MMP Consultancy is looking to recruit a Property Services Complaints Officer to join a Housing Provider in North West London on a Permanent Basis.
Key Responsibilities:
* Managing a caseload of complaints received from Residents and Service Users via email, telephone, and Resident Portal.
* Assess, analyse, and investigate each complaint.
* Adhere to internal Stage 1 complaints processes and deadlines utilising Housing Ombudsman Guidance.
* Liaise with and develop engagement processes with all relevant colleagues within the Property Services Division.
* Collate information and prepare Stage 1 complaint responses.
* Review the information provided, ensuring it has addressed each concern raised by the customer complaint.
* Capture the lessons learnt and ensure these are shared with each management team.
* Monitor and where applicable manage the aftercare following the customers concerns post complaint response, ensuring relevant works are booked for resolution. This will involve liaising with technical staff, surveyors, and contractors.
* Ensure accurate records are up to date on our CRM system.
Skills Required:
* Experience of working within a complaint's environment
* A wealth of experience about how to delight customers and manage expectations.
* A 'can-do' attitude
* A desire to engage with customers, teams and stakeholders to champion the service and be a valued member of the team.
MMP Consultancy are recruiting for a Data Analyst to join a wonderful Housing Association in Kent on a temporary basis.
Key Responsibilities:
* With the support of the Investment Manager, you'll be required to review the exisiting Keystone data, identify areas of concern with the aim to cleanse the exisiting data to enable accurate assessments of individual property performance
* To be the operational lead for our management of property and programme data. Take responsibility for ensuring that Managers, Surveyors and Project Managers have the correct works schedules for programmes and reconcile data back on completion.
* To interrogate information held on our differing data bases, to create and maintain a complete understanding of the performance of our homes's property.To present and interpret that data and make recommendations to influence and drive investment decisions. To input into our homes's Asset Management Strategy.
* You will work in collaboration with various teams within the homes to provide accurate stock and energy data to help inform its 30 year Business Plan, annual budget setting, works programmes and any future Net Present Value/Stock Options Apprasial exercices
* Lead on provision of property (and energy) data reports to senior managers and to the wider organisation, ensuring accuracy, timeliness and completeness of data
* Take responsibility for proactively interrogating property and energy data to identify any potential errors or inconsistencies and investigate these.
* In conjunction with the Sustainability Officer, to regularly undertake the effective import of new Energy Performance Certificate (EPC) data into Keystone in liaison with consultants and colleagues
An exciting opportunity has arisen for an Administrator to join a fantastic organisation in Essex on a Temporary Basis.
Duties:
* Liaise with customers, arrange appointments, maintain relevant up to date progress on work being undertaken and dispatch information on completion of work.
* Liaise with the client to ensure that data is maintained, and to assist with queries.
* Schedule and allocate work to operational staff to ensure operational efficiency and effectiveness.
* Maintain all records in accordance with business requirements and management instructions for the purpose of invoicing and KPI reporting.
* Procurement of materials and services to maintain operational efficiency and effectiveness and provide up to date and accurate information on all work completed for the purpose of invoicing including clear reasons for all charges, charging rates and quantities of work completed by which operatives.
Experience Required:
* Previous experience of working with a Housing Association / Local Authority or Maintenance Contractor in either an Administrator, Scheduler, Planner or Customer Service Advisor position
* Excellent communicator, with strong organisational skills
* Proficient IT skills including use of Microsoft Excel and Word Proven background in a customer service focused environment.
Dear <<Candidate_Forenames>>
An exciting opportunity has arisen for an Administrator to join a fantastic Contractor in East London.
Duties:
* Liaise with customers, arrange appointments, maintain relevant up to date progress on work being undertaken and dispatch information on completion of work.
* Liaise with the client to ensure that data is maintained, and to assist with queries.
* Schedule and allocate work to operational staff to ensure operational efficiency and effectiveness.
* Maintain all records in accordance with business requirements and management instructions for the purpose of invoicing and KPI reporting.
* Procurement of materials and services to maintain operational efficiency and effectiveness and provide up to date and accurate information on all work completed for the purpose of invoicing including clear reasons for all charges, charging rates and quantities of work completed by which operatives.
Experience Required:
* Previous experience of working with a Housing Association / Local Authority or Maintenance Contractor in either an Administrator, Scheduler, Planner or Customer Service Advisor position
* Excellent communicator, with strong organisational skills
* Proficient IT skills including use of Microsoft Excel and Word Proven background in a customer service focused environment.
* Experience of using database systems (Connect / Northgate / DRS)
You can also use your social account to sign in. First you need to:
Accept Terms & Conditions and Privacy Policy.