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Billie Gumble Recruitment Consultant – Social Housing & Operational Support
Job Description
MMP Consultancy are looking to recruit a Maintenance Officer on a temporary basis based in Central London.
The post holder will work collaboratively within the Housing Services Team, delivering a centralised programme of void and maintenance support to our accommodation services.
Through effective coordination and communication with internal and external partners, to achieve void performance standards, and reduce financial impact of income loss through void loss.
To achieve best practice and value for money through partnership working with registered providers, and maintenance contractors. Ensure works are carried out within agreed timescales, to appropriate quality, maintaining compliance with Health and safety requirements. Record, monitor and communicate progress through our integrated online client and service portals.
Key Responsibilities:
* To ensure any risk assessments required for the works are provided ahead of works commencing.
* Inspect site and completed works to ensure quality standards.
* Ensure that progress is recorded, and services are updated, to ensure units can be re-let without delay upon completion of works.
* Ensure that legally required void safety checks are completed and certificates provided.
* Work collaboratively to support the wider Maintenance and Health and Safety Teams where needed by assisting progress with non-void maintenance requests as requested by the Maintenance Co-ordinator.
* Where supporting with non-void maintenance to ensure communication with clients and / or services to facilitate adequate notice and access arrangements.
* To share information appropriately with colleagues and others involved with individual clients within the confines of the confidentiality policy and procedure and in accordance with data protection.
* Ensure compliance with document controls in accordance with ISO.
* Partnership Working.
* To ensure contract compliance in relation to existing agency management contracts.
* Work in partnership with other staff, our Registered Provider partners, and other stakeholder organisations to coordinate and share information to ensure the provision of an effective and joined-up service which meets the needs of our clients.
* To take personal responsibility for a professional approach that enhances the reputation of the service both internally and externally and meets the organisational code of conduct.
* To comply with internal GDPR policies with regards to management of client data.
* Promote and encourage use of the complaints, and anti-social behaviour reporting procedures to ensure our clients voices are heard.
* Liaise with clients, our staff, and Registered Providers and appointed contractors to ensure an effective responsive repair and maintenance service ensuring our properties are well presented and maintained.
* Respond to enquiries, complaints, incidents, safeguarding, reports of anti-social behaviour in a sensitive and a professional manner.
* Take responsibility for compliance with the organisational Health and Safety policy and procedure, to ensure personal safety and that of clients, colleagues, contractors, and other visitors always.
* To liaise with staff, Registered Providers, clients, and contractors to ensure Landlord health and safety compliance requirements can be met, and to take appropriate action against clients breach their Tenancy requirements to provide reasonable access.
* Take responsibility for compliance with the organisations safeguarding policy and procedure, ensuring appropriate action, reporting, and recording.
* Liaising with staff to facilitate access to involvement and partnership working opportunities for clients, developing alternative ways in which to involve residents, particularly for those we have found it hard to engage with us.
SIMILAR JOBS
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Voids Surveyor
MMP Consultancy is currently sourcing for Voids Surveyor for an initial interim contract with a Public-Sector organisation in Northwest London.
Working within social housing to manage Voids duties including Minor and Major works. Holding high standards of quality, time and value for money.
Title: Voids Surveyor
Salary: £35 per hour - Inside IR35
Location: Northwest London
Contract: Rolling Contract
Duties:
- Delivery of Voids service, being able to pre inspect properties and create specification of works which is fit for purpose for tenants.
- Ensure contractor engagement and management in the delivery of works provided.
- Post inspection of works complete to guarantee a good quality of service.
- Deliver fit-for-purpose, safe and good quality properties to tenants on behalf of the social housing entity.
- Prioritise tenants with value for money and efficiency delivery of works.
- Provide defect-free period of at least 6 months after works.
- Manage the auditable and compliance information required, ensuring the system is completely updated and all invoices are paid when appropriate.
- Work with partners to set, coordinate, track and ensure completion of voids with other services to get things done for the customer which meet or exceed customers' expectations.
- Dealing with unacceptable contractor performance ensuring all issues are remedied.
- Maintain up to date records and provide monthly statistical and qualitative information to the Voids and Maintenance Manager in respect of service performance indicators and progress against targets and budgets. Attending contractors' monitoring meetings as required to give performance feedback.
- Ensure records are kept up to date and information circulated to all relevant stakeholders including contractors, Lettings, Property Services, Housing Needs, Neighbourhood Services, Rent Accounting, Adaptations and Regeneration teams.
Desirable Qualifications
- HNC, HND, BTEC HND or higher, in a building discipline, or over 5 years hands on experience of related repairs surveying/ construction from a trade background.
- Relative experience of building maintenance in a local authority or other registered social landlord.
- Experience of working to strict deadlines within a busy multi agency setting
- Experience in the management and administration of domestic building repairs
- Demonstrable experience of controlling costs expenditure of maintenance works
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Property Surveyor (Damp & Mould)
MMP Consultancy currently has an opportunity for a Property Surveyor (Damp & Mould) to join a Local Authority in East London.
Title: Property Surveyor (Damp & Mould)
Rate: £350 Per Day
Location: East London
Job Purpose:
To be responsible for a specific work stream within the Asset Management team, providing a professional housing surveying service for the repair, maintenance, improvement and re-servicing of council owned, managed and leased stock in accordance with our clients policies and procedures, providing an effective responsive repair, planned maintenance and project management service for the organisation.
Key Accountabilities:
- The post holder reports to the either the Major Works & Voids Manager or the Disrepair & Special Projects Manager.
- The post holder, depending on the team speciality, will be responsible for special projects, disrepair, estate improvement, asbestos management and minor works OR reactive and planned repairs, voids and fire damage.
- The post holder will take the lead in areas for which the team is responsible and will include coaching other members of the team.
- The post holder may be required to work evenings, weekends and occasional public holidays, in order to ensure consultation and service requirements are met.
Key Tasks:
Key tasks and accountabilities are intended to be a guide to the range and level Qf work expected of the 'post holder. This is not an exhaustive list of all tasks that may fall to the post holder and employees will be expected to carry out such other reasonable duties which may be required from time to time.
To deputise for the Major Works & Voids Manager or the Disrepair & Special Projects Manager in the management of services for the entire Housing Property Services.- To establish and maintain effective working relationships with key stakeholders and partners and any other agency or department, so as to provide an effective and efficient service.
- To undertake Health & Safety inspections and evaluate outcomes for the whole team, and ensure any works necessary are carried out.
- To ensure that day-to-day and responsive repairs, including the appointment diaries, are managed and executed to provide both a good service to the customer as well as ensuring value for money. To effectively monitor and control expenditure against budget and to provide statistical analysis. To liaise directly with the council's preferred contractors.
- To ensure that all works are supervised and undertaken in accordance with contract specifications, London Borough of Newham's procedures, Health &
- Safety (including gas safety) Regulations and the Control of Asbestos Regulations
- 2012.
- To affect the leaks procedure, including liaising with the Legal Section to initiate enforcement action.
- To assist with the contract documentation for invitations to tender, examine tenders and recommend contractors for appointment, using expert knowledge.
- To act as client in relation to technical consultants, challenging practices and costs where necessary
- To prepare project programmes, structural reports, feasibility studies, scheme specifications and tenders for capital and revenue programme schemes, including environmental works. To manage small project teams that involves other stakeholders within the council.
- To maintain records and contribute to the development and maintenance of a comprehensive stock database via regular stock condition surveys and or H&S inspections and make recommendations as necessary
Title: Property Surveyor (Damp & Mould)
Rate: £350 Per Day
Location: East London
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Building Surveyor
MMP Consultancy is currently working with one of their clients in Essex who are looking for a new Property Surveyor to join their team.
Title: Property Surveyor
Location: Essex (Just off M11)
Salary: £48,474 Benefits
The post holder will work as part of the Housing Operations Team - Property and be responsible for the technical service provision for the Housing Service in accordance with the our clients agreed policies, procedures and working practices, delivering a first class service that is value for money and customer focused.
* To work as part of the Housing Operations Team - Property dealing with all aspects of void property inspection, mutual exchanges, insurance claims, structural diagnosis, building defects, property adaptations and management, major works to properties, assisting with the delivery of the Choice Based Lettings Scheme in relation to Accompanied Viewings and Routine Inspections of properties.
* To support the team in planning budgets, identifying efficiencies in response and planned works and to ensure there is a robust method of reporting that is being adhered to.
* To represent Housing Operations - Property whilst keeping a good relationship with other council departments and elected councillors and with work colleges.
* You must embrace a fast moving and changing environment, ensuring at all times that standards are not compromised either in quality, cost or customer satisfaction.
* The tasks will involve assessing customer satisfaction, reviewing and analysing KPI`s from contractors and drafting the relevant reports, Analysing trends and contributing to improving customer satisfaction.
Title: Property Surveyor
Location: Essex (Just off M11)
Salary: £48,474 Council Benefits
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