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Eva Quinn Direct Delivery Consultant - Social Housing & Operational Support
Job Description
MMP Consultancy are working with a fantastic organisation to recruit a Call Handler to join them on a Temporary Contract based in North London.
We are seeking enthusiastic individual who thrives in challenging atmospheres and can remain calm under pressure. You will be responsible for answering and redirecting calls. Ensuring all queries are dealt with in a time effective manner with excellent results.
Key Responsibilities:
* Receive and record telephone calls from a range of people and personnel
* Provide advice to clients as directed by protocols and policies
* Liaising with internal and external stakeholders in order to resolve all queries raised
* Updating the database to ensure all queries and resolutions are logged
Skills Required:
* Experience of working in a Call Handling or Customer Service based role
* Exceptional customer service skills
* A good attitude and willingness to learn
* Ability to remain calm under pressure and challenging atmosphere
* Excellent written and verbal communication skills.
SIMILAR JOBS
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Senior Recovery Officer
MMP Consultancy are looking for a Senior Recovery Coordinator to join an excellent Charity in Camden on a Temporary basis.
£15.56 PAYE
£20.53 Umbrella
Must be immediate start, Interviews take place on Friday 23rd of August.
Key Responsibilities
* Hold a caseload of 20 key clients who have been referred following treatment and clients who have self-referred, and conduct regular key work sessions resulting in agreed SMART support plans
* Arrange and carry out assessment interviews and triage for new referrals into the service
* Facilitate group activities within the service in response to identified client need or as part of a project wide programme of group work
* Deal with referrals and provide short interventions to move client through the pathway
* Provide advice and guidance on Benefits, Housing, Offending and Health and wellbeing
* Support clients to access education, training, and employment opportunities, including accredited qualification, college courses and recreational courses
* Support service users to adopt health promotion strategies that promote healthy lifestyles
* Work effectively with stakeholders and other agencies to support client's needs
* Promote the development of social skills and peer mentoring relationships to improve self-esteem, recovery and independence
* Support team members to develop understanding and awareness of substance misuse
* Participate in information advice and guidance client 'drop-in' sessions across a range of settings
* Provide signposting for clients needing to access community services such as mental health and well-being services
* Assess, update, and refer service users for vaccination and immunisation programmes
* Provide information, advice and guidance on Treatment options, Residential Rehab and Prescribing
* Support the wider team to deliver interventions for individuals, including harm reduction & trauma informed approaches to engagement/re-engagement with services
Previous Experience
* Experience of working with complex needs clients (e.g. mental health and substance misuse)
* Experience of working with clients who are in recovery or clients who are actively using drugs and/or offending
* Experience of managing a caseload of clients and creating Support Plans
* A good understanding of safeguarding issues and the ability to undertake comprehensive risk assessments related to this
* Experience of working within substance misuse treatment
* Knowledge of harm reduction and health promotion interventions
* The ability to assess and recovery plan service users and formulate written reports
* An understanding of the Recovery Model, and the ability to engage and motivate people to move towards independence and inclusion
* The ability to work in partnership with external stakeholders, particularly community mental health services and/or substance use services
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Management Accountant
MMP Consultancy are working with a fantastic organisation to recruit a Management Accountant to join them on Permanent Basis, in Hertford.
Key Responsibilities:
* Develop and implement effective accounting systems and policies to ensure accurate financial management.
* Prepare and generate comprehensive financial documents and reports for various stakeholders, including management, shareholders, and regulatory bodies.
* Perform thorough audits of accounts and bookkeeping records to verify accuracy and compliance with established standards.
* Expertly handle tax-related matters, including the preparation of tax returns, providing tax advice, and representing the company in resolving disputed claims with tax authorities.
* Conduct financial investigations and analysis to identify areas of concern, such as insolvency, fraud, and potential mergers, providing actionable recommendations to management.
* Evaluate financial information to provide valuable insights and support decision-making processes for the management team.
* Collaborate with management and professionals from other departments to compile budgets, assess costs, and streamline financial operations.
* Prepare periodic financial statements, conduct budgetary review, and develop financial forecasts to enable effective financial planning and control.
* Offer guidance and expertise to management regarding financial aspects of productivity, stock holding, sales and the introduction of new products, driving informed business decisions.
Requirements:
* CIMA Qualification
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Learning and Development Assistant
MMP Consultancy are working with a fantastic organisation to recruit a Learning and Development Assistant to join them on Temporary basis, in Kent.
Key Responsibilities:
* Day to day oversight and administration of our learning system, courses and providers
* Deliver first line support to resolve learning and development queries and escalate as appropriate
* Administer the L&D induction process efficiently to ensure all new starters have a great experience
* Track and monitor all L&D budget spend, process invoices and escalate concerns or anomalies promptly and appropriately.
Requirements:
* Highly organised and able to manage multiple tasks in busy service
* MS Word and Excel
* Proficient use of internal systems
* Highly proficient admin skills
* Experience of providing an effective administration service to customers and colleagues
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