Use multiple systems to extract budget and actual data.
- Respond to customer enquiries, investigating and escalating issues using case management techniques.
Requirements:
- Experience in service charge analysis, ideally within housing associations or property management.
- Strong financial and data analysis skills, with the ability to monitor and resolve budget variances.
- Excellent attention to detail, particularly with contract checking and cost allocation.
- Good communication skills for liaising with internal stakeholders and handling customer enquiries.
- Ability to navigate and work across multiple financial systems.
Why Join?
- Hybrid working for better work-life balance.
- Opportunity for the role to be extended or become permanent.
- Competitive hourly rates: £20.88 PAYE or £27.45 Umbrella.
- Be part of a team that directly contributes to providing vital housing services.
Apply Now:
If you have strong analytical skills and experience in service charge analysis, this could be a great opportunity to make a real impact in a dynamic housing association.
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