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Building Surveyor

Up to £379.80 per day Umbrella
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Managing Consultant – Asset Management, Property Services & Compliance

Paolo Moraldo

Job Description

MMP Consultancy currently have an opportunity for a Building Surveyor to join a local authority based in Westminster.

My client are offering a day rate of £379.80p/d Umbrella.

Working location- Onsite/Office some Hybrid.

Behind Every Door is a Council initiative to get to know our tenants and buildings better. As part of the initiative, a Stock Condition Survey will start in May 2024 which means that surveyors (Savills) will be visiting properties to assess the condition of the property and what works need to be undertaken within each property and block. The Behind Every Door Surveyor will manage this process and also the repairs process (Axis Europe) that follows repairs identified by the surveys. 100% of sheltered tenants and 100% of tenants living in buildings registered with the Building Safety Regulator (13 high rise currently) will be visited and 30% of other properties as part of an archetype survey. All blocks and communal areas will be visited. Investment plans will then be drawn up based on the condition surveys. The responsibilities of the Behind Every Door Surveyors is as follows:

Instruct and manage the surveying and repairs contractors with the Behind Every Door lead

Manage inspections to be undertaken by the surveying contractor and responding to organisational needs

Manage the workload and output of both the surveying and repairs contractors

Manage contractor meetings of both the surveying contractor and the repairs contractor

Create monitoring and performance reports to monitor surveying and repairs performance

Assess works on completion and make payments to contractors

Undertake post inspections and manage the post inspection system, including visiting sites to inspect completed works, specifying or respecifying works as necessary, and identifying further works as required - Undertake visits with surveying contractor and undertaking joint surveys of homes, communal areas, and external aspects of blocks, including specifying works and delegating works to contractors

Undertake monthly reconciliations of activity and costs

Authorising payments to repairs contractor for responsive repairs

Respond to resident and contractor queries

Review feedback from resident satisfaction surveys and take corrective and preventive action

Undertake other tasks as requested by the Behind Every Door lead officer

What we are looking to achieve:

A high quality repairs service from our repairs contractor from repair report to post inspection and payment. Support for the Behind Every Door project.

Experience Required:

Experience of managing surveying and repairing contracts and contractors

Experience of managing contract meetings

Experience of managing repairs performance using KPI's and cost measures

Experience of undertaking repair post inspections and other surveying duties as necessary

Experience of responding to resident and contractor queries

Knowledge and experience (preferably) of the Building Safety Act 2022

Skills

Advanced user of MRI Housing (Orchard) with ability to operate the system proficiently including the manual input repairs, monitor progress to completion, manage Applications for Payment, set up and make payments to contactors through the system, or equivalent system

Ability to undertake detailed reconciliations of repairs activity and costs

Ability to take feedback and improve systems and performance

Good numerical, verbal and written communications skills

Qualifications

- RICS, CIOB, or equivalent building surveying qualifications or equivalent experience

Most important bit: Notes from the hiring manager: 'I need a Surveyor who is technically sound and can give me technical advice, experience of managing repairs contractors, working as part of a small team, needs to be able to post inspect and report back on the quality of repairs that have been done (therefore independent working), experience with Orchard, good record keeping, working with a manual repairs system i.e. spreadsheets. Someone who is flexible and doesn't mind taking on other work e.g. damp and mould programme alongside Behind Every Door work. '

Title: Building Surveyor

Salary: £379.80p/d Umbrella

Location: Westminster, London

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list Aftersales Consultant

Up to £26.37 per hour Inside IR35

MMP Consultancy are currently seeking an Aftersales Consultant for an interim contract with a Central London based housing association.

The role is interim. With a potential option of permanent.

Details:

Title: Aftersales Consultant
Salary: £26.37 per hour (Inside IR35)
Location: Central London
Contract: Interim - 6 months.

Key Duties:

* Hit weekly and monthly targets regarding equity loan &/or staircasing completions.
* Handle customer inquiries (by telephone, email, post) in a professional and supportive manner, displaying product knowledge.
* Read and interpret leases/equity mortgages and give effective advice to customers and other key internal and external stakeholders regarding all Staircasing/Equity Loans activities.
* Log all customer contacts, maintaining accurate records using the appropriate database and case management systems.
* Collate audit compliant application packs, carry out relevant checks on shared owners if cash sums are to be used, and follow anti-money laundering procedures.
* Carry out relevant checks and effectively manage all staircasing/equity loans caseloads and help to achieve or exceed the staircasing/equity loans targets.
* Ensure that all activities are progressed in accordance with staircasing/equity loans policies and procedures and money laundering regulations.
* Support customers during the staircasing/equity loans process by providing effective advice on the procedure and keeping the customer updated on the progress of their case.
* Provide effective advice and interpretation of leases/equity mortgages and home ownership issues to internal and external stakeholders.
* Prepare weekly reports on own staircasing/equity loans activities and progressions, ensuring performance standards are met and progress is charted, and procedures are complied with.
* Develop and keep up to date with technical product knowledge and relevant legislation.

list Maintenance Surveyor

Up to £45 per hour Inside IR35

MMP Consultancy currently has an opportunity for a Building Surveyor (Damp and Mould) to join a local authority based in South London.

About the role

Title: Damp Surveyor
Rate: £45 per hour (Inside IR35) - £315 per day equivalent. 7 hours per day
Client: Local Authority
Contract: Rolling Interim - 6 months
Location: South London

Key Duties:

* Carry out full property surveys specifically concerning condensation & damp diagnosis and remedial action.
* Have reasonable scientific knowledge of the different types of mould and its likely cause & effect on residents.
* Specific knowledge of building structures and how they contribute to the cause, be able to correctly diagnose & specify remedial requirements.
* Understand and be able to use equipment to aid with diagnostics and undertaking seasonal monitoring.
* Must have an empathetic approach to our tenants and property conditions.
* Able to produce drawings & floor plans, diagnose general building faults, obtain or create specifications for improvement works required with an understanding of how this may affect other components of the property/building, and obtain competitive prices.
* Order works by use of appropriate systems and Tender/contract procedures.
* Supervise works to completion, in line with Council Health & Safety Standards and other statutory requirements
* Ability to work with minimum supervision
* Ability to prioritise workloads, analyse and resolve problems
* Ability to work alone to meet strict deadlines
* Carry out post inspections, confirm satisfactory completion, authorise payments, investigate invoice queries
* Cross-service/Partnership working liaison skills and experience
* Respond to complaints, compliments, and requests for information and consider service review and development in light of these

Property Surveyor

Up to £300 per day Umbrella

MMP Consultancy currently have an opportunity for a Property Surveyor to join a local authority in Westminster. My client is offering a 6-9 month interim contract which may get extended.

This will be a interim position paying £300p/d.

Role Purpose:

  • Work with the Area Repairs Manager (North West/South Central) to implement and develop effective systems to regularly inspect the external and communal parts of property, to identify any requirements for reactive repairs and cyclical maintenance, and to ensure the works required are carried out or programmed according to urgency and priority.
  • Work in collaboration with colleagues across Housing services to ensure a joint approach to improve quality and customer satisfaction for residents.
  • Support and manage a flexible approach to the deployment of resources within the Property Services Division to respond effectively to fluctuations in workload.
  • Highlight key investment needs and considerations to the Property Planning and Assets Team so that works can be appropriately planned in major works programmes.
  • Provide a high standard of technical support to the team. Manage the local delivery of the repairs term partnering contract to ensure compliance with contractual requirements. Work in collaboration and effectively with other teams within Housing services to deliver a seamless, holistic service to customers.
  • Health and Safety - ensure that the Councils Policy for managing the health and safety of residents, staff and contractors is fully implemented and documented. Provide expert knowledge on health and safety law applicable to the construction industry.
  • Provide strategic leadership within the Housing portfolio, contributing proactively to the collective leadership of the council, working collaboratively with Members, services, partners and stakeholders to deliver the council's objectives and priorities.
  • Ensure that all repairs in residents' homes are carried out to a high standard and the service is delivered in accordance with the contract.
  • Ensure that complaints are managed effectively and seek to resolve issues quickly. Ensure that defects which could give rise to claims of disrepair are resolved completely and fully documented.
  • Ensure that claims are made and processed for the cost of all works which fall within the scope of the Council's insurance policy. Ensure that all members of the team are aware of the terms of the policy.
  • Carry out post inspections of:
    • Building structure / furniture and fabric of the buildings
    • Resident in dwelling repairs (reactive and planned)
    • Communal areas o Estate and grounds
  • Inspections will be completed on Site Audit Pro or approved equivalent with photos and detailed diagnostics of the visit. Orders will then be raised on the system, managed and booked with the resident. Site reports and details of inspections will be provided to the resident within 3 working days of visits to the home and stored on our central system.
  • Manage and respond to requests for contract/cost variations each day, ensuring that any costs/changes are within Section20 limits (quantity, cost, scope) and where a request has to be rejected, giving an explanation and a required outcome, ensuring the response is made and recorded on Orchard within agreed SLA timeframe.
  • Manage payment approvals for contractors, up to a limit of £1,500 (per job above the PPR) and selecting jobs for post inspection and ensuring that jobs selected loop into the post-inspection process.
  • Manage cancellation requests received from the contractor, where request is refused provide full details of the reason for refusal.
  • Undertake pre-inspections. Before carrying out the appointment the postholder will contact the resident to confirm they are able to keep it . Following the inspection, complete and upload a Site Audit Pro and upload to SharePoint, and update visit details on Orchard.
  • Be responsible for proactively checking Orchard for orders raised that are insured perils. Ensuring claims are logged, monitored and progressed for the area e.g front door renewals.
  • Maintain Section 20 paperwork and insurance claims for pre and post inspections

Title: Property Surveyor

Salary: £300p/d Umbrella

Location: Westminster, London

Resales Consultant

Up to £26.87 per hour Inside IR35

MMP Consultancy are currently seeking a Resales Consultant for an interim contract with a Central London based housing association.

The role is interim. With a potential option of permanent.

Details:

Title: Resales Consultant
Salary: £26.37 per hour (Inside IR35)
Location: Central London
Contract: Interim - 6 months.

Key Duties:

* Handle customer enquiries (by telephone, email, post) in a professional and supportive manner, displaying product knowledge.
* Log all customer contacts, maintaining accurate records using the appropriate database and case management systems relating to shared ownership resales.
* Effectively manage resales and staircasing caseload and achieve or exceed individual targets.
* Ensure that all activities are progressed in accordance with policies and procedures.
* Support customers during the resale process by providing effective advice on legal matters, procedures, keeping customers regularly updated.
* Provide effective advice and interpretation of leases, relevant legislation, and leasehold issues to internal and external stakeholders.
* Liaise with customers, solicitors, estate agents, financial advisors and internal departments to progress cases to exchange and completion in a timely manner.
* Prepare weekly pipeline reports, ensuring performance standards are met, progress is charted, and procedures are complied with.
* Stay up to date with technical knowledge and legislation relevant to shared ownership resales and staircasing, including Homes England capital funding guidelines.
* Ensure that customer data is held in strict compliance with General Data Protection Regulation (GDPR) and best practice across the team.

list Strategic Asset Manager

Up to £47000 per annum Pension 6%, Bonus, AL, Prof. Membership

MMP Consultancy is seeking a Property Data Asset Manager for a permanent vacancy on behalf of a social housing organisation in Kent. Permanent salary £47,000 per annum.

About the Role

Our property asset data is the foundation for the delivery of our long-term asset management strategy commitments and objectives. The Asset Performance Team supports this by compiling and maintaining asset data, providing performance information, and ensuring that the decisions we make on our portfolio are based on sound accurate data.

Key Duties:

* Will enjoy working with data and translating these into intelligence that supports our objectives of providing safe and decent homes to our customers.

* Will be the owner of the property asset data and will oversee the management of the Asset Information team. This involves the collection, management, and administration of all property data, supporting the delivery of our long-term investment planning, capital works, and reporting on the day-to-day repairs and building safety/compliance delivery activities.

* Will work across functions to ensure a joined-up approach to how we use and translate data into customer service intelligence.

* Play a key role in supporting the Asset Management team by building data processes and reports relating to the performance of the property functions to ensure the optimisation of performance across the portfolio.

* Collecting, validating, inputting, manipulating, extracting, and analysing asset data.
* Ensure that an accurate computerised Asset Management system is maintained at all times, including the quality assurance and integrity of the data, ensuring all data quality risks are mitigated.

* Develop investment programmes including NPV calculations on all assets modelling different scenarios ensuring this links with the long-term budget profiling and investment provision.

* Line management of 5

Essential Experience:

* Good general education or equivalent experience
* High level knowledge of information collection management, and reporting systems with an ability to manipulate complex management information/data (within the social housing sector)
* Good written and verbal communication skills with an ability to present and discuss technical matters in plain English/lay terms.
* Ability to work unsupervised and manage workloads and multiple deadlines.
* Basic understanding of PowerBi, and similar reporting media, and willingness to develop knowledge and skills.
* Presentation and training skills
* Understanding of Asset Management and property issues
* Excellent analytical and problem-solving skills.
* High level of experience and ability using spreadsheets data bases (Access, MS Excel)
* Ability to build relationships with colleagues, partners and contractors, to develop mechanisms and systems to promote joint working.
* Good understanding of the social housing regulatory framework
* Construction related HNC/HND

Title: Property Asset Data Manager

Salary: £47,000

Contract: Permanent

Location: Kent

Hybrid: 2 days at home 3 days in office/on site

list Disrepair Manager

Up to £54000 per annum Pension 6%, Bonus, AL, Prof. Membership

MMP Consultancy is seeking a Disrepair Manager for a permanent vacancy on behalf of a social housing organisation in Kent. Permanent salary £54,000 per annum.

About the Role

You will provide operational lead to the effective management and most significantly proactive reduction of disrepair and damp and mould cases within our properties. You will ensure lessons are learnt from cases and incorporated into our policies and procedures.

Key Duties:

* Act as Lead Officer, for investigating and defending disrepair/EPA cases, working in conjunction with the legal team to oversee cases relating to the Defective Premises Act, Section 11 of the Landlord and Tenant Act and Fitness for Human Habitation Act

* Ensure regular review of changes to legislation.

* Oversee the resolution of a caseload of routine, complex and potentially sensitive legal cases, including advice on repair obligations, staff training, and reporting to the Building Safety Task Force and Leadership Group.

* Responsible for ensuring that all disrepair legal reports, surveys, documentation, data and supporting evidence etc is properly collated in the required formats and presented to legal representatives within required strict timescales.

* Act as Lead Officer for Damp & Mould developing our strategy, data management and handling of cases alongside training and developing staff in the day-to-day management.

* Driving excellent customer service and sound commercial decision-making and taking responsibility for making things happen.

* Maintain clear up-to-date records of all cases, ensuring trends and root causes are identified to drive the proactive approach to reducing disrepair cases and incidents of dampness and mould.

* Complaint handler for damp and mould, disrepair, and pest cases

* Contracts Manager for consultants and contractors supporting the delivery of the service ensuring KPIs and objectives and being met through regular performance meetings.

* Draft reports for management including risk logs keeping managers aware at all times of the financial risk each case imposes and keeping budgetary information on each case always ensuring value for money.

* Managing the disrepair budgets and highlighting any risks of overspending to management.

* Line Management of a team of 7.







Essential Experience:

* Experience in disrepair and case management
* An understanding of the Fitness for habitation act, housing law and the Landlords and Tenants Act
* Ability to demonstrate a customer-focused approach to identifying solutions to cases.
* Extensive proven experience of working under the disrepair action protocol.
* Ability to work under own initiative, manage competing priorities and problem solve
* Experience communicating with internal and external stakeholders using various media.
* Extensive proven experience in implementing strong performance improvement.
* Experience managing contractors/external service providers.
* Using data to drive improvement across all services for Assets.
* Strong negotiation and influencing skills within a high-pressure environment.
* Strong people management
* Knowledge of damp and mould, building construction

Title: Disrepair Manager

Salary: £54,000

Contract: Permanent

Location: Kent

Hybrid: 2 days at home 3 days in the office/on site