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Eva Quinn Direct Delivery Consultant - Social Housing & Operational Support
Job Description
MMP Consultancy are looking to recruit Resident Liaison Officers to work for a National Contractor on an Ongoing Basis, based in South East London.
We are looking for an enthusiastic professional to play a pivotal role in supporting the delivery of works programmes. Working closely with Contract Managers you will assist in resident consultation and involvement.
Responsibilities:
* Assisting in the management of resident consultation and involvement in planned works programmes, minimising disruption to residents whilst helping to ensure that the programme does not fall behind schedule and costs remain within budget
* Developing and delivering effective communication with residents, liaising closely with contractor staff to assist in the smooth running of the programmes and the ongoing building management
* Contribution to community engagement plans and initiatives to counter joblessness and financial exclusion
Ideal Candidate:
* Present previous experience of working within Social Housing or Local Authority
* Resident Liaison/Community Engagement capacity
* Experience of supporting planned works programmes
* Experience of handling challenging and complex situations
* An effective communicator at all levels, you will be able to work proactively and independently to deliver on tight timescales
SIMILAR JOBS
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Contracts Officer
MMP Consultancy are working with a fantastic organisation to recruit a Contracts Officer to join them on a Permanent basis in Kent.
Please note this position will be working 3 days from home.
Key Responsibilities:- To co-ordinate the day to day running of the contract, encompassing the planning of works and managing the performance and delivery to the required contract specification.
- Assisting the Senior Contract Manager where necessary to deliver the requirements of the Contract.
- Have a focus on safety first with all risks identified immediately escalated to the Senior Contract Manager
- Provide regular updates and support to Senior Contract Manager on contracts outcomes against programme
- Undertake regular audit of contract related information
- Collate, analyse, monitor and report on KPIs within the contractual frameworks
- Provide financial Monitoring support and analysis to Senior Contract manager
- Regular monitoring of CRM Task Management
- Monitor and report on contract management meeting actions
- Take on specific projects as required
- Support delivery teams in responding to written and phone enquires and update CRM as necessary.
- Processing works orders, completions, process for payments or inspection requests in accordance with the policies and procedures and respond to general queries relating to proposed and confirmed works
- Assist in the provision of information for the database for Stock Condition, Asbestos, Fire Risk Assessment and any other areas as required.
- Carry out other support tasks such as word processing, processing correspondence, specifications and providing general support to the Property Team.
- Manage a budget of £150K per contract and works associated with it
- Undertake any other duties to meet the requirements of the role
Requirements:
- Proven project management or contract experience
- Detailed knowledge of using a variety of JCT and partnering contracts
- Ability to communicate and influence contractors, colleagues and other stakeholders
- Proven influencing and negotiating skills to resolve problems
- Sound judgement and prioritisation skills
- Ability to work within tight deadlines, under pressure and deliver projects on time, within budget and to the required standard
- Experience of dealing effectively with customer complaints and able to demonstrate an understanding of what provides excellent customer service.
- The ability to work as part of a team, along with the ability to prioritise the workload of self and others.
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Business Insight Analyst
MMP Consultancy are looking to recruit a Business Insight Analyst on a Fixed Term basis, based in Kent.
Main Responsibilities:- Develop business Insight reporting using a wide range of existing data sets to support delivery of the annual plan and wider strategic plan
- Gather and analyse data to work with cross functional teams to identify trends and develop and investigate potential solutions including improvements to systems and process to drive business improvements.
- Use data modelling techniques to identify ways to operate more effectively
- Use customer segmentation to support decision making and model behaviours
- Analyse performance and key indicators to support end to end business improvement reviews key service areas such as repairs, arrears and compliance checks to turn insight into foresight and predict future patterns
- Analyse, model and visualise data by using programming languages to interrogate data in Power BI
- To comply with the Tenant Satisfaction Measures by taking responsibility for the quarterly surveys and analysis and provide regular updates to Executive Team
- Support delivery of the strategic plan and key programmes by analysing data where required included staff and tenant surveys
- Provide analytic reports for senior managers and board to assist effective business decision making
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Voids Surveyor
MMP Consultancy is currently sourcing for Voids Surveyor for an initial interim contract with a Public-Sector organisation in Northwest London.
Working within social housing to manage Voids duties including Minor and Major works. Holding high standards of quality, time and value for money.
Title: Voids Surveyor
Salary: £35 per hour - Inside IR35
Location: Northwest London
Contract: Rolling Contract
Duties:
- Delivery of Voids service, being able to pre inspect properties and create specification of works which is fit for purpose for tenants.
- Ensure contractor engagement and management in the delivery of works provided.
- Post inspection of works complete to guarantee a good quality of service.
- Deliver fit-for-purpose, safe and good quality properties to tenants on behalf of the social housing entity.
- Prioritise tenants with value for money and efficiency delivery of works.
- Provide defect-free period of at least 6 months after works.
- Manage the auditable and compliance information required, ensuring the system is completely updated and all invoices are paid when appropriate.
- Work with partners to set, coordinate, track and ensure completion of voids with other services to get things done for the customer which meet or exceed customers' expectations.
- Dealing with unacceptable contractor performance ensuring all issues are remedied.
- Maintain up to date records and provide monthly statistical and qualitative information to the Voids and Maintenance Manager in respect of service performance indicators and progress against targets and budgets. Attending contractors' monitoring meetings as required to give performance feedback.
- Ensure records are kept up to date and information circulated to all relevant stakeholders including contractors, Lettings, Property Services, Housing Needs, Neighbourhood Services, Rent Accounting, Adaptations and Regeneration teams.
Desirable Qualifications
- HNC, HND, BTEC HND or higher, in a building discipline, or over 5 years hands on experience of related repairs surveying/ construction from a trade background.
- Relative experience of building maintenance in a local authority or other registered social landlord.
- Experience of working to strict deadlines within a busy multi agency setting
- Experience in the management and administration of domestic building repairs
- Demonstrable experience of controlling costs expenditure of maintenance works
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